AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

Oil change and tire rotation was done in a timely manner, very professionals working at service department very professionals working at service department More

Colin was amazing. They estimated 4 days for the repairs, but only needed 2. Definitely will back fir all my service needs. They estimated 4 days for the repairs, but only needed 2. Definitely will back fir all my service needs. More

I had a terrible experience at Jeep Autonation Southwest in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and a powertrain software update. Since my oil pressure light was sporadically flashing I asked if this could be connected. I was told that it wasn’t likely. I requested they check the oil pressure sensor using a mechanical gauge to eliminate the possibility of a bigger issue. To ensure my vehicle was on time for my scheduled appointment with my busy work schedule , I dropped it off on Tuesday and rented a car. Despite my efforts to have my car there & ready, my Jeep sat untouched for most of Thursday. After multiple failed attempts to get an update, I finally reached my service advisor 10 minutes before closing, only to be told my car had been moved out of the bay and never finished. I was also warned I could be facing major costly engine issues. Friday morning, my personal mechanic called on my behalf and advised them to check exactly what I initially requested (oil pressure sensor). After waiting most of the day again, I was finally told it was, in fact, a faulty sensor. Desperate to get my car back, I approved the repair—only to be charged a shocking $650 for a job that multiple mechanics confirmed should cost about $160 (parts & labor). After I questioned the price, I was offered a 10% discount, based on a promotion they were running , with a condescending remark about how it wasn’t something I was “entitled to.” Unfortunately my car was not completed until close to closing on Friday & I had to wait an additional day to pick it up. Between the dealership’s lack of communication, delays that extended my rental costs, and their blatant overcharging, this visit cost me nearly $800. I definitely feel taken advantage of, which is very disappointing since this is the dealership where I purchased my car. I strongly urge others to think twice before trusting them with your vehicle. More

Service over charged for work done. Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shop Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shops quoted. The service techs should go by book hours rather than lying about the hours and then ripping off customers. Very disappointed and angry service management lets their techs lie about their hours so they can make more money at the customers expense. More

My 2022 Grand Cherokee needed mandatory recall and the tailgate only went up 75%. Took it in and Ryan said he needed the car for 2-3 days to diagnose/fix the tailgate. Made appointment. Drove to work. Wit tailgate only went up 75%. Took it in and Ryan said he needed the car for 2-3 days to diagnose/fix the tailgate. Made appointment. Drove to work. Within 5 minutes my 69 yo wife read the owner's manual and fixed the problem (won't tell him how). Called Ryan and told him he should be embarrassed. Got email cancelling appointment. Apparently, he's too embarrassed to see me again. Nice. Hope I don't have an accident due to product deficiency because that would be a big lawsuit. More

Sara, my advisor was amazing. She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician that performed the work and he made the truck drive the way it used to. Thank you to everyone involved. More

Jarrett was incredible to work with! He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix it. More

Ryan is alway awesome. Easy to work with and makes everything go smoothly and ontime. Easy to work with and makes everything go smoothly and ontime. More

Brought a new key in the be programmed. They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just hand They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just handed me the key and walked away, charging me $90. Turns out they never put a battery in the key. Once I got home I figured that out and got it fixed. Pretty sad. Doesn’t give me confidence in other things they do. More