Valencia Chrysler Dodge Jeep Ram - Service Center

After having to wait almost 2 months for an appointment to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and m to get my brand new Jeep transmission pooring fluid out the side diagnosed under warranty. I was told it would take 5-9 days just for diagnosis and my appointment was for a drop off only. No loaner or rental cars available and I would be charged $610 for the diagnosis if they could not find anything wrong. I bought dozens of new cars and never had to pay for a warranty diagnosis. The manager was not available and never called me as requested. When I asked for the corporate number I was told they didn't it and I could go to another dealer. I am now stuck with a new vehicle I can't drive. My 4th car purchased from Auto Nation in 2 years. Never had anything but excellent service from the Autonation Ford service department. I will never buy another car from Autonation again. More

Everything was poor. In person was poor. They forgot to give me proper documentation and now I'm waiting for call backs and they never call back. Nothing was quality abou In person was poor. They forgot to give me proper documentation and now I'm waiting for call backs and they never call back. Nothing was quality about my experience. More

Naomi and Hugo did a great job of keeping me updated at all times of my vehicles repairs. all times of my vehicles repairs. More

Scheduled an appointment for a back seat that wouldn’t fold down. At the dealership, was told it would be 4-7 days. No offer of rental car. On 7th day after minimal response to texts with the service rep, fold down. At the dealership, was told it would be 4-7 days. No offer of rental car. On 7th day after minimal response to texts with the service rep, had to pick up car because we needed it. Was told the 4-7 days would reset once we rescheduled. No work had been done other than trying (and failing) to figure out what was wrong. We also noticed that they ripped the fabric and zipper on the back of the seat. So now, it’s damaged AND not repaired AND we get to wait again. More

Service was perfect, worker was attentive and kept in touch with me with updates all day. touch with me with updates all day. More

Great service and staff. Have been using this dealership bought my truck there used since Have been using this dealership bought my truck there used since More

Title: Disastrous Experience at AutoNation Chrysler Dodge Jeep Ram Valencia Service Department I typically don't resort to leaving scathing reviews, but the abysmal service I've received at AutoNation Chr Jeep Ram Valencia Service Department I typically don't resort to leaving scathing reviews, but the abysmal service I've received at AutoNation Chrysler Dodge Jeep Ram Valencia's Service Department leaves me no choice. It's imperative that others don't fall victim to the nightmare I've endured with this dealership. Approximately a year ago, I made the unfortunate decision to purchase a 2015 Jeep Wrangler from AutoNation, complete with all the warranties. Little did I know, I was acquiring a lemon in disguise. From the outset, the vehicle exhibited numerous issues, indicating a lack of thorough inspection of their trade-ins. Over the past year, I've had the misfortune of visiting their service department at least a dozen times. Initially, I flagged concerns about the engine running hot, a persistent ticking noise, and excessively loose steering. Despite multiple visits and attempts to address these issues, the staff at AutoNation consistently brushed off my concerns, attributing them to external factors like weather conditions or aftermarket modifications. After relentless persistence on my part, they begrudgingly acknowledged a busted engine, which required replacement. However, their incompetence didn't end there. The elusive ticking noise persisted, with their mechanics inexplicably unable to diagnose or rectify the problem. It wasn't until months later that they stumbled upon an aftermarket shaft yoke, which they claimed was the root cause. To my dismay, after waiting for months for the alleged replacement part, it turned out they never installed it at all, citing fitting issues. Despite this, they returned the Jeep to me, falsely asserting that the noise would cease. Predictably, the issues persisted, including unresolved suspension problems and a rear-end leak. A recent visit, spanning from January 29th to April 17th, 2024, epitomized the sheer incompetence and negligence of this dealership. Despite my insistence on addressing the persistent issues, including the unrelenting knock, loose steering, and suspension problems, they returned the vehicle to me in the same sorry state it arrived in. Their token gesture of a car detail was nothing short of laughable, merely comprising a lackluster car wash, coupled with the inexplicable act of misplacing and failing to return my belongings. It's apparent that their idea of 'service' is sorely lacking, as evidenced by the indifferent attitude of their service manager, who seems more preoccupied with personal distractions than attending to customers' needs. While some individuals, like Hugo, attempted to maintain communication, their efforts were ultimately futile in the face of systemic incompetence and apathy. It's evident that AutoNation Chrysler Dodge Jeep Ram Valencia lacks effective leadership and competent mechanics, resulting in a revolving door of dissatisfied customers and unresolved issues. In conclusion, my Jeep still suffers from the same unresolved issues, compelling me to seek assistance elsewhere. I implore prospective customers to steer clear of this dealership and seek recommendations from reliable sources. Trusting AutoNation Valencia with your vehicle is a gamble you simply can't afford to take. More

I worked with Nathan in service. He was very professional and did what he said he was going to do. I would definitely refer my family and friends. He was very professional and did what he said he was going to do. I would definitely refer my family and friends. More

My advisor was awesome. He took the time to thoroughly answer my questions and explain warranty information. He took the time to thoroughly answer my questions and explain warranty information. More

The service was great! Service advisor Hugo was also great and kept me updated. Thank you for everything. Service advisor Hugo was also great and kept me updated. Thank you for everything. More