Valencia Chrysler Dodge Jeep Ram - Service Center

I did not have to wait to be attended. Service completed in 2 hours. Service attendant pointed out I needed to replace tires very soon. Good advice. He also helped me reset the steering wh Service completed in 2 hours. Service attendant pointed out I needed to replace tires very soon. Good advice. He also helped me reset the steering wheel electronic settings. More

I made an appointment 2. 5 weeks in advance to bring my Jeep Grand Cherokee in for service. I left it on a Wednesday morning, and it still had not been diagnosed by late Frid 5 weeks in advance to bring my Jeep Grand Cherokee in for service. I left it on a Wednesday morning, and it still had not been diagnosed by late Friday afternoon. I came to discuss this with the service department on Monday (5 days later). The service support lady looked up my car and said that it was diagnosed with a catalytic converter problem, and it would be $2100 to fix it, and she offered me to do financing. She sent me to my service advisor, and I asked him if my original problem (car not starting properly on the first try) was ever the result of a catalytic converter issue. He said "no." He further stated that my car hadn't been diagnosed for the problem yet because the mechanic couldn't replicate the car not starting upon ignition. (This has been a routine problem for the last 6+ months). I said to try starting 100 times straight, it would fail. He said he didn't have time to do that and had other cars to work on. (It takes maybe 5 minutes to attempt to start it 100 times). Meanwhile, I have been paying $40/day for a rental car for a week now with no results or progress or answers. I escalated the problem to a Manager on Monday, but my service rep didn't call me/text me on Tuesday or Wednesday to give me an update. There are many problems with this experience; 1) if I have to wait 2.5 weeks just to get an appointment, why isn't the dealership ready to service my car from day one when I bring it in? 2) Why is the service support person telling me (with confidence) that the catalytic converter is my problem when it has nothing to do with the car starting and staying on? 3) After escalating the problem to a Manager level, why hasn't my service rep bothered to contact me for 2 days to let me know the status? 4) in this day and age, why can't the dealership, through diagnostic testing and/or experience/intuition figure out xxx is wrong with vehicle? I was able to show my service advisor Exactly what the problem was when I brought it in for service. 5) there is little-to-no consideration for the rental car cost of $40/day which is much higher than it used to be, as there is really no active progress on my service request. 6) the oil change was priced at $54 on the online service appointment page so I requested it, but when I got to the dealership they charged me $95 for the oil change. The dealership said that a lot of customers are annoyed with this, and the dealership has requested the online appointment website change the pricing. Why doesn't the dealership alert you to this verbally when you come in the door? In the end, I paid over $650 (service and rental car) for an oil change and absolutely no result for what is wrong with my vehicle. To make things worse, the problem started showing up again the evening that I took it back from the dealer. It doesn't get much more annoying and frustrating than this. More

Cindy helped me out as soon as I got there. I was in and out. I got a message as soon as my truck was ready. She made sure my truck got washed. She was really attentive. I was in and out. I got a message as soon as my truck was ready. She made sure my truck got washed. She was really attentive. More

Always polite. Clean inside and out. Very straight forward. Kept in touch with me thru whole process. Was ready on time Clean inside and out. Very straight forward. Kept in touch with me thru whole process. Was ready on time More

James provided great service. And made sure my vehicle was taken care of and fixed appropriately. And made sure my vehicle was taken care of and fixed appropriately. More

To much of a corporate feel and not enough clarity on service. This dealership never sends out coupons. service. This dealership never sends out coupons. More

Great friendly service. Loved the video of the multi point inspection they sent me. I will bring my Gladiator back. Loved the video of the multi point inspection they sent me. I will bring my Gladiator back. More

I am very pleased as always coming into AutoNation Dodge to get my vehicle serviced. Hugo is a great customer service rep and I look forward to working with a professional like him in the future. to get my vehicle serviced. Hugo is a great customer service rep and I look forward to working with a professional like him in the future. More

Professional people knowing exactly what my car needed, I feel very comfortable taking my car at AutoNation for service! feel very comfortable taking my car at AutoNation for service! More

The dealership provided excellent service. All questions were answered, and I had my car back in a reasonable time. All questions were answered, and I had my car back in a reasonable time. More