AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

My parents ongoing experience with this dealership since last year... I am writing to formally express my concerns regarding the ongoing delays, lack of communication, and inferior quality of work relate last year... I am writing to formally express my concerns regarding the ongoing delays, lack of communication, and inferior quality of work related to the repairs of my 2023 Ram 2500 which is currently still in your shop. On May 27th, 2023, my husband and I purchased our 2023 Ram 2500. On June 8th, 2024, the vehicle was stolen, later recovered, and subsequently delivered to your facility, Autonation Chrysler Dodge Jeep Ram Spring, where it has been in your possession since June 19th, 2024. Throughout this period, I have experienced considerable difficulty with the service department. It took more than five months for parts to be ordered and for work to commence, during which time I had to repeatedly reach out myself due to the poor communication from Fred, your service advisor. I was unable to see the progress of my vehicle until February 26th, three months after I requested to see it in November. Additionally, I was informed in April that a State Farm Agent had to personally visit the dealership to confirm the required supplements were submitted due to the service department’s incompetence. Having no familiarity with how things work at the dealerships, I reached out to my son-in-law, a New Car Manager in Grand Prairie Texas for assistance in communicating with you all. It took him reaching out to the Service Director Marcus and the Service Drive Manager Aaron, on my behalf to finally get actual answers for the status and work timeline of my vehicle. On three separate occasions, I was told that my truck was ready, only to arrive and find that it was not. Over the past year, I have used two rental cars and five to six loaner cars, which I appreciate. However, this does not mitigate the financial losses my husband has incurred from missed work contracts, nor the significant disruption to our lifestyle. We have not been able to move our travel trailer for repairs after storm damage because we lack a vehicle, forcing us to pay for transport or wait until transport services become available. From October 2024 to February 2025, we incurred significant out of pocket expenses such as hotel stays due to not having anywhere to live because we did not have our truck to move our travel trailer. We have paid the monthly note for a total of $15,300 the whole year, plus $3,000 for the insurance, without the ability to use it to pull our trailer preventing us from being able to vacation as usual since we also cannot move our jet skis or kayaks. Not having our vehicle, as you can see, has greatly disrupted our lives. On June 17th, Aaron waived the $500 deductible due to the time frame. On July 1st, Aaron mentioned that Marcus was to contact the General Sales Manager to coordinate with the sales team to work on a trade out offer in consideration of the wait time and concerns that have occurred, but as of July 17th, there has been no follow-up. There appears to be ongoing communication challenges between management and the sales and service staff at this location. At this point we are seeking a resolution that will allow us to return to our normal routines. More

Awesome job. Attended to me as quick as possible. Let me know the status of my vehicle Attended to me as quick as possible. Let me know the status of my vehicle More

Over all the service was good, for now. I have to come back for warranty work due to no loner vehicles being available. SO I will wait to rate that experience. Ethan seems to be a newer ad I have to come back for warranty work due to no loner vehicles being available. SO I will wait to rate that experience. Ethan seems to be a newer advisor. He was professional, patient, and polite. He worked hard to keep me informed about the status of my vehicle. Thanks Ethan. More

Very helpful and got the job done in a timely manner. They even washed my truck. They even washed my truck. More

I finally got my vehicle back after 3 MONTHS, after it was diagnosed with needing a dpf, I decided that I was going to use the funds approved by the insurance company to complete the repairs myself. I inf was diagnosed with needing a dpf, I decided that I was going to use the funds approved by the insurance company to complete the repairs myself. I informed the service advisor of this decision and told him I need to know how much I owed to pickup the vehicle, as-is. I also told him that if it was still disassembled, that I didn’t want anything done and I would have it towed. He got back to me the next day, telling me that it was completely assembled and drivable, so I came and picked it up. I ordered my own parts to complete the repairs and a few days later was underneath the vehicle, checking everything over before I did any work on the vehicle. That is when I found one of the sensors for the dpf, loose, hanging beside the dpf, not even loosely threaded in. (See attached image) I hope you can appreciate how serious this mistake was, during a regeneration cycle the dpf will get as hot as 1200° Fahrenheit, if the vehicle had attempted a regen with that sensor hanging it, leaving a gaping hole in the dpf, it’s not unlikely that the vehicle would have caught fire, potential endangering my life, the lives of any passengers and the first responders that would have to extinguish it, not to mention the destruction of property. My experience dealing with AutoNation CDJR Spring for the repairs on my vehicle has been, by far, the worst experience I have ever had with a dealership service center, it should have never taken 3 MONTHS to get everything properly diagnosed, communication was poor, and at one point it was attempted to charge me to repair fuel lines that could only have been damaged while the vehicle was with the dealership. Leaving the vehicle at risk of a fire, while telling me it is completely assembled and drivable, just puts things on a whole new level. That fact that it took three months is in large part due to the fact that the standard procedure for water getting in to a diesel fuel system is to replace the entire system, especially when it’s being covered by insurance. This was not done, and once the technician let the insurance company know that they might get away with less, there was no going back, so things had to be done piecemeal, and there are still large portions of the fuel system that were not replaced, that could have been damaged and may still fail in the future. Worst, most inept dealership service department ever! More

Great selection and sales staff. Oil change and tire rotation is fast and efficient the really weak spot is general service. Fir years they have told me I would have to leave my veh Oil change and tire rotation is fast and efficient the really weak spot is general service. Fir years they have told me I would have to leave my vehicle fir 7 - 10 days if any diagnostics is required very very poor! More

Great service, staff members are very friendly and very helpful, They answered all my questions. helpful, They answered all my questions. More

Mr. Fred was great and took care of all my truck's need. A great service advisor A great service advisor More

Awesome as usual. Nathan, James and the entire Auto Nation team have every angle and aspect covered. I truly appreciate you all! Nathan, James and the entire Auto Nation team have every angle and aspect covered. I truly appreciate you all! More

Excelente servicio , la atención estelar fueron muy amables y profesionales , seguiré llevando mi carro con ustedes . amables y profesionales , seguiré llevando mi carro con ustedes . More