AutoNation Chrysler Dodge Jeep Ram Valencia

**WARNING** Autonation Dodge Valencia This review does not reflect on most of the employees at this dealership. I sent my $88,000 2022 Dodge Charger Hellcat Widebody (I’ve only had the vehicle for two mon not reflect on most of the employees at this dealership. I sent my $88,000 2022 Dodge Charger Hellcat Widebody (I’ve only had the vehicle for two months and has about 3,500 miles and that I had to wait 6 months after ordering it for it to arrive) to Valencia Dodge for a minor recall service by Chrysler Corporation. The service consultant said it could take 5 to 7 days to complete the service. She denied my request for a rental car until they could confirm that the service is covered by the warranty. I told her the car was brand new and it was only there for the recall. To me, It’s obviously covered under warranty. Once the service was completed, a employee (who is not a mechanic or automotive technician) took my vehicle for a test drive. Minutes after she left the dealership, she collided with another vehicle causing moderate to heavy damage. (Thankfully, the employee and other driver were not injured). The service manager didn’t notify me of the incident until several hours later. It seems he doesn’t have a customer interest at heart and sent the vehicle to an auto repair shop for repair without my knowledge or authorization. He should have towed the vehicle to the dealership, called me to come down and we could have gone from there. It makes me suspicious why they would send it to a repair shop without notifying me. The service manager told me the damage was minor, but when I arrived at the repair shop it was extremely obvious the damage was more than just minor. I asked the service manager why he would allow someone who is not a mechanic or technician test drive a customer’s high performance $88,000 vehicle when they are not qualified to evaluate any vehicle. He had no response. The manager said they would have the vehicle repaired. It’s a brand new Charger Hellcat that I’ve only had for two months and it only 3,500 miles. I told him even repaired, it will not drive the same and will significantly lose it’s value and My family doesn’t feel safe driving in the car. I didn’t spend so much money on such a new car just to have it’s value dropped. I expect to be reimbursed for the amount of money I put down and the amount I have already paid monthly and that the lender be paid off or replace it with the exact same vehicle. I would understand if my vehicle was 5 years old and had 40,000 miles, but this was only two months old. I still have an obligation to the lender and have to continue paying the $1,200 monthly payment. Even though it could take months to repair, the dealership refuses to pay for a rental vehicle. If you value something you worked hard for, DON’T take your vehicle to Autonation Dodge in Valencia More

Service was efficient and prompt. My experience was pleasant and was well taken car of. Keep up the great customer service.. My experience was pleasant and was well taken car of. Keep up the great customer service.. More

Took my 2020 Grand Cherokee in for a routine oil change. I was greeted by Jordan and he treated me with respect. I was very impresses with the video review of my vehicle. Everything went smoothly. Will retu I was greeted by Jordan and he treated me with respect. I was very impresses with the video review of my vehicle. Everything went smoothly. Will return again. More

Quick service every visit. Knowledgeable techs and knowledgeable service advisors. Definitely a better experience than most dealerships. Knowledgeable techs and knowledgeable service advisors. Definitely a better experience than most dealerships. More

Fast and courteous. My service advisor listened to my concerns and answered all my questions. My service advisor listened to my concerns and answered all my questions. More

Very bed experience pour customer service I will not recommend this place to no body recommend this place to no body More

Al E. was great. He reached out to me quickly and explained everything clearly. Plus he got me the exact terms I asked for. Very simple and easy. was great. He reached out to me quickly and explained everything clearly. Plus he got me the exact terms I asked for. Very simple and easy. More

With a dead battery and 400 miles from home, we arrived at AutoNation stressed and without an appointment. We were met by service rep Ariana who arranged an evaluation and battery replacement, covered und at AutoNation stressed and without an appointment. We were met by service rep Ariana who arranged an evaluation and battery replacement, covered under warrantee, then provided transportation. Bright, cheerful and knowledgeable, Ariana was a tremendous help to us. Great service department, great service! More

Excellent service - the team was very helpful. We are a returning customer and every time we visit we get great service. We are a returning customer and every time we visit we get great service. More

My sales rep. Omar was honest from the beginning, he was upfront with all the questions I asked him. I couldn't have asked for a better experience. I will recommen Omar was honest from the beginning, he was upfront with all the questions I asked him. I couldn't have asked for a better experience. I will recommend all my family and friends to Omar. More