AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

I took our Dodge Avenger in for a recall item. The appointment was made quickly and without any problems. The service was performed and done by the end of the day. Absolutely no problems appointment was made quickly and without any problems. The service was performed and done by the end of the day. Absolutely no problems More

On March 21st 2021 after a large snowfall of approximately 20 inches I had to take my Dodge 2500 4wd ram truck into Autonation south west Dodge because it woul not engage in 4 wheel low. I had approximately 20 inches I had to take my Dodge 2500 4wd ram truck into Autonation south west Dodge because it woul not engage in 4 wheel low. I had purchased a lifetime warranty when I bought it in 2014. After inspection I was told by the service representative it might not be covered Ed. After several calls and more than two weeks it was finally repaired under the lifetime warranty. It was like pulling nails to get this done and it shouldn’t have been. Not sure after having been a loyal Dodge customer and also this dealership for more than 30 years if I will continue to be so in the future. Sincerely William Folino More

Bad Customer Service I brought our Jeep in to have its engine looked at, as it was making an odd noise and still under warranty. The dealership fixed the issue, but failed I brought our Jeep in to have its engine looked at, as it was making an odd noise and still under warranty. The dealership fixed the issue, but failed to mention that they were going to have to change the oil. The Jeep got an oil change that included MOA the day before, and then the dealership drained it all out. I asked them to replace the MOA since the oil change wasnt part of the service and didnt know it would have to happen and they refused to do so. Its only a $17 difference or so, but you would think that the dealership would gladly replace the MOA they disposed of rather than put up a fight about it. Lost my future business for sure. More

Negative Experience with Autonation Southwest Extremely negative experience so far. Purchased a 2019 Ram 1500 Laramie on January 1, 2019. In April 2019 I noticed water coming in the back headlin Extremely negative experience so far. Purchased a 2019 Ram 1500 Laramie on January 1, 2019. In April 2019 I noticed water coming in the back headliner and promptly scheduled service to have it fixed. The water left a stain of course and was told we are not sure detailing the stain out is covered by the ‘manufacturer ‘ so I made an issue of it. Later that day I was called and told the leak is fixed and the stains were removed. Fair enough I’m satisfied. One week later it rained and the leak was still there and the water stains were worse. Again made an appointment for repairs which took two days. When the leak was repaired again I went to pick up the vehicle and saw the stains were not cleaned. I walked back in and asked why the stains hadn’t been detailed out I was told that team was off but someone from the service department would call me to schedule another visit. Two days went by and no call. I called and left a message for one of the service representatives...no call back. The following day I called again and got a representative on the phone. That person tells me my case is being handled by another representative and they would find them. I was put on hold for about 30 minutes before I had to hang up for a work commitment. As of now I haven’t heard from anyone. This dealer treats customers (who spend a lot of money) as an inconvenience. I absolutely don’t recommend Autonation Southwest. More

Faulty transmission If I could give a zero I would. I bought a 2005 Jeep Liberty in July of 2018. They told me it completely passed inspection. Wrong. The top cap of the If I could give a zero I would. I bought a 2005 Jeep Liberty in July of 2018. They told me it completely passed inspection. Wrong. The top cap of the radiator is split and the coolant and transmission lines had holes in them that leaked a month after purchase. When I brought it in to be repaired I figured it would be covered under the “bumper to bumper” warranty they sold me. Wrong. They called me and tried to fleece me $1800 for the repairs. Keep in mind I only paid $5000 for the car... I took it to Firestone and it was a $500 fix. AutoNation had the audacity to tell me that I should have taken it to a mechanic after I bought it to certify it, and admitted it was most likely already damaged when they sold it. Do yourself a favor and take your business elsewhere. They are selling shotty cars and don’t give a FLIP about you have you drive off. More