AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

The wait is always extremely long. I was the 3rd car to arrive, at 7:03am. I did t get out for a little over 2 hours, approximately 9:15 for an oil change! That is truly unacceptable. In addition, trying t arrive, at 7:03am. I did t get out for a little over 2 hours, approximately 9:15 for an oil change! That is truly unacceptable. In addition, trying to reach a human being in the service department is impossible. More

So thankful for such a knowledgeable Service Team - They did an amazing Job fixing my Chrysler 300. Got my car back on the road again in record time! Thank you so much Daryl Jones and team! You Rock!!! did an amazing Job fixing my Chrysler 300. Got my car back on the road again in record time! Thank you so much Daryl Jones and team! You Rock!!! More

I've always had a great review of this dealership until recently dealing with the service department. recently dealing with the service department. More

Very disappointed with the service received, starting with the booking that first was set to Monday Nov. 6 and arriving there the store was closed. Then, I did not received a msg that the car was ready, with the booking that first was set to Monday Nov. 6 and arriving there the store was closed. Then, I did not received a msg that the car was ready, and no one answered the phone!!! Also the value of the service was too expensive. More

Terrible customer service, showed up on time for 11am appointment and stood there for 15 mins, nobody asked can I help you. No call after 5 hours! Tried to use the text app they suggested, no response!!! appointment and stood there for 15 mins, nobody asked can I help you. No call after 5 hours! Tried to use the text app they suggested, no response!!! Tried to call no answer not even operator. HORRIBLE CUSTOMER SERVICE!!!!! Do not recommend!!!!! More

I have a 2021 Charger Scatpack.The service was awsome I called to move my appointment to the afternoon and no issues. They were super nice and I had the car back in 1.5 hours. called to move my appointment to the afternoon and no issues. They were super nice and I had the car back in 1.5 hours. More

Loyal and regular customer of Pines.... Everybody there and I mean every single staff member there is top-of-the-line, knows their stuff inside, out top to bottom upside-down and more. and I mean every single staff member there is top-of-the-line, knows their stuff inside, out top to bottom upside-down and more. More

Beatrice listened to my requests which included a recurring issue with the battery, which has been replaced twice with only 20k miles on the car. She advised I would have to leave the car for a few h recurring issue with the battery, which has been replaced twice with only 20k miles on the car. She advised I would have to leave the car for a few hours which I wasn't prepared to do. So they did the requested oil change and tire rotation service. More

I was welcomed and treated with respect. Staff member took the time to answer all of my questions. I would definitely recommend working with Matt. took the time to answer all of my questions. I would definitely recommend working with Matt. More

The host was misleading with information, it was to ready on Friday, then Monday noon and later he make me went at 5:00pm to settle the account and make me wait until 8:30 pm to have the car ready. on Friday, then Monday noon and later he make me went at 5:00pm to settle the account and make me wait until 8:30 pm to have the car ready. More