Valencia Chrysler Dodge Jeep Ram - Service Center

Horrible Service Department Stopped in mid day because of a warning light. I didn't have an appointment But it wasn't unreasonable to expect an employee to ask why I had pulled Stopped in mid day because of a warning light. I didn't have an appointment But it wasn't unreasonable to expect an employee to ask why I had pulled into the service line. finally asked two different employees for assistance. Both said they would request an advisor to see me. Nothing. Another customer approached me and said she had been waiting 40 minutes, with an appointment, for an advisor to discuss a problem that she had tried to resolve in 9 previous visits. Between their never-ending construction project and constant employee turnover, it's best I look for an independent mechanic. More

Poor Customer Service The service department does not answer the phone. I was switched to a voicemail system and disconnected 4 times. I continue to receive recall notice The service department does not answer the phone. I was switched to a voicemail system and disconnected 4 times. I continue to receive recall notices for my Dodge RAM truck even after I’m told the work was completed. I do not recommend this dealership because it is sketchy and comes across as dishonest. More

Enter with Caution or Just RUN AS FAST AS YOU CAN I took my Jeep Wrangler to the dealership due to a squealing noise in the engine. It was discovered that the pulleys and the tensioner needed to be "r I took my Jeep Wrangler to the dealership due to a squealing noise in the engine. It was discovered that the pulleys and the tensioner needed to be "replaced" due to water and mud on them. I was told that the repair would be just shy of $1000 and that warranty was voided since it was an outside influence (mud and water). Mind you, this is a Jeep and the affected parts are located at the bottom from of the engine. After much discussion with them (showing them the ads from Jeep showing the jeeps in deep water and such) a special exception was made to cover the repairs on warranty. The repairs completed consisted of less parts than I was quoted if I was to pay in cash... interesting that when I was responsible not Jeep that it would have been more involved. When confronted about this, the dealership told me that things change. Now if this was the worst of it... they then also forgot to hook back up the air intake system (see pictures) causing the car to display the check engine light. Luckily I was able to correct this issue myself... Was this accidental or was this an attempt to either get me or Jeep to pay for another repair. No matter which way you look at the situation it is sloppy to the point of what else is now wrong with my car or just down right fraudulent. You decide. Lastly, I was told that my rear brakes needed to be replaced as I was down to 1 mm on the pads. I removed the pads myself off of the car and my digital tools told me that I still had 4 mm remaining. How is this possible? Are the tools at the dealership defective???? or was it an attempt to get a $375 brake job out of me. Mind you, my car is a 2017 with 17,000 miles and the front brakes are just fine. More

Experts!! I had been going to my local mechanic for the repair of my 2013 Jeep Wrangler. Never again! After spending over $2000.00 for a recurring problem with I had been going to my local mechanic for the repair of my 2013 Jeep Wrangler. Never again! After spending over $2000.00 for a recurring problem with my fuel system and constantly coming back for a check engine light, I decided to bite the bullet and just go to the dealership. I am so glad I did! My service advisor Lira broke down what was needed to repair my Jeep very clearly. She was informative and very honest. At one point the technician name Kevork (?) spoke to me at length regarding past repairs at done at the other shop. While the other shop did everything half assed; These guys were thorough! Yes, I had wait a few days for the proper part to come in, but I haven’t been back with a check engine and it’s been over 5 months! I learned a great lesson. Get the experts to fix your car! I would have saved so much money in the end. More

Pushed unnecessary work This dealer told me I needed to have work done on my front differential, which had just been rebuilt a week beforehand by a reputable mechanic. Also s This dealer told me I needed to have work done on my front differential, which had just been rebuilt a week beforehand by a reputable mechanic. Also said I had fluid leaks. This also had been addressed by a mechanic before the service. I happened to need to take it to a third mechanic who I asked to check these supposed needs. He said there were no such problems. Stay far away. Not to be trusted. More

