Valencia Chrysler Dodge Jeep Ram - Service Center

After purchasing a UConnect navigation map update, I learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charge learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charged me $220 anyway – despite my protests. They later explained this charge wasn't actually for the map update; it was to update my UConnect system. It would have been nice if they had told me that up front, or contacted me to ask for authorization, but they did not. To make matters worse, the navigation system doesn't work. It shows my location several miles away, so the system is essentially useless. Nice to see that they verify their work. It’s worth mentioning that in late 2019, right before the pandemic, I brought the vehicle into this dealership to perform two recall repairs (cruise control and tailgate latch). Cruise control worked flawlessly pre-recall work, but the first time I tried to use it several months later, it didn’t work at all. Yes, I should have caught this sooner, but the vehicle was rarely used during the lockdown of 2020 and into 2021. AutoNation will take no responsibility for their sub-standard work, or for the tailgate latch recall “repair” that resulted in a tailgate that now rattles loudly and continuously. Cleanliness of vehicle when returned to me? Seriously? Were they supposed to wash it? It was just as dirty as when I brought it in, but kudos to the technician who somehow broke off my little wide-angle mirror and placed it safely on the passenger seat. I know how complicated re-installing these little doo-dads can be, so no worries. My 10-year-old neighbor handled this complicated procedure with some highly coveted doubled-sided 3M tape. Sarcasm aside, I am clearly not satisfied with my experience at AutoNation, nor would I recommend them. In fact, after purchasing three new Ram pickups in a row from this dealership and being treated in this manner, I think I’m done! More

deeply regret paying for a warranty which necessitates using Auto Nations mechanic services. As a warranty customer my vehicle is low priority. Response times are slow or Non existent. It takes WAY too using Auto Nations mechanic services. As a warranty customer my vehicle is low priority. Response times are slow or Non existent. It takes WAY too long to get repairs done. Two days to check a battery? To add insult to injury, the warning light that was “fixed” is already back on. Two days wasted, problem NOT solved. Already dreading having to bring my car back. As far as improvements that could be made, if you are “understaffed”, don’t overbook your schedule. More

The process to deliver and pick my Jeep was easy. I was able to drop off overnight. able to drop off overnight. More

Not helpful! Scheduled an appointment for other than routine service (normally takes 3 weeks) and come to find out you have to leave your car with them 2-7 days to be diagnosed. You’re on your own to fi routine service (normally takes 3 weeks) and come to find out you have to leave your car with them 2-7 days to be diagnosed. You’re on your own to figure out how you will be getting to work, pick children up from school and complete daily errands. They are more than helpful to sale you their brand, but when it comes to maintaining don’t count on it. My oil was changed so they say, how come my dashboard was not reset? Multi-point inspection is useless. The technician checked everything was “green” minus my worn rear wiper which I’m aware of. So… I can dish out cost to ensure routine maintenance remains current however they don’t uphold their end to ensure their vehicles keep their customer on the road. As a owner I even took an extra step and purchased their “extended max care” warranty hoping I would have piece of mind not the case. If you’ve taken the time to read please do your research and make sure you are certain this is the brand you want to be stuck with because you’ll find yourself between a rock and a hard place. More

AutoNation cdjr always delivers as promised. Jennifer always stays in touch through the whole process. Highly recommended dealer for sales and service. always stays in touch through the whole process. Highly recommended dealer for sales and service. More

Had an appointment for Wednesday morning, vehicle not serviced until 2 days later. Repeated calls and texts to service rep went unheeded or disregarded. Estimate to do work was outrageously expensive. serviced until 2 days later. Repeated calls and texts to service rep went unheeded or disregarded. Estimate to do work was outrageously expensive. Will never have service done here again. Car returned dirty as well. More

I am a very long time customer, 20 years, so ! have seen many changes. Some to the good and some have remained the same. I will keep this short. After waiting for my appointed service which took 30 days to many changes. Some to the good and some have remained the same. I will keep this short. After waiting for my appointed service which took 30 days to obtain, I drove in to try to find out why my check engine came on. This led your mechanical team to a certain part of the vehicle, but found nothing wrong and therefore I was called to pick up the car. I was told the shuttle would be by to pick me up. 3 hrs. later, no shuttle. I than received a call that they had found a problem in the original location, but no part .was available After waiting for 21/2 weeks, the car was finally ready. However I found that your team found the problem way back when the car was being driven up to be released to me after their first diagnoses, nothing was wrong. An error like that could have placed me in harms way if I had picked it up when I was told , nothing was wrong, its ready. We were lucky , but a business can not be run on luck. Agreed? More

Great service at a great price,Jen Dennis, and the team were great and my car was fixed and clean in no time. Will for sure come back and tell all my friends were great and my car was fixed and clean in no time. Will for sure come back and tell all my friends More

Our first visit to this dealership for service was amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advise amazing! The staff was friendly and efficient. This time around, not so much. After waiting 2 months for my appt, The intake representative advised me I would have to leave my vehicle with them for 4-7 days for assessment. And then I might have to wait weeks more for the work to be done. There was no offer of a replacement rental, not even an offer of a ride somewhere, and at no time was I informed of these delays prior to my appointment. Supposedly, it was due to covid, which seems to be a popular excuse these days. One of the items that was supposed to be addressed was the digital update on my uconnect/phone system. We paid $200 for this update and my phone won’t even connect to my car now. Our calls transfer from uconnect back to our phones in the middle of a conversation and the “911” like message is still popping up on my screen. And that’s when the screen comes on. Because now I have a new issue of the screen not initiating and stays black, which means no radio. We have called three different times and received one returned call, which was in the middle of our wedding and we could not talk. I am so frustrated with this experience and am very disappointed. Hopefully, this review will get someone to reach out and rectify this situation! More

I really appreciated that that they were able to get me in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the f in for a walk in. My service rep was great and I really like the text message system. The problem I have is not with the service or the rep but the fact that someone decided that they need all the quarters in my change holder more than I do. More