AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

0 stars is what they deserveDisgusting and atrocious 0 stars is what they deserve Disgusting and atrocious service Failed to repair my new at the time 2017 RAM 2500 Cummins limited. The first one was 0 stars is what they deserve Disgusting and atrocious service Failed to repair my new at the time 2017 RAM 2500 Cummins limited. The first one was a lemon... I changed it for another with great hopes. EGR cooling sensor went bad - refuses to fix wanted me to break down 2 more times. Ram boxes leaking and warped. Front end and rear end noise... xxxxing joke. Stay away. More

2020 Gladiator been in shop over 3 months! I have a 2020 Jeep Gladiator that has had a check engine light on and it has been at the dealer for over 3 months! No one at the dealership cares. T I have a 2020 Jeep Gladiator that has had a check engine light on and it has been at the dealer for over 3 months! No one at the dealership cares. Tried contact George Rossi the general manager, the service manager, even my sales guy, and no one, no one, will return a call. The absolute worst place to take your car . More

Danny the Manager is so Unprofessional The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of custome The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind. More

WORST EXPERIENCE EVER! I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staf I have purchased over a dozen vehicles throughout my lifetime and this by far has been the Worst Experience Ever!! AVOID AT ALL COSTS! The entire staff are lowlife jerks, typical screw you over group of individuals. This dealership is a complete joke - Look at their reviews consistent negative reviews. Bought a brand new 2019 Jeep Wrangler that I custom ordered . Our sales person was pleasant however in the end she was just the polite salesperson running as much interference as possible with little to no success with a staff that is worthless. After I purchased the Jeep I noticed a few minor issues (1) TPMS not installed or trained to the vehicle and (2) I noticed some minor inexpensive parts that I custom ordered that I paid for that were not installed. I drove 4 hours to their dealer because of the salesperson who was very polite however it turned out to be a mistake. I made several phone calls to the service department, salesperson, management (GM) with not even a single phone call back. I have not taken the vehicle back personally because it is a 4 hour drive and have been asking for them to simply coordinate with a sister nearby dealer. I took it to a local nearby dealer however the labor would be an excessive cost just to inspect the vehicle. The salesperson tells me the service department will be calling however keep me waiting without any communication of what was really going on. After an extensive wait and not hearing anything on the status I email and leave messages with the front desk with not a single call back from service or the General Manager. Would you believe that the Service Manager Joshua Mills doesn't even have a voicemail setup at all. I guess customer service is not a top priority or any priority based on their dealer reviews. Service Department is unprofessional and simply incompetent with lack of any care or compassion. This is a simple resolution that likely would just be some labor and parts that I already paid for. I guess my only avenue to resolve will be small claims court, why should it even come to this for some basic and simple resolution. What does that tell you about the dealership, their leadership and their employees. Worst car buying experience ever. One bad experience and now people will hear my story and all about how AutoNation really feels about their customers. It's clear they just want your money and will tell you what you want to hear to get that dollar out of you. There are others that were involved in this experience that I didn't mention however the entire experience was horrible. The only positive experience came from the low man on the Totem Pole, our sales person!! Will never be back and will never spend another dollar with AutoNation or any of their affiliates for the rest of my life. This dealership is unprofessional and just cares about one thing. Taking your money and Moving cars! Very Sad! Would really like to speak to an Executive Level person at AutoNation Corp but highly doubt that will happen. More

Amatuers I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a I bought my Jeep last September, took it back two weeks later for a USB port that never worked. They kept it for three days, didn't provide me with a car, and when I went to pick the car up, the USB port still didn't work. They asked me to wait 10 minutes, and it worked after that, but it turns out they replaced my radio and killed my SiriusXM radio subscription in the process. Fast forward to yesterday. I called them for two hours, nobody answered the phone in the service department. I finally got through around 10:30am, and my service advisor, Eric said he would call me and let me know what was wrong with my Jeep. He didn't call me, and I spent about an hour on hold at the end of the day only to find out they hadn't worked on my Jeep at all. They were supposed to diagnose the issue today and get in touch with me, but not surprisingly, nobody has contacted me. More

Worst experience I went with my car still having warranty, they mischanged parts from my vehicule that my car didnt really needed at the time due to it being new. Afte I went with my car still having warranty, they mischanged parts from my vehicule that my car didnt really needed at the time due to it being new. After they found out that it was not those parts that they needed to change, they still charged me. The general managers name is reynaldo and the service manager name is harold. Be careful with them 2 thiefs. -Juan Nunez More

