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Valencia Chrysler Dodge Jeep Ram - Service Center
Valencia, CA
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Valencia Chrysler Dodge Jeep Ram - Service Center
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March 16, 2023
I have been coming to CDJR Valencia for service on my Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hu Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hugo should be the blue print for how all service advisors should be; experienced, knowledgeable in the vehicles and with great communication skills. It speaks well for CDJR that they have well trained people like Mr Salazar as their interface with the customer! More
by Lankfordkay127
Employees Worked With
Hugo Salazar
March 06, 2023
Mr. Jordan was very helpful and very informative. Mr. Jordan and the staff answered all questions and even gave highly suggestive points on future saving to include deal and maintenance. Jordan and the staff answered all questions and even gave highly suggestive points on future saving to include deal and maintenance. More
by MRSCJ1367
Employees Worked With
Jordan
February 28, 2023
The staff was very friendly and helpful with any questions. I arrived early and they were able to get me checked in and on my way, right away. questions. I arrived early and they were able to get me checked in and on my way, right away. More
by Nicole Vetter
Employees Worked With
Cindy
February 27, 2023
Service staff is great. The service advisors keep in touch with you throughout the entire process and let you know when your vehicle will be ready. The service advisors keep in touch with you throughout the entire process and let you know when your vehicle will be ready. More
by Sean Michaels
Employees Worked With
Hugo
February 21, 2023
Brought a 2021 jeep 4XE from this dealer. Go in for some recalls and an issue with the car not switching to electric mode. I have an appointment. I go in and they say they will have to hold Go in for some recalls and an issue with the car not switching to electric mode. I have an appointment. I go in and they say they will have to hold the car for 3-5 days just to LOOK at it. I say “ok cool just set me up with a rental.” Girl pretty much laughs at me and says they will not provide a rental I will have to deal with Chrysler. Talk to the manager saying this far is barely a year old and since it is still under warranty I should be given a rental and I need one to go to work. I even say just call me the day it can be seen and I could drop it off. Manager says to kick rocks. So I call corporate and they are confused first because of how long it will take to even look at it and how unhelpful they were being about the situation. Corporate calls the dealer and are told the same thing…. Corporate says I can leave it there and corporate will pay for it. So I go back to the dealer and try to speak with the rep and was completely ignored while trying to drop off my car. Finally I go the another rep Jordan who finds the recalls and says that they will give me a rental for the recalls. This dealer treated me like complete crap and did not even apologize for the treatment. Never again will I buy from this dealer More
by Caseywhitt72
Employees Worked With
Alejandra
February 18, 2023
Maxing experience. Staff was great and attentive. My car was serviced in a timely manner. Great communication from Dennis and knowledgeable. Staff was great and attentive. My car was serviced in a timely manner. Great communication from Dennis and knowledgeable. More
by Valeria
Employees Worked With
Dennis Hern
