AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

Bought a 2020 BMW from them in June 2022, first service was set up, had to wait for filter from BMW dealership. When I arrived I informed the Assistant Service Manager that I needed an oil change and that was set up, had to wait for filter from BMW dealership. When I arrived I informed the Assistant Service Manager that I needed an oil change and that the coolant light had just turned on. He came into the waiting area and let me it would be a few hours before they got the oil filter for my car, then once they got the filter informed me I needed new tires. I went to look at the tires, I did need new ones. It then took several more hours and I had another appt so they placed the tires on the car then left for my appt. I get down the highway and there is only 17 lbs of air in each tire. I was returning to the dealership anyway, so they placed air in the tire, never filled up the coolant, once again that light came on. I got an excuse of we have jr. technicians and they could cross-contaminate. Which meant I have people working on my car that have no clue, which is scary in and of itself. They got the coolant from BMW (which they should have done when they got the filter). Then the left back driver side tire was low once again. I returned again to be told that the valve stem was fragile and they could be damaged when they are old. Seriously, I had NO issues with the tires going flat until they put new ones on it, nor the valve stem leaking. I have never in my life experienced more excuses for incompetence than I have at this dealership. I seriously considered trading that car in at the BMW dealership in the Woodlands or the one near my office downtown, just so I wouldn't have to deal with this dealership again. Nothing but excuses and absolutely NO accountability. I was there from 7am until 6pm that evening, then to be told that I could have scheduled my service at the BMW North which is also owned by AutoNation. I will not be returning here, but will move my service records to the BMW North location. Unacceptable AutoNation - Do Better. More

2021 Ram with 16000 miles in for warranty work. Was told when I dropped off the truck it would be five days before it would be looked at. It was over two weeks before the truck was looked at and re Was told when I dropped off the truck it would be five days before it would be looked at. It was over two weeks before the truck was looked at and repaired. More

Stay clear, service is awful. Your car even if it's a recent will sit for 7 days before they diagnose. Awful. Your car even if it's a recent will sit for 7 days before they diagnose. Awful. More

Profesional and neat service all around. Honored the factory warranty terms and I got the impression they cared about providing a good level of service. Honored the factory warranty terms and I got the impression they cared about providing a good level of service. More

My Agent, Stacey has always been awesome. She gets me in and out in a timeley manner. She gets me in and out in a timeley manner. More

Mt service rep went above and beyond to help me repair a blown tire I brought in which ultimately led to my decision to replace all four tires on my RAM 1500. blown tire I brought in which ultimately led to my decision to replace all four tires on my RAM 1500. More

Went in for a recall on new company work vehicle. It was a tail gate issue. Had to drop off got a ride home from dealer, that was great. Friendly service, Nathan was great! BUT the recall fix of the It was a tail gate issue. Had to drop off got a ride home from dealer, that was great. Friendly service, Nathan was great! BUT the recall fix of the tailgate still does not close smoothly. Dodge really needs to re-look at their fix for the recall. More

I can't complain. I've been coming to AutoNation for the longest and their service is excellent!! I've been coming to AutoNation for the longest and their service is excellent!! More

The service department personnel have been great to work with and I appreciate the ease to communicate with them with and I appreciate the ease to communicate with them More

This experience was the absolute worst Ive ever had since I began being a loyal customer in 2014. The lack of communication... The attitude of the service Tech,...The Time it took to get the job done... The I began being a loyal customer in 2014. The lack of communication... The attitude of the service Tech,...The Time it took to get the job done... The quality of the work performed, .. and the cost ,.. all came together to help me understand that ,..This is not the same company (people) that I have come to know and depend on to take care of my Auto Needs. ... Since 2014 I have bought 3 vehicles from Autonation. I have referred 4 others, who have collectively bought 6 vehicles. The reason I continued to come back, and the reason I referred my friends was based ( mostly) on The EXCELLENT Customer Service I had received on every single visit. Unfortunately, I don't recognize many of the faces in that Dept anymore, and I'm not sure AutoNation Should be so comfortable in losing the staff they had before. I'm not sure if I will return to This location to give them a second chance at my business. I am extremely disappointed in this visit and I don't believe this is gonna be a one time experience, instead, I believe this will be the new norm. ..This E-mail I recieved said that every survey is looked at. I hope that's true, and I hope someone will take this comment seriously. If not, I don't see a bright future for AutoNation,..at least not with me , or my friends. More