Valencia Chrysler Dodge Jeep Ram - Service Center

very poor communication, had to call 3 different times to find out if my truck was done. the first 2 times i was on hold for over 10 minutes and finally the call just went to voicemail. overall very poor cus find out if my truck was done. the first 2 times i was on hold for over 10 minutes and finally the call just went to voicemail. overall very poor customer service More

Ask for herb. I was getting service done on my car and was not expecting to buy one. But the service I received was enough to make me a life customer. Thank you HE I was getting service done on my car and was not expecting to buy one. But the service I received was enough to make me a life customer. Thank you HERB! More

Very unorganized, was told my car would be there for a couple days. A week later my car had not even been diagnosed. I would have appreciated honesty as I do not live in town (I was only down for a week a couple days. A week later my car had not even been diagnosed. I would have appreciated honesty as I do not live in town (I was only down for a week and a half), and would have taken it elsewhere. The manager was rude when I called to inquire about my car. They charged me a $250 fee after they said it was going to be covered under warranty. Overall this is my 2nd bad experience with this dealership and I will not be back. More

Clean facility and friendly staff, and the work/maintenance performed by the technicians seems very competent. work/maintenance performed by the technicians seems very competent. More

My service advisor Hugo help me out so much! My oil service was completed in a timely matter. He was extremely helpful and knowledgeable about my vehicle. My oil service was completed in a timely matter. He was extremely helpful and knowledgeable about my vehicle. More

Brought car in for an oil change. Promised by 11:30. No calls. Walked back to dealership at 12:15. My sevice person did not recognize me! Told me car waa ready. Car was to be wa Promised by 11:30. No calls. Walked back to dealership at 12:15. My sevice person did not recognize me! Told me car waa ready. Car was to be washed, but was dirtier then when I brought it in. $110 for an oil change and poor service! More

My experience with the service writer was excellent. Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score is lower. I had to wait almost month for the appointment. My issues was the accelerator stoped working. Fortunately I had a second vehicle. Many people could not wait a month to repair something that was a manufacturer defect. The woman that made the appointment on the phone, not Cindy, was very matter of fact about it and basically said this is the appointment, take it or leave it. This is not what I expected for them to repair something as serious as a faulty gas pedal. More

Jordan is qn excellent service advisor. He is very helpful, courteous and knowledgeable. He truly cares about his customers. He is very helpful, courteous and knowledgeable. He truly cares about his customers. More

The service I received was fast and professional. The staff understood my needs and execution was flawless. The staff understood my needs and execution was flawless. More

Fast and easy, my advisor Cindy did a great job! Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. More