Valencia Chrysler Dodge Jeep Ram - Service Center

This rating is based primarily on the fact that on September 1st I booked an appointment for service that was not available until November 27th. I understand there is a shortage of automotive techs, September 1st I booked an appointment for service that was not available until November 27th. I understand there is a shortage of automotive techs, but a 3 month wait for service is beyond comprehension. Luckily my issue was not an emergency so I could wait. On the morning of my appointment, I showed up on time and only 1 service writer was working so there was a wait. Even with an appointment, it took a full 5 days before my vehicle was even looked at for diagnosis. Once diagnosed they were able to complete the repair in 2 days. My service writer was perfectly fine and every day she sent a text to say my car was still in line to be looked at. What was the point of scheduling the appointment? On top of the repair, I spent $250+ on a car rental while waiting for a diagnosis for service that was scheduled. I'm not sure if this is the new normal, but this could've been a positive review. More

Previously came to have our truck serviced and had a horrible experience, but this experience was phenomenal. Nathaniel was our service rep and not only did he help us as walk-in customers for a nail in horrible experience, but this experience was phenomenal. Nathaniel was our service rep and not only did he help us as walk-in customers for a nail in a tire, but went the extra mile in ensuring that our truck was serviced with the other items it needed to have done, and had the truck ready by the end of the day. Will definitely bring my truck to have it serviced here again thanks to Nathaniel. More

Naomi and Hugo were great service writers help me out with getting a ride to pick up my truck and very efficient with getting a ride to pick up my truck and very efficient More

Service department is always so helpful and very easy to schedule appointments. Naomi was amazing. schedule appointments. Naomi was amazing. More

If it hadn't been for my own double and triple checking of the numbers, I would have been overcharged close to $600. Furthermore, there seems to be an overall lack of communication between parts, service a of the numbers, I would have been overcharged close to $600. Furthermore, there seems to be an overall lack of communication between parts, service advisors and technicians. This also required my diligent involvement. I was given an estimate many months back, and for the same work, I was recently quoted an additional $400+. When I became upset by this and insisted something be done, my quote went back down to the original amount because "there was a miscommunication between parts and labor." I was also being double charged for my estimate fee, which was included initially, then included once again in my total. Again, this took my careful diligence and attention to detail to point out, otherwise the additional $240 would have been paid without a second glance. To top this all off, my car was essentially "lost" when it was time to leave. I waited at least 15 minutes for it to be found while technicians went back and forth searching for it. The positive I will include here is that the original time estimate for my vehicle was much longer than the actual time it took to get my car serviced. However, the reason I brought it in (a skipping in transmission) seems to be popping its head up again, so I will most likely have to return for the same reason. More

Nathan did a great job keeping me informed of the progress of my vehicle service. progress of my vehicle service. More

My experience was great. My service advisor gave me accurate information on how long it would take to complete my cars service and was very friendly while doing so. My service advisor gave me accurate information on how long it would take to complete my cars service and was very friendly while doing so. More

I scheduled an appointment for multi point inspection, oil change, tire rotation, etc. Got my truck in and out quickly. This team does a great job. oil change, tire rotation, etc. Got my truck in and out quickly. This team does a great job. More

I was very satisfied with the service I received. My truck was cleaner than when I dropped it off. My truck was cleaner than when I dropped it off. More