AutoNation Chrysler Dodge Jeep Ram Southwest

FYI, purchased my truck from this dealer. Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they d Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they didn't have it on their schedule, but took my truck anyway (which was good since I live quite a distance away). They did recommend a radiator flush which I was ok with. However, they 1) Mistook a non-MOPAR Glycol mix for engine oil, suggesting my block was cracked, leading to their recommendation to also change my oil (which was changed only a few weeks prior), 2) Underfilled the radiator when they flushed it, resulting in collapsed hoses on top and no fluid visible when removing the radiator cap (they actually said that collapsed hoses were normal, even though I had never seen that on the truck since I purchased it new) (I had to add a quart of radiator fluid to fill it up) 3) told me that Costco may have messed up my oil change, possibly adding oil to the radiator (see the previous non-MOPAR Glycol comment above), and overfilled 2 qts (It was not 2 qts overfilled, and Costco does NOT perform oil changes, only tires) and 4) For the warranty work they performed, they had to take off and reinstall one wheel. In that process they "lost" my wheel lock key, which they initially stated they did not have, but found it when I brought my truck back in. So, mixed feelings on my end. The warranty work was performed satisfactorily and in a timely manner. I was ok with the radiator flush recommendation, but really surprised when the service technician and manager said the collapsed hoses were "normal", even though no fluid was visible with the radiator cap removed (have never seen that on the truck in the 12 years I have had it). I still can't believe they would say the coolant level was ok instead of checking fluid levels and filling it. Also very disappointed that I had to insist that the dealer either find my key or remove the lock nuts from all wheels. While the warranty work alone was "average" or better, the overall experience was not what I was expecting, requiring phone calls, leaving multiple messages, and an additional 40 mile round trip to the dealer. More

James and Matt were excellent to work with. Great vehicle price, great customer service, and overall great experience. Great vehicle price, great customer service, and overall great experience. More

The service department does not follow through on any of the repairs that need to be done to sold vehicles once they’re sold I’ve been three weeks trying to get a windshield installed in my truck I bought a the repairs that need to be done to sold vehicles once they’re sold I’ve been three weeks trying to get a windshield installed in my truck I bought and they’re still giving me a runaround I’m scheduling to put it in More

Amanda our service point person was friendly, attentive, caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. More

Friendly, attentive, welcoming, knowledgeable, and they follow up. Everyone there was very helpful throughout the process. I'll be coming back. follow up. Everyone there was very helpful throughout the process. I'll be coming back. More

The not so good part first, I already had my financing through my credit union, however, the finance office still felt the need to run my credit, I am not ok with that part! The good, James! He went abov through my credit union, however, the finance office still felt the need to run my credit, I am not ok with that part! The good, James! He went above & beyond to help expedite the total transaction time. The windshield of the car was cracked & is scheduled to be replaced this Tuesday at my work, very convenient! More

Luke Clark (sales associate) is an excellent resource for a Ram truck purchase. He was able to convey all the attributes of the vehicle without sales pressure. Luke went out of his way to deliver a quality a Ram truck purchase. He was able to convey all the attributes of the vehicle without sales pressure. Luke went out of his way to deliver a quality product at a fair price. More

James met us early and was very helpful with purchasing a used car. Was quick and easy. used car. Was quick and easy. More

Had to take my 2022 Jeep in for a recall service. Completed with in a hour. Completed with in a hour. More

Overall it was a great experience. Very nice people very helpful and willing to listen. A little small mistake was made concerning my email address. Didn't cost me anything. Considerin Very nice people very helpful and willing to listen. A little small mistake was made concerning my email address. Didn't cost me anything. Considering them from Washington and drove to Denver to buy the pickup truck they bought my trade in side unseen and pick up was just as they said it would be. Like I said great experience easy people to deal with friendly courteous. I don't know that I'd drive back again that's a long ways but if I was closer I certainly would do business with them again. More