AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Lame dealership Lame, lame, lame. The service for this place is xxxx. The brand new jeep I bought has had squeaky brakes which I am wasting time to try and fix by d Lame, lame, lame. The service for this place is xxxx. The brand new jeep I bought has had squeaky brakes which I am wasting time to try and fix by driving here. Do not buy anything from here! More

Bad Customer Service, Manager Rude! Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales assoc Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales associate who told me he could assist with the return. I also called the dealership yesterday to verify that my van could be returned there and verified that I did not need an appointment. He took my car and a bunch of information and we sat in his office for over 20 minutes. Then, a very unfriendly manager named Frank, returned to tell us that he was unable to accept the car because the didn't have room for it. I explained that I had called earlier and was told it was ok and he didn't budge and said it needed to be returned elsewhere. Upon arriving at another dealership 30 minutes later, they told us that this kind of practice was totally unacceptable. Think twice before using this dealership as they were clearly unwilling to help us knowing there wasn't anything in it for them! BAD BUSINESS PRACTICE!!!!! More

Rough start; pleasant ending It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sa It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sales person at the time we took possession of our NEW Jeep Grand Cherokee. We explained our concern about our vehicle Transmission; and were told that his Technician was attending a Seminar that week and that they following week this person was going to be catching up to make the appointment for February 15. I called the appointment desk and set my appointment for 8:30AM; upon my arrival I met with Gino (my advisor) and was told; not sure if we can take your car, as we about 24 cars in for transmission. I reminded Gino that I had waited for 2 weeks and that at least I wanted to have my vehicle diagnosed; finally he spoke to the Service Manager and told me that he was going to accept my vehicle. So I asked; how long will it take for you to diagnose my vehicle; “probably late this afternoon”. I told Gino that I work for a living and that I wouldn’t mind to wait 2 or 3 hours as I had my laptop with me and could work while I waited; anyhow, I had to go and discuss the issue with Bill the Service Manager. Finally I was offered a rental car. I tried calling/texting/e-mail both Gino and/or Bill that Monday afternoon to understand the status of my vehicle; and what a disappointing experience; none responded my e-mail or text. I was not able to leave a message because both mailboxes were full. The next morning it was time to contact Autonations Executive office – Kimberly listened to my concerns; apologized and call me back and told me that the GM from Autonations Jeep was going to call me. Within the hour I received a call from Mr. Cill who told me that he was stepping in and between Mr. Cil and Mr. Amaro my car was diagnosed on Tuesday; only needed updates and they were done and I picked up my car on Wednesday morning. My rough start had a pleasant ending and I will go back to this dealer for service and hopefully next time things will be under control. More

Service department is terrible I took my jeep in for and an oil change and tire rotation, and one week later at 9500 miles, i have a check engine light. I make an appointment for 5 I took my jeep in for and an oil change and tire rotation, and one week later at 9500 miles, i have a check engine light. I make an appointment for 5:00pm, and when i get there, nobody greets me, or provides any guidance. I walk up to someone and they give me a hard time asking me who i am meeting with, after i tell him the persons name, they don't go get the service adviser, they just point me in a general direction. Fine, no biggy, i walk to an empty office and wait outside for the service adviser. When he finally arrives, he tells me the techs are gone and i should drop the vehicle off tomorrow morning. Well what's the point of even offering appointments at 5? To top it off, chrysler does not offer loaner vehicles for warranty service. I will never go to autonation again, nor will i purchase another chrysler make. Also, if it matters to you, the service waiting area is small, cramped, stinky and dirty. There was a cup of spilled coffee on the side table in the waiting room, nobody cleaned it up. Just over all terrible experience. More

First of all!! one diesel mechanic only, and a to top it off CROOKED!!!! Second, never was told, by Terri of the one mechanic issue, and had to leave my truck there an extra day to service, which meant no off CROOKED!!!! Second, never was told, by Terri of the one mechanic issue, and had to leave my truck there an extra day to service, which meant no transportation to go to work. Third, when returning my truck the water in the fuel light was on, answered from Terri needed to replace the filter! Again when truck was dropped off the light was not on! Fourth, When I returned a couple of weeks to service my truck again, to replace the Batteries, decided to replace the fuel filter. Terri called me back saying that the filter was replaced, but that the light was not going off, and that the mechanic had done a fuel diagnostic on my truck and found that I had water in the fuel tank, which it was impossible for that to be true at that moment! cost to repair 1500 dollars including new batteries, fuel filter, and dropping fuel tank to clean!! Spoke to Terry saying that there was something wrong, and that this was not true, to please help me out! her response, I'M NOT GOING TO ARGUE THIS WITH YOU NO MORE, IT IS WHAT IT IS! Decided to go and talk to STEVE KOPECY CUSTOMER CARE MANAGER ,which was already aware of the situation, obviously he was warned that I was coming to see him. Steve showed me a bottle water with a sample of my fuel in it, and obviously with water in it too, explaining that, that water was from my truck. So I begged STEVE to help me out there with the cost of such repair, that I couldn't afford, he was able to bring down the cost to 1050 dollars. which I agreed too, and obviously had to leave truck there once again! The next day no answer from Steve all day, when he called me like around 6:30 pm to tell me that they did three more fuel analysis on my truck, and found that there was actually no water in my fuel tank, that the water found was actually already in the water bottle, that the mechanic had used!!! That he was disappointed in the Mechanic for doing such. The next day Steve offered me a rented car to accommodate me, and the truck was returned the day after, at a cost of 481.85 working properly and no light on! I would recommend for you guys to replace the Diesel Mechanic, and Terri Nutting Service Advisor for dishonest and Crooked behavior, until such action I would not ever return to your dealer, and never recommend your services to anybody. For the headache and pain they caused me! There has to be a law for such crooked actions and corruptness. Thank you Javier De Los Rios More

5 hours for an oil change and tire rotation. That should be enough said! However, the quality of customer service was terrible. I called them twice with no return call and no one could tell me if my car w be enough said! However, the quality of customer service was terrible. I called them twice with no return call and no one could tell me if my car was ready for pick up. When I decided to go in without a call to find out in person what was going on I saw my vehicle being pulled around to front and then was told I had to wait 10-15 minutes for the paperwork to be processed since my sales contact was out to lunch. Horrible experience. I could be much more understanding with just a simple phone call but apparently lunch was more important than keeping a customer happy. It was my first and last time taking my car there! More

My wife took our 2009 Grand Cherokee for an oil change. Our third jeep in 5 years and one of three I still own. After a hard sell for other items that were not needed and and a 2.5 hour wait (40 minutes o Our third jeep in 5 years and one of three I still own. After a hard sell for other items that were not needed and and a 2.5 hour wait (40 minutes of that was just waiting for the car to be pulled around) my wife left very upset and swore she would never return again for anything. Don't send your wife in alone unless she knows about cars. More