AutoNation Chrysler Dodge Jeep Ram Valencia

Krista and Adriana were very helpful and courteous. I do have one complaint. I called the service department several times to check the status of my vehicle as the agreed upon completion time was p I do have one complaint. I called the service department several times to check the status of my vehicle as the agreed upon completion time was past due. Not far past due. Still within reason but I was leaving town and I otherwise would not be able to pick it up. I tried several several times and was put on hold for 15-20 minutes a couple times and finally hung up. Or no one would answer at all. Finally I called the sales department and someone answered on the first ring. I explained my frustration, was transferred, and again a long hold with no answer. My previous service experience could not have been any better, and because of Krista and Adriana’s great attitude’s, I’m still leaving a full star review. Maybe a couple people called in sick a couple days at that time. Maybe they were unexpectedly unusually busy at that time. Or maybe management is failing to properly staff the department in an attempt to achieve a higher income margin at the customer’s expense which would be a bummer. Either way when you have a partially unsatisfactory experience but other great experiences I think it’s fair to give the benefit of the doubt. I do still highly recommend this dealership as their service was far better than others that I have dealt with. More

I was so impressed with Hugo the service advisor. He took the time to arrange for pick up and delivery, he kept me posted at all times of any changes or updates to the service. His communication skil He took the time to arrange for pick up and delivery, he kept me posted at all times of any changes or updates to the service. His communication skills were outstanding and his commitment to customer service was excellent. He explained the billing and explained in detail those areas of the truck that need further attention. Autonation is lucky to have him. More

Labor cost very excessive ! !! Willn not be having oil change done here !!! (250.00 an hour, really) !! Willn not be having oil change done here !!! (250.00 an hour, really) More

Wish they had more diesel technicians but overall great service. Definitely will be back again. service. Definitely will be back again. More

It's lucky and hard to have a professional help when you seek for one. A big shoutout to Hugo for handling the job as if it's his own, and the AutoNation team for the flowless and generous experince. I'm gr seek for one. A big shoutout to Hugo for handling the job as if it's his own, and the AutoNation team for the flowless and generous experince. I'm grateful to have this level of professionalism around me and I wouldn't go elsewhere. More

Attentive, friendly, prompt to greet you, addressed service needs, sometimes can take a long time to finish servicing. service needs, sometimes can take a long time to finish servicing. More

My experience was awesome. ..Krista checked me in and out exactly when she said she would. It also included a car wash! Everything that my truck was in for was completed. You ..Krista checked me in and out exactly when she said she would. It also included a car wash! Everything that my truck was in for was completed. You can't ask for more than that! THANK YOU!! More

Car was ready when they said it will be ready and clean the car before giving it back the car before giving it back More

The team at AutoNation CDJR Valencia took great care of me start to finish. Rico and Kim were very knowledgeable, addressed my concerns and treated me very fairly. Mark in finance made that part of the pro me start to finish. Rico and Kim were very knowledgeable, addressed my concerns and treated me very fairly. Mark in finance made that part of the process very straightforward and he was great to deal with. The team followed up with me to make sure everything with my new Jeep Wrangler was perfect. I would definitely recommend the dealership to family and friends! More

They were very helpful and we got the 2024 Jeep Willys 4xe that we like it a lot. They gave us also a good value of our trade. Special thanks to these employees, Finance manager Kim and sales agent Rico! 4xe that we like it a lot. They gave us also a good value of our trade. Special thanks to these employees, Finance manager Kim and sales agent Rico! Excellent! More