"STAY AWAY FROM THE SERVICE DEPARTMENT" I highly recommend everyone to stay away from this dealership. Worst customer service I’ve ever seen. The service department is the worst I have eve I highly recommend everyone to stay away from this dealership. Worst customer service I’ve ever seen. The service department is the worst I have ever experienced. April 2018, I took my Dodge Challenger, because my vehicle won’t start. I informed the service advisor that I had just purchased a new battery at the end of March 2018. The service technician stated that my battery was dead, because the vehicle was not started in ten days. I told the service technician that the alternator or starter is draining my battery. I told him that it is no way possible that a battery will die due to a vehicle not being started in 10 days. The service technician charged my battery and annotated on the service sheet that my battery was good. On 25 Jun 2018, I attempted to start my vehicle; but the vehicle won’t start. On 2 Jul 2018, I took my vehicle back to the AutoNation Chrysler Dodge Jeep Ram in Pembroke Pines, because it won’t start. The service technician connected my vehicle to a machine and the machine indicated that my vehicle needed a new battery. Josh, the service manager, and Daniel, service director told me that I had to purchase another battery before the service technician can run additional diagnostics on my vehicle. I’m really confused. Back in April 2018, I told the service manager, the service technician, and the service advisor that the starter or alternator is draining my battery. Why would I purchase another battery when the issue is not the battery or for the alternator or starter to drain the battery? There are some incompetence people that work at this facility. Stay away for this place. This is far the worst customer service I have experienced or seen. More

Service could be better. Made an appointment for service. 2 days later, my car still hasn't been diagnosed. It's a mission to contact anyone in that department. The fact that Made an appointment for service. 2 days later, my car still hasn't been diagnosed. It's a mission to contact anyone in that department. The fact that it took 2 1/2 days to get a diagnosis on the car is not acceptable. Parts need to be ordered that's another couple of days. Then, the time it takes to do the repair. However, on a positive note, after the 2nd day, I came in contact with another advisor, Melissa, who was very helpful and handled my problem immediately. More

SERVICE HORRIBLE EXPERIENCE A Jeep Owner for more than 2 decades, worth NOTHING! There is something that must be done immediately here ASAP. I took my car to have an oil leak che A Jeep Owner for more than 2 decades, worth NOTHING! There is something that must be done immediately here ASAP. I took my car to have an oil leak checked, after $650, a repair was done. I did not use my car for a week, and when I started using the airbag light comes up, and the oil leak. Take back to the dealer, they said they will check, Service Director provided a loaner. I called many many times, to find out what happened to my car, because NO ONE provided feedback, IT TOOK THEM 3 WEEKS TO "FIX" (I HOPE IS DONE) a part that cost $5.80, but since I have extended warranty I paid $150. BUT THE INTERESTING FACT IS THAT THEY DID NOT CALL ME WHEN "IT WAS READY" I CALLED THEM SO MANY TIMES THAT THE SERVICE REP TOLD ME TO GO PICK IT UP. I WAITED FOR 2 HOURS (APPROX) TO GET MY CAR, AS SOON AS I GET INTO MY CAR, GUESS WHAT??? THE AIRBAG LIGHT WAS STILL ON!!!! Director of Service, Michael, wasn't not please and provided assistance, (KUDOS TO HIM) told me to leave the car and gave me the loaner back. After 3.5 weeks of my car being in their possession, my car was delivered yesterday. TO MY SURPRISE, WHEN I DROVE AT NIGHT THE HEADLIGHTS DID NOT WORK PROPERLY, BUT THEY WERE BEFORE I TOOK MY CAR TO THIS PLACE. ON MY WAY THERE TODAY AGAIN... LET'S SEE HOW LONG ARE THEY WILL TAKE THIS TIME. I WILL APPRECIATE A CALL FROM THE HEAD OF CUSTOMER SERVICE OF THIS PLACE AS WELL AS BROWARD DIRECTOR OF SERVICE. More

WORSE SERVICE CENTER I have brought my DODGE JOURNEY to this service center numerous times, and the service is lousy. For years, my AC comes on by itself. And for years, I have brought my DODGE JOURNEY to this service center numerous times, and the service is lousy. For years, my AC comes on by itself. And for years, AutoNation cannot seem to find the cause. I took it to them on another occation because my check engine light was on. They kept the vehicle for 2 weeks, and the check engine light was on again the next day. No one returns phone calls. It's like pulling teeth in order to get information via a phone call. Will never bring my vehicle here again. More