AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

When I first called, I was told I had to make an appointment a month and a half from the time I called and that they were completely booked. They didn't even ask what was wrong with my vehicle, but appointment a month and a half from the time I called and that they were completely booked. They didn't even ask what was wrong with my vehicle, but I told them anyway. Then the day came to drop my vehicle off for service and they told me it would be a 7-10 day wait. I don't understand what the purpose of the appointment is when I drop my vehicle off and still have to wait 7-10 days to get it back. I was never offered a loaner car. I don't know who can be without a car for 7-10 days. I was told they have to wait to get the car back to service, evaluate the problem, order parts, then fix it. This process needs to be handled better. I was asked if I wanted a complimentary car wash and vacuum and I said yes. My salesman was very nice and helpful through everything but getting my issue fixed should not have taken 2 months from the time I called initially. I will say, I got my car back in 4 days which is much better than the 7-10 I was told. I tested the issue to make sure it was fixed and it was. However, my car was not washed or vacuumed like promised. More

Excellent services. The attention from Daniel was kindly and clear. I have to wait around 4 hours, two of them in the Panera and the two others inside the facilities and The attention from Daniel was kindly and clear. I have to wait around 4 hours, two of them in the Panera and the two others inside the facilities and to be honest I enjoy the waiting. More

The whole service staff was great! I give them a call to schedule my Oil change appointment and for my surprise they had an opening that same day. On my arrival the rep explained w I give them a call to schedule my Oil change appointment and for my surprise they had an opening that same day. On my arrival the rep explained what was included and then asked me to go to the lobby where I was offered some snacks. I was told it should take 65 min and actually it was done in 45 min. Overall I had a great experience, I'm really happy to brin my business to AutoNation Spring. More

I have bought 3 vehicles from this dealership and I will always return. I get exceptional service and feel good about going there. always return. I get exceptional service and feel good about going there. More

Staff are amazing and very helpful and their response time is quick when there are questions. It's difficult to get them on the phone though, so their texting feature is best which I love, but I can see time is quick when there are questions. It's difficult to get them on the phone though, so their texting feature is best which I love, but I can see that being off-putting for some. There is nearly always a backlog and wait to get your vehicle diagnosed, which is frustrating. It's been 5-10 days each time we bring ours in just for a diagnosis, then adding on the repair time. It seems they are either short staffed, need more bays to work, or something. I've had to come back the last two times within a week of repair to get the issue re-addressed or the repairs tweaked, which is also a big inconvenience. Overall, they're a decent place, but they could use more mechanics so they don't rush through repairs and ultimately end up with customers returning. The advisors are great and keep you informed along the way, and they do their best to get you on your way as quick as possible in terms of drop off and pick up. More

Fast service and attention to detail! Take your vehicle here with confidence. They will treat you right Take your vehicle here with confidence. They will treat you right More

The entire service staff members are top notch. Juan my service technician contacted me every step of the way and followed up afterwards to make sure my car was running perfectly Juan my service technician contacted me every step of the way and followed up afterwards to make sure my car was running perfectly More

Thank Chuck for riding with us and Alex for keeping us informed and for helping with the loaner you were awesome. Thanks again informed and for helping with the loaner you were awesome. Thanks again More

Sales process was fine. Quality of customer service is low. Referring to the care the technicians apply when performing the service. Just returned my vehicle to repair t Quality of customer service is low. Referring to the care the technicians apply when performing the service. Just returned my vehicle to repair the physical damage that happened while they had the vehicle for service. Received it back and they did not advise of the damage. Dents and paint scrapes and chips down to the metal. There was no way they did not know they damaged the vehicle. Very disappointing. More

It really was way to hard to try and get an appointment, you also should not have to get an appointment and then leave your car at the dealership for 3 days minimum. What happen to the days were you make a you also should not have to get an appointment and then leave your car at the dealership for 3 days minimum. What happen to the days were you make an appointment and show up and you guys just do the work? More