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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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397 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
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August 03, 2021
My overall experience was terrific. After having a bad experience with another local dealership, I switched to AutoNation Dodge, Jeep, Ram in Pines. Beatriz Perez handled my warranty work on my truck eff experience with another local dealership, I switched to AutoNation Dodge, Jeep, Ram in Pines. Beatriz Perez handled my warranty work on my truck efficiently and professionally. Because of my positive experience, I will definitely be returning again for my next scheduled service. More
by sbcapone
Employees Worked With
Beatriz Perez
July 27, 2021
Shakira is by and large the best service agent around. If she leaves this dealership, I'm leaving too. She really cares about the customer, and she shows it. Always professional, but very personable. she leaves this dealership, I'm leaving too. She really cares about the customer, and she shows it. Always professional, but very personable. More
by Garybrown357
Employees Worked With
Shakira
July 26, 2021
A complete unmitigated horrible dealership. What a mistake to have bought a Dodge from here. The primary reason is the SERVICE DEPARTMENT. I have NEVER had a satisfying visit. As soon as you enter, th mistake to have bought a Dodge from here. The primary reason is the SERVICE DEPARTMENT. I have NEVER had a satisfying visit. As soon as you enter, there is no greeting, no acknowledge, and no idea what to do. No one will even look at you. Horrible experience EVERY TIME! More
by dodgeman
Employees Worked With
SERVICE DEPARTMENT
July 26, 2021
EXCELLENT ATTENTION TO DETAILS, PRICE VALUE, AUTO PARTS, SERVICE ON TIME , AND CUSTOMER SERVICE ALWAYS!! THANK TOU AUTO NATION!! KEEP DOING THE GOOD JOB GUYS!! SERVICE ON TIME , AND CUSTOMER SERVICE ALWAYS!! THANK TOU AUTO NATION!! KEEP DOING THE GOOD JOB GUYS!! More
by miriamrodrig6975
Employees Worked With
ALL STAFF
July 25, 2021
Matthew did great job servicing my car. He was detail in with everything I needed to about my coverage for my next appointment. He even with finding information for my cowl and the payment method. An amazin with everything I needed to about my coverage for my next appointment. He even with finding information for my cowl and the payment method. An amazing employee!!! More
by SH
Employees Worked With
Matthew luetjen
July 23, 2021
Service was terrible! I got there at 9:30am to have a tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the serv tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the service rep if it was done. No one seems to care about the customers. More
by Barbara.Priscak
Employees Worked With
Matthew, Sam in service
July 21, 2021
Im happy to say my experience at the dealership was actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable e actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable even corresponding with my "uconnect" agent over the phone to insure all parties were on the same page and the replacement process seamless. The interaction with Matt and another young lady, who greeted me immediately as I came through the door, definitely evoked a high level of confidence in me as it pertains to coming back and doing business with this dealer! More
by ablaw44
Employees Worked With
Matt Luetjen
July 15, 2021
Terrible customer service, Took a fleet vehicle 3 days ago, service writer estimated that vehicle will be ready on 2. never received a call back, called several times no answer, 3rd time got an operator t ago, service writer estimated that vehicle will be ready on 2. never received a call back, called several times no answer, 3rd time got an operator that sated that instead of calling I should had asked for the email address of the service writer to ask for updates. Finally spoke to Shakira at the end of the day, she stated that she just received the paper work from the mechanic and she was about to submit it to fleet for approval, and after approval they will need to order parts and that will put the repair to next week. as of today fleet never received a request for approval, i had call the dealer and Shakira is nowhere to be found, After an hour service department stated that they are trying to sort this problem out and that I the service department manager Vero Jones will call me shortly, this was over 4 hours ago and I have not received a call. the worst part is that they do not call you and if you call it takes almost an hour to speak to a person that is not even the person assigned to your service order. More
by DL
Employees Worked With
Shakira, Vero Johns
