AutoNation Chrysler Dodge Jeep Ram of South Columbus - Service Center

The service department will not answer the phone. I left my truck for service at 9:30 for a 10:00 appointment. Was told I would get a call when it was ready and estimated around 4:00. They never call I left my truck for service at 9:30 for a 10:00 appointment. Was told I would get a call when it was ready and estimated around 4:00. They never called. I tried and tried to call them beginning around 5:00. Finally just drove over there (30 minutes away) at 7:00. It was ready. The guy in service said he never had time to call me and was too busy to answer the phone. They need more help!! He was apologetic. More

Amy is extremely good but the wait times are extremely long think that could be shortened seen a lot of folks standing around smoking long think that could be shortened seen a lot of folks standing around smoking More

Always helpful and courteous. Establishment is always clean with nice waiting areas that have phone chargers Establishment is always clean with nice waiting areas that have phone chargers More

I received my truck after service with different tire pressure in each tire. I will go to Discount Tire to have the pressure adjusted. pressure in each tire. I will go to Discount Tire to have the pressure adjusted. More

Award winning Service Department. Tyler was prompt, courteous and professional. Definitely recommend to family and friends Tyler was prompt, courteous and professional. Definitely recommend to family and friends More

Excellent service. Amy kept me informed. Cost was reasonable. I've dealt with this dealership, under a different name, since 1981. I so wish a loaner car would be a Amy kept me informed. Cost was reasonable. I've dealt with this dealership, under a different name, since 1981. I so wish a loaner car would be available as in the past. Everyone I dealt with should be praised. More

Great service writer who understood what services I wanted, checked details of issues found, and excellent followup. Cost turned out less than estimated which is a rarity. wanted, checked details of issues found, and excellent followup. Cost turned out less than estimated which is a rarity. More

I. Had a appointment.Service was done on time. Personnel all polite and professional. Nice experience. all polite and professional. Nice experience. More

The water pump went out and it had to be replaced, Tyler was great keeping us updated on when it came in and when the repair was made. was great keeping us updated on when it came in and when the repair was made. More

My Service Rep. Cullen Wynn was patient, courteous and professional even during my moments of dissatisfaction to his service manager’s opinion of the status of my 20 Cullen Wynn was patient, courteous and professional even during my moments of dissatisfaction to his service manager’s opinion of the status of my 2021 Dodge Ram Truck. I put the truck in the shop because the automatic brake assist would lock up the brakes when backing with a trailer or the tailgate down. In addition, the transmission was not shifting correctly from 1st to 2nd gear! I was rear-ended about 6 months prior to my backing and shifting problems. I wasn’t sure what was wrong with the transmission, but I was positive the collision had caused damage to the backup sensors causing it to brake when backing with the trailer or tailgate down. After the truck had been in the shop for several days Cullen called me and said your truck is ready for pick up. I asked what was wrong with the truck and what did they do to fix it. Cullen, said nothing is wrong with the truck and he would show me how to fix the problem when I arrived to pick it up. Of course, I was angry and let him know how I felt, but he was calm and kind during my moment of rage. Well as he said he came out and got in the truck with me and showed me how to flip a switch to turn the system off when backing with a trailer and turn it back on when I am backing without the trailer. He also showed me the manual transmission shifter on the steering wheel and said I probably accidentally hit the manual mode causing it not to shift. Cullen Wynn is an asset to this dealership, and Auto Nation should be happy to have him on their team! Al Barber More