Valencia Chrysler Dodge Jeep Ram - Service Center

The staff was very helpful. My vehicle was ready within 2 hours of dropping it off. My vehicle was ready within 2 hours of dropping it off. More

ARIANA very professional and knowledgeable on the product great asset to the company and corporate great asset to the company and corporate More

End result was good. But after taking truck in for recall, I was told recall parts needed to be changed and parts had to be ordered. A month later no call or notice from But after taking truck in for recall, I was told recall parts needed to be changed and parts had to be ordered. A month later no call or notice from dealership telling me parts were in. When I called to find out the status of the parts, I was told they were in. Next step was to schedule appointment for recall work to be done, someone entered into database that recall work was complete. So, after explaining that it actually hadn't, I was able to schedule, and work was completed. Everything seems to be fine now. Overall, I'm satisfied they just need to get better at communication with each other and customers. More

Fairly decent dealership. Mechanics seem to know what they are doing. Car wash after service needs improvement. Mechanics seem to know what they are doing. Car wash after service needs improvement. More

Wry good service they try to do everything to Take care of the customer the service manager and the general manager that’s why I would keep buying trucks and cars from this dealership care of the customer the service manager and the general manager that’s why I would keep buying trucks and cars from this dealership More

My service advisor Cindy! Top notch service, understanding and very knowledgeable. Very communicative and was on top of my service needs step by step during the diagnosis resu Top notch service, understanding and very knowledgeable. Very communicative and was on top of my service needs step by step during the diagnosis results. Can’t say enough! More

Ariana was the best, she made the process simple and easy. Definitely coming back to this location. easy. Definitely coming back to this location. More

They took my concerns seriously. I explained my issues and the diagnosed my vehicle and took the necessary time to answer all of my questions and walked me through everything very t I explained my issues and the diagnosed my vehicle and took the necessary time to answer all of my questions and walked me through everything very thoroughly. I appreciated the effort that Jordan the service writer took to help me with my problem. Great job More

First time in 5 years, I had great customer service. Emmanuel was fantastic. They need more people like him. Emmanuel was fantastic. They need more people like him. More

4 months ago I got a check engine light on my 2020 Jeep Wrangler rubicon diesel Code showed charging system and exit issues Randomly my car won’t start I would hav to jump it but it’s not the battery Wrangler rubicon diesel Code showed charging system and exit issues Randomly my car won’t start I would hav to jump it but it’s not the battery So I try to make a appointment They tell me I can’t come in till January that’s 3 months from the time I called I couldn’t believe it but okay So I wait 3 months I bring in my vehicle the service adviser Cindy tells me hey it could take up to 5 days To Check it out First if all why did I make a apointment on this date if u can’t look at it on this date. I wait 3 months and u still can’t look at it I didn’t make a big deal I said that’s fine So 5 days go by and I get a text “Hey sorry still waiting on a tech to look at your vehicle. At this point I’m irritated they don’t offer me a loner they just have me Carless for 5 days At this point I get irritated and I let her know I have things to do on the weekend I’ll be coming to pick up my jeep she gives me no apology at all tells me so close out the service on the vehicle at which point I asked her why is it that I made an appointment three months in advance and when I get there you tell me it could take another five days it’s been five days and someone still hasn’t looked at my vehicle this is unacceptable she then tells me she didn’t realize my jeep was a diesel and that they’re running low on diesel mechanics I didn’t ask her OK fine it’s now been three months and five days when can a technician look at my vehicle at this point she tells me plainly she has no idea when a diesel mechanic will be able to To look at my vehicle so I basically wait three months and then when I get there they told me maybe another five days and then after five days they basically tell me they have no diesel mechanics and they have no idea when they’ll be able to look at my vehicle now I’m assedout She’s been referred me to other jeep dealerships my thing is this is Chrysler they sell ram trucks diesel ram trucks and you’re telling me you don’t have a diesel mechanic ridiculous More