Valencia Chrysler Dodge Jeep Ram - Service Center
Valencia, CA
438 Reviews of Valencia Chrysler Dodge Jeep Ram - Service Center
With a dead battery and 400 miles from home, we arrived at AutoNation stressed and without an appointment. We were met by service rep Ariana who arranged an evaluation and battery replacement, covered und at AutoNation stressed and without an appointment. We were met by service rep Ariana who arranged an evaluation and battery replacement, covered under warrantee, then provided transportation. Bright, cheerful and knowledgeable, Ariana was a tremendous help to us. Great service department, great service! More
The customer service from Cindy was great! She was very professional and explained things to me thoroughly. I thought they would have my car there for most of the day but the service work was She was very professional and explained things to me thoroughly. I thought they would have my car there for most of the day but the service work was done within 2 hours. Jose, the shuttle guy, is always very friendly and sweet. ;) More
This dealer is definitely understaffed. Service advisors never pick up their phones and when leaving a message for a call-back, the calls are never returned. This dealer also doesn't have Service advisors never pick up their phones and when leaving a message for a call-back, the calls are never returned. This dealer also doesn't have enough qualified technicians to handle the jobs coming in. Expensive and extremely slow service. Expect your vehicle to be there a while. More
Was very accommodating to my last minute change to my schedule maintenance appointment. The turn around time for the completion of all inspections, oil change, and tire rotation was fairly reasonable. Ho schedule maintenance appointment. The turn around time for the completion of all inspections, oil change, and tire rotation was fairly reasonable. However my vehicle was suppose to be washed and It was never done. It was offered however I declined do to not having any time to spare. More
The service person Ariana was fantastic. She was very helpful and courteous. Adriana communicated well. They had my vehicle ready well before days end. She was very helpful and courteous. Adriana communicated well. They had my vehicle ready well before days end. More
The service representative, Jordan, is outstanding. He speaks very clear and professional and thoroughly reviews the history of service going all the way back to the purchase of the vehicle. I had a He speaks very clear and professional and thoroughly reviews the history of service going all the way back to the purchase of the vehicle. I had a back-up camera problem and he looked at all my options and let me make the decision I which way to go. He also contacted me to keep me informed of service, parts and wait time for parts in order. Dodge is lucky to have Jordan. I see this young man rising up to Managent in a short period of time. Service Reps like Jordan keep me coming back time and time again. Thank you Dodge Chrysler!!! More