AutoNation Chrysler Dodge Jeep Ram Valencia

When I have gone to this dealership to get service the advisors are very courteous and professional. Pleasant experience. advisors are very courteous and professional. Pleasant experience. More

The worst experience I've ever had with a service department. It's one thing to have the truck sitting on their lot for 38 days waiting for a back ordered part from Ram but when the part did arrive department. It's one thing to have the truck sitting on their lot for 38 days waiting for a back ordered part from Ram but when the part did arrive I had to wait 4 days for them to install it (total time of labor 2 hours). I called and emailed the Service Manager, Dennis, but never heard back. When I visited the dealership to check on the condition of my truck I saw it sitting next to the dumpster with trash and crates all around it (I have pictures which I will post on Google Reviews). When I approached the Manager's Office to express my concerns I was told he was on a call and he would call me immediately, never happened. Finally, got my truck back two days ago, and today I had to return for service because of a rattling noise around the part they replaced. Ridiculous. Upon returning my vehicle for service, I spotted my Service Advisor (who was not scheduled to work and off the clock) who was kind and professional enough to help me and agreed that the noise the truck was making was not right and asked that I leave it again and suggested it might be another part that needs replacement which sounds a lot like a "scam". I was expecting someone to look at the vehicle asap since I had already experienced: one, the vehicle shutting off while driving with kids in the car, losing all digital gauges, shifting capabilities, power steering, and brakes, which was due to a faulty part to begin with, two, waiting 38 days and not receiving any updates from either the dealership or manufacturer, forcing me to initiate contact, three, paying $2k for parts and labor only to have the vehicle returned to me in worse shape than it was prior. My Service Advisor (who was not on the clock) said the tech that worked on my truck was not in and I had to wait until the following day to get a diagnosis and that no other technician could look at. No sense of urgency from anyone at Autonation Valencia CDJR. Thankful for my Service Advisor who is doing the best he could but that doesn't negate the fact that the whole experience has been dreadful. No courtesy vehicle offered, no discount for the hassles, no help from corporate either. More

Ariana was INCREDIBLY helpful, patient and easy to work with. She really made it as easy as process as possible today! If you have to go here, ask for her. She's amazing. with. She really made it as easy as process as possible today! If you have to go here, ask for her. She's amazing. More

I had a coupon for a $49. 00 oil change. After the oil change was completed i had to pay over $90.00 "Due to additional fees". Felt like a bait and switch. Not a great way to t 00 oil change. After the oil change was completed i had to pay over $90.00 "Due to additional fees". Felt like a bait and switch. Not a great way to treat your customers. (I am no longer one!) If you are going to charge customers over $90.00 for an oil change then be upfront with it!!! There are better ways to get new customers than to try to fool them into coming in. Honesty works! Try it!!! More

Customer servic s are rude and not even helpful. . They even let me wait for a manager on the phone when they knew he.was already gone for the day., Because my husband came and ask for the manager an . They even let me wait for a manager on the phone when they knew he.was already gone for the day., Because my husband came and ask for the manager and they told him.he is already gone since 5 and he told him oh really my wife is still.on the phone waiting from.him because you told her wait for him . she is been wanting for.1 hr alreafy More

Franky was a pleasure to work with. Good salesman, honest and reliable. Would work with him again. Good salesman, honest and reliable. Would work with him again. More

The team and technician were very responsive and informed me of the concerns of my vehicle me of the concerns of my vehicle More

In lieu of all the variables when it came to assessing the repair and tracking down the parts needed, Arianna my service adviser, kept me in the loop and handled everything professionally. the repair and tracking down the parts needed, Arianna my service adviser, kept me in the loop and handled everything professionally. More

A great transaction start to finish. One issue quickly resolved. Will not hesitate to make another purchase or refer this dealership. If all of autonation works this way im sold! One issue quickly resolved. Will not hesitate to make another purchase or refer this dealership. If all of autonation works this way im sold! More