Need to train your service advisors better After having issues at Hunter Dodges service department I drove to auto nation to have a repair done on my 2014 Grand Cherokee SRT8. I had a custom tu After having issues at Hunter Dodges service department I drove to auto nation to have a repair done on my 2014 Grand Cherokee SRT8. I had a custom tune that cost $600 and they did the "cruise control" recall and erased my tune. Not a big deal bc I already ordered a whipple supercharger for it and was going to replace the tune anyway. I went to load in a tune for my whipple supercharger now my vehicles computer is "locked" and I can not put my tune back in. I called over there and no one could help, finally talked to the service manager and said I'd have to call chrysler. The service advisor knew I had a custom tune bc I had a service light on bc of a thermostat (it's on the paperwork) I just installed and I told her I was going to get the tune modified to get rid of it. She NEVER told me they were going to flash my computer then lock it so I can not tune it. Autonation needs to train their service advisors better and advise their customers if their car is modified "which I saw lots of modified xxxx cats and SRTs in the service line" that this update will mess with their modifications. Now I'm stuck with a whipple supercharger kit on my jeep and no way to tune it. What would of happened if I took it in with the whipple kit and tune on it and they did the recall, bc it would still just be sitting there in their service department. They should at leased make an effort to reach out to corporate to find a fix for me but instead they told me I had to do it. Funny thing too is I was about to trade in my wife's sienna for a new Pacifica hybrid and that's not going to happen anymore, at leased not from this dealership. More

Ram recall Took my truck in for recalls and warranty work and it wasn't done. They told me one thing but didn't follow through. No one there including the servic Took my truck in for recalls and warranty work and it wasn't done. They told me one thing but didn't follow through. No one there including the service manager seems to care unless your paying for service. When they have to do warrant work or recall work they will give you run around. I called and emailed them and never heard back. It's a terrible place. More

Poor customer services After purchasing the car, I had issueswith The paint called multiple times sent emails and nobody had any answers. Even the GM failed to call us back. After purchasing the car, I had issueswith The paint called multiple times sent emails and nobody had any answers. Even the GM failed to call us back. Finaly got it “fixed” and the paint is still scratched.When I went to pick up my car they couldn’t find it because they had mixed up all of my information with another customers. Overall horrible customer service truly makes you feel like you are an inconvenience to them. More

Uncaring and unprofessional I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so m I had a nice buying experience with Jonathan and David. I ordered running boards and tonneau cover to be installed later. Parts finally came in so made an appointment a month and a half after my purchase. It seems decent customer service stops after the sale is made. With no respect for other peoples time. Jen said the earlier the better so i got there at 8am only to find out it will take 8hrs. Now to me that seems like an excessive amount of time to install 2 items. So 3 hours later i ask Jen if there is and ETA? She rudely replied "end of the day". So here it is 4hrs later and here i sit waiting and wasting the day away. Manny the service manager stopped buy at 1:30pm to say the parts are now being installed. Now why the xxxx did Jen Otzen tell me to be here at 8am and why can't they schedule 4hr windows. I could have gotten quite a few things done in the 5hrs I've been sitting here. I guess that was supposed to make me feel good, well it only pissed me off more. Finally about 4:20 or so Jen tells me the job is done so I see the cashier step outside and wait and wait and wait, 15 min later a woman walks up and says we are going to wash your truck now. Lets just say that is when I lost it, I won't repeat what I said but it wasn't nice. Avoid this service dept like the plague... In response to the dealers canned reply You can start by replacing people that don't care about other people's time. I was asked to be there at 8am so I assumed the job would be done in the morning so I was going to wait for it. Around 11am ask Jen for a ETA, she rudely says "at the end of the day". Now I live in the Palmdale area so I doubted the shuttle would have taken me home for the duration and Jen verified that. So one would think that maybe my job would have been expedited. Alas customer service doesn't seem to be your strong point. So I waited and finally after more than 8 hrs of sitting in your waiting room and by the way my back still hurts from those lousy chairs I finally got released from this personnel xxxx and got to drive home in the same rush hour traffic I had when I drove there. Mister General Manager please respond to me here as I think the public would like to here what you have to say. Your service manager needs to go, Jen needs to go. Making someone wait all day for a 2 hour job is ridiculous. It seemed the service Dept. really enjoyed this. The icing on the cake was to wash the truck. Probably a contest to see how long they can get someone to wait around in the waiting room. I can add poor workmanship to everything else. I was loading plywood into the bed of the truck when I noticed a 7/16 bolt laying in the bed. It turns out to be a bolt to secure the driver side of the tonneau cover. The mount was swinging freely the tonneau cover only being held by the passenger side mount. Now I'm just waiting for the running boards they installed to fall off. BEWARE of AutoNation Chrysler Dodge Jeep Ram Valencia, 23820 Creekside Rd More