AutoNation Chrysler Dodge Jeep Ram Valencia

Horrible service Took my 2015 Jeep Wrangler in because it was misfiring. Had to wait 2 weeks before they even attempted to work on it. After 4 weeks in their shop th Took my 2015 Jeep Wrangler in because it was misfiring. Had to wait 2 weeks before they even attempted to work on it. After 4 weeks in their shop they bring my jeep out to me dirty from sitting on the lot and the power steps I have didn’t work anymore. When I approached them about the steps not working they just pointed me in the direction of a local store to get them fixed. Drove my jeep for about 1,500 miles and the same problem occurred. This time I was stuck at a dealership out of town while on vacation. This dealership went thru my jeep and figured out the problem and stated the previous work done by auto nation in Valencia was half assed work and not done correctly. Highly advise taking your Jeep, Dodge or Chrysler vehicle anywhere else but this place. More

Don't Bother Experience so bad, I'm writing my first review on Yelp. The rest of the reviews lay it out pretty well; no integrity, slimy practices. We were all set Experience so bad, I'm writing my first review on Yelp. The rest of the reviews lay it out pretty well; no integrity, slimy practices. We were all set to come up and by a Jeep. They were supposed to send a form for the deposit. We waited, sent emails, no response. I get a call hours later that they had actually sold the jeep and were just making sure the financing went through. If they were straight forward, we could have at least kept the search going. Instead of having another option for us, they give me a lead on a Jeep in Irvine. Don't bother with this place especially their sales manager James Garwick and salesperson Chris Lakatos. More

Great Experience Worked with Matthew over the span of 6 months to purchase our new Pacifica. We love it! Matthew was great at following up and giving us the space to m Worked with Matthew over the span of 6 months to purchase our new Pacifica. We love it! Matthew was great at following up and giving us the space to make a decision about the car. Johnny was great in finance, quick and knowledgeable. More

Cruisin in a Used SUV!! Purchased my 2nd vehicle from Valencia Dodge!! Cruz, you're an amazing Sales Rep!! Took awhile for me to drive off but that's always the case when pur Purchased my 2nd vehicle from Valencia Dodge!! Cruz, you're an amazing Sales Rep!! Took awhile for me to drive off but that's always the case when purchasing a vehicle!! The music, atmosphere was cool. Great service overall, thank you once again!! More

Super easy to buy a car! My experience at Auto Nation was awesome, the sales staff was very helpful, no sales pressure to buy a car. The car I wanted to test drive was brought My experience at Auto Nation was awesome, the sales staff was very helpful, no sales pressure to buy a car. The car I wanted to test drive was brought out within minutes of me arriving at the dealership. I bought the car and it only took 2 hours, from start to finish! Awesome! More

Screwed again ! Against all advise I took my 2011 Ram Diesel in to the Valencia auto nation service department , ugh! They were right! I had an engine light come on a Against all advise I took my 2011 Ram Diesel in to the Valencia auto nation service department , ugh! They were right! I had an engine light come on and the code said it was the thermostat, so I called the service department to se if it was covered under the 100k power train warranty , they told me the only way they could tell if it was covered was to connect the vehicle to their diagnostic computer ( there is the lie) and it would cost 140$ to do this 10 second operation. (Huge rip off because my test unit had already confirmed the problem) then they tell me that it is not covered under warranty and it will cost me $550 to have it fixed. Thermostats cost less than 25 bucks. These people are rip off artists plain and simple! A word of advise, always call the warranty center at Chrysler and check on what is covered. My 5 year or 100k mile warranty is so limited that is is almost assured that I will never have anything that is covered fail. Shame on you Chrysler and auto nation ! You are what is wrong with this country!! More

Stay away from the Service Center As we all know when we buy a car (usually our happiest day).. one day we will HAVE to have it serviced. UGGGG . Well with this dealership all your nig As we all know when we buy a car (usually our happiest day).. one day we will HAVE to have it serviced. UGGGG . Well with this dealership all your nightmares will come true at this facility! So heed my WARNING!!! Don't go there! You will come away "PISSED" My recent visit left me frustrated and scratch en my head.. the visit before that had the same affect. So this isn't a one time thing!!! 8hr for a tire rotation and an oil change..Come on people DODGE can build me a new car in Detroit faster than that! Sad, just sad..and shame on you and AutoNation for allowing these people to represent you! Corporate Dodge NEEDS to know of your shady services and I will be letting them know in detail of my nightmare! You have lost a client FOREVER!!! and the saddest thing is...I/we know you don't even care More

Terrible Customer service There were too many issues with the customer service. My 2015 Durango needed a transmission replacement. Once I came to pick up the vehicle the cash There were too many issues with the customer service. My 2015 Durango needed a transmission replacement. Once I came to pick up the vehicle the cashier was completely impolite and finally asked me to wait for the paperwork. They had me go to the rental company and bring back a receipt. At the rental place I was told the dealership still hadn't paid for the days I had the rental for, and so now I had to wait for that too! What is wrong with this dealership! Are they so concerned with their personal cellphones that they forgot how to provide a decent customer service? More

Beware Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. Bad customer service and shady practices. Beware of this dealership. I highly recommend going anywhere else. I am driving further for service needs. The negative reviews are accurate. More

Waste of time and horrible customer service Wow what a waste of my time at the Valencia dodge dealer ship first day I go there the sales guy tark starts helping me and totally disappears and lea Wow what a waste of my time at the Valencia dodge dealer ship first day I go there the sales guy tark starts helping me and totally disappears and leaves me alone. I went back the next day and I was ignored for over thirty minutes I had to go find someone to help me. What can I say but check other dodge dealer ships first they will give you a way better deal. I had to go Dow to rydell dodge because they gave me a better deal on the car and there customer service is 100. Times better. More