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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
399 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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399 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
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March 31, 2022
I am totally dissatisfied with the quality of service I have received at the service department at Autonation CDJR in Pembroke Pines. I had my 2015 Ram eco diesel there for over a month in January due to have received at the service department at Autonation CDJR in Pembroke Pines. I had my 2015 Ram eco diesel there for over a month in January due to my battery getting drained. I had to purchase a brand new battery for $240 so that they could diagnose the problem. The diagnosis was that the rack and pinion shorted and was causing the battery to drain. Now here I am again with a drained battery and my truck back in the shop. I was told by the assistant service manager Mathew that it could take up to a week until they get to it to diagnose it. When I took it in January my extended warranty was still good, but now it expired since I went over the miles. To me it could be only 3 things wrong here. Either the battery is defective, the part they replaced is defective or it was misdiagnosed. It would be quite a coincidence that now there’s something else draining the battery. I have lost my patience with the situation. I am down to one vehicle again last time I had to miss work in order to take my wife to her cancer treatments and now I’m facing the same issue again. This is totally unacceptable that this is a reoccurring issue and that they cannot expedite the diagnosis. I will not recommend this service department to anyone. More
by prunaa
Employees Worked With
Matthew Luetjen, and Daryl Jones
March 30, 2022
I went to have a recall repair on my Jeep Grand Cherokee Laredo. At first agents were in doubt what should they do. Then Jesus (a persona at the counter) offered help and yes he did! My only observation is Laredo. At first agents were in doubt what should they do. Then Jesus (a persona at the counter) offered help and yes he did! My only observation is that the Jeep stayed a whole week and I had no info for days. More
by jalbertocedillo
Employees Worked With
JESUS
March 27, 2022
This was my first visit at the dealership and and hopefully the last, even though it's the closest. I own a Dodge and a Jeep and came in for regular maintenance: oil change, tire rotation and engine hopefully the last, even though it's the closest. I own a Dodge and a Jeep and came in for regular maintenance: oil change, tire rotation and