AutoNation Chrysler Dodge Jeep Ram Valencia

Sales department is great. The service department is by Sales department is great. The service department is by far the worst I have ever encountered. I left my car there the whole day (9 am to 5:00 p Sales department is great. The service department is by far the worst I have ever encountered. I left my car there the whole day (9 am to 5:00 pm) and apparently they forgot to check my car in so my car was never looked at. Then when I got there the manager Dennis tried to make up a story that they were just going to take it back (Lie). If that was true and they were that behind I should have received a phone call or text massage or some kind . But no I didn’t receive anything. Literally when I got there is was dead and everyone was hanging out and when I showed up they had a look of oh s***. I called Cindy my service advisor 3 days straight and left 3 voicemails to see if my parts were in and to set up an appointment and never got a call back. I was in town so I ended up going to the dealership to personally go check on my parts and set up an appointment. Cindy was there and had no explanation as to why she never called me back. Well my parts were in so she would schedule my appointment, or so I thought. She never did because a few days later I got a call from another person calling to set up my appointment for my parts. I explained to her I went into the dealership personally and spoke to Cindy who had already set up my appointment. She had assured me nothing was in the system and Cindy never scheduled my appointment. I completely understand that a lot of business are struggling with short staffing and I am thankful for those who are working hard. But I wish these people had some sort training in customer service because clearly they do not care. Hopefully someone who works here will look at these reviews and get this department the help and training it needs in order to get it up to normal customer standards. I just have to say you all have been warned and good luck. More

From sale to finance the auto nation team took great care of us making The Who car buying process easy of us making The Who car buying process easy More

Excellent service definitely recommend great selection of vehicles and the salesman was very helpful and nice vehicles and the salesman was very helpful and nice More

Having dealt with car salesman for roughly 20 years I haven't run across an individual as authentic and helpful as Al. Every step of the way he has been upfront and helpful haven't run across an individual as authentic and helpful as Al. Every step of the way he has been upfront and helpful More

Hugo has set the bar high when it come to customer service. He was not only friendly but very attentive and responsive. He called daily to provide status even when the status was No status due to a service. He was not only friendly but very attentive and responsive. He called daily to provide status even when the status was No status due to a back log in the repair shop. Hugo really went to bat for me…as initially the problem I came in for could not be duplicated. He escalated the issue with the shop foreman and problem was solved. I have never had this type of service from a dealership and wish all service representative could take note and duplicate the excellent service care Hugo provided. Bravo Hugo! Bravo! More

Frank Hernandez was very professional and went out of his way to answer my questions. way to answer my questions. More

I appreciate all the help from Hugo Salazar he was very helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. More

Absolutely wonderful experience, super friendly and helpful staff. Financing was easy and fast. Wonderful staff helpful staff. Financing was easy and fast. Wonderful staff More

Very knowledgeable and friendly salespeople. Not high pressure or pushy. Got a good price on my truck pressure or pushy. Got a good price on my truck More