AutoNation Chrysler Dodge Jeep Ram Valencia

Bought the three pack of oil changes and every time it was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said somethi was not a pleasant experience. The service team is rude. Each time I selected a ride home, first two times I was forgotten about until I said something. Then last week I was told there would be a wait after I asked about it. I wish they would communicate with you but they’re more concerned about congregating at a desk and chatting. Id gladly have someone come get if I was just told there was an issue. But again, they’re more focused on hanging out then delivering good service. This last time was the final straw, their “car wash” was them spraying my wiper fluid and letting it wipe a few times. Just a dirty windshield that I could’ve done from the drivers seat myself. I reached out immediately Saturday with pictures to my “advisor” and someone got back to me today(!!!) saying I could bring it in for a wash. I had to wipe oil smudges off my hood and bumper from where their hands and legs were. There was oil all over my engine, just a sloppy job every time and they offer a car wash as a part of the package and don’t do it. I can’t emphasize enough how bad their customer service is, it’s the reason I won’t be returning. More

THEY LOST MY KEY. FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 FOUND NEXT DAY IN ANOTHER VEHICL.E. CAR WAS NOT REPAIRED. VEHICLE STILL LEAKING OIL. TOOK BACK AND NOW THEY SAID THEY CANNOT GET TO IT FOR 7 TO 10 BUSINESS DAYS, UNACCEPTABLE. More

cindy was very friendly and the service was good. Dennis is also very helpful and always willing to get me in when I need to service my jeep. Dennis is also very helpful and always willing to get me in when I need to service my jeep. More

My service representative, Hugo, was very friendly and helpful. He kept me updated throughout the entire process, so I wasn't left wondering what was going on. Great customer service! helpful. He kept me updated throughout the entire process, so I wasn't left wondering what was going on. Great customer service! More

Working with Jordan is always a pleasure. He is very helpful. The service is some of the best around and that's probably why it takes months to get an appointment. Which is the only negative He is very helpful. The service is some of the best around and that's probably why it takes months to get an appointment. Which is the only negative thing I can say. Everything else is great. Great people, great service and a great brand. I love my Laramie. More

After searching high and low for the truck I wanted, I found it at this dealership. They advertised no-haggle pricing but that was not the case. There were soo many add-ons in addition to the advertised p found it at this dealership. They advertised no-haggle pricing but that was not the case. There were soo many add-ons in addition to the advertised price, it raised my payment an additional $100/month. Took two days and a lot of BS, just to get out the door with the keys. It's a good thing I do not buy cars often because I do not want to go through that experience again. More

Great experience! Gary was excellent to work with! Would definitely buy more cars with him. Gary was excellent to work with! Would definitely buy more cars with him. More

Great service. Only dealer in LA to have my Ram 2500 model. Easy to make appointment. Salesman followed up on phone and email. Only dealer in LA to have my Ram 2500 model. Easy to make appointment. Salesman followed up on phone and email. More

I had no issues getting my Jeep serviced at Autonation Chrysler. Everyone I met there was friendly and did a great job. Chrysler. Everyone I met there was friendly and did a great job. More

Amazing customer service fast and easy, super polite customer service .Best price, no mark up. The only place I recommend to buy a vehicle customer service .Best price, no mark up. The only place I recommend to buy a vehicle More