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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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397 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
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August 08, 2023
Job well done. .. Thank you. Very polite and helpful. all repair completed. they call out a driver to take me home. Thanks. .. Thank you. Very polite and helpful. all repair completed. they call out a driver to take me home. Thanks. More
by Rtorre001
Employees Worked With
Sorry, I don't remember.
August 01, 2023
Vehicle was in shop for almost 7 months for warranty repair which parts were in stock throughout the time the vehicle was in service.. Once vehicle was returned - rear bumper and front fender were scrat repair which parts were in stock throughout the time the vehicle was in service.. Once vehicle was returned - rear bumper and front fender were scratched and dented. More
by Gonzalez
Employees Worked With
Alfredo ( original advisor - terrible) , Beatriz ( took over for Alfredo and kept me updated and assisted me through this ordeal )
July 20, 2023
They moved the waiting area for the Express Oil change to the main building. I think there are not enough mechanics or space available, but the staff is very accommodating. It's an Excellent 3-hour "Express the main building. I think there are not enough mechanics or space available, but the staff is very accommodating. It's an Excellent 3-hour "Express oil change" :-) More
by K9bare
Employees Worked With
Thin Hispanic male at the service counter was very courteous
July 17, 2023
Horrible customer service. A 3 hour labor warrantied job will take a minimum of 2 weeks. The service advisor does not answer his phone and apparently only communicates through A 3 hour labor warrantied job will take a minimum of 2 weeks. The service advisor does not answer his phone and apparently only communicates through text. Consider this a lesson learned on my part: I won't be getting a service job or buying a car there again. Update- 7/11/23, vehicle still not ready. Will be atleast 5 more days! .. all this for a radio and an a/c sensor. I have no words to describe how poorly this has been handled. We've spent more than $1000 on a rental car while the truck sits there not being worked on and all we get in return is no communication and excuses for the dealership. The G.M. kindly called me on 7/13 and amazingly my vehicle was ready to pick-up on 7/15. Overall horrendous experience for the customer. More
by D.l.
Employees Worked With
No names as to respect their privacy
July 07, 2023
Got me in for service when I needed an oil change. Very nice and knowledgeable service rep. Stayed in contact with me throughout the duration. Washed my truck. Very nice and knowledgeable service rep. Stayed in contact with me throughout the duration. Washed my truck. More
by AXJackson
Employees Worked With
Kristen Gomes
July 04, 2023
Jesus was professional and he explained everything to me on the front end, and a very clear and concise manner. His attention to detail was superb. on the front end, and a very clear and concise manner. His attention to detail was superb. More
by rpgach
Employees Worked With
Jesus, Sammy
