AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
400 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Service department is horrible one of the worst I have ever seen one of my trucks they had for almost a month for an oil leak, and when I got it back, it was doing the same exact thing! ever seen one of my trucks they had for almost a month for an oil leak, and when I got it back, it was doing the same exact thing! More
Timely service, fair pricing, honest and communicative. I took advantage of their service offers via their website and paid the same as if I went to a “lesser” garage with a not certified mechanic. My serv I took advantage of their service offers via their website and paid the same as if I went to a “lesser” garage with a not certified mechanic. My service advisor, Alliyah, updated constantly about my Jeep’s progress. As I was a waiting, she got me in and out in a timely manner. When they were finished, I received my car back detailed. More
Our advisor YANDY is exceptional when it comes to customer service. He kept us informed on the repairs throughout the whole process. Great job YANDY. customer service. He kept us informed on the repairs throughout the whole process. Great job YANDY. More
Terrible experience at this dealership- which seems to be consistent with all Autonation dealerships- incorrect pricing between website and on-site prices, in my case they wanted to charge an additional $90 consistent with all Autonation dealerships- incorrect pricing between website and on-site prices, in my case they wanted to charge an additional $90 for an oil change (over $300 for a 10k diesel oil change w/no tire rotate or extras) - website showed pricing of $184. I also made a general appointment for an oil change as well as for additional repairs, but they would only handle the oil change and refused to check/evaluate my other concerns. More
Very happy customer! !! A+ Used the Express Oil change service for the first time and it was easy. Just drop and go. No fuss and welcoming staff. My service advisor Kriste !! A+ Used the Express Oil change service for the first time and it was easy. Just drop and go. No fuss and welcoming staff. My service advisor Kristen Gomes was amazing! It was ready pretty fast, but I ran a little late since I went shopping across the street at Pembroke Gardens. Thank you for taking care of my son's truck and even giving it a car wash. See you all in 5000 miles! More
Very happy with my advisor Kristen, she was professional and very responsive to all my concerns. Wish I could say the same for the receptionist and greeters which could not even communicate much. Granted I and very responsive to all my concerns. Wish I could say the same for the receptionist and greeters which could not even communicate much. Granted I am hispanic but do not appreciate employees only speaking Spanish. Please assimilate, learn more about the culture and practice English. They are also too laid back as if we had nothing to do. Very disrespectful. More
Waited hour and half for "express "service oil change my seven am appointment made me the first customer there was not pleased and then the price 158 dollars will be shopping for a new dealer seven am appointment made me the first customer there was not pleased and then the price 158 dollars will be shopping for a new dealer More
When I arrived for my appointment, I was there about an hour early, there where no porters and no service advisors available at that time it was about 2pm(8/31/23), I went inside saw the receptionist but s hour early, there where no porters and no service advisors available at that time it was about 2pm(8/31/23), I went inside saw the receptionist but she couldn't do anything until I got a ticket from a porter, I told her there was nobody outside, instead of calling someone to help, I was just sent outside to wait, once I did get a ticket I went back inside gave her the ticket, I told her I had an appointment with service advisor Kristen, but since the service advisor wasn't there that I didn't have to wait and to give her the vehicle mileage and vin number the complaint and that an advisor would be assigned and I would be contacted that day by 6pm(that was on Thursday 8/31/23), no body contacted me that day or Friday, Saturday, Sunday, (Monday was a holiday so I didn't expect a call), Tuesday( 9/5/23) I waited to call until 2:54pm, I called the service advisor Kristen phone but somebody else answered the phone and I kept getting put on hold, I waited for about an hour and forty minutes but no success with getting an update on my vehicle, so I called Kim the sales woman I had previously purchased a Jeep from and explained what was going on and if she could help me. Only after she went herself to the service department the next day and spoke with Gavin( service manager assistant) was I able to get in contact with someone. Kim put me on speaker on the phone and I told Gavin the issue, he said that someone would contact me by the end of the day and I did get a call back(this was on Wednesday). Thursday (which is today), I let Kim know that I did get contacted on Wednesday. She called me and was with the mechanic checking out my complaint regarding the engine rattling noise on startup and the ticking noise afterwards, but they weren't able to replicate the problem. I went and picked up the vehicle today. Definitely not a good experience. Poor customer service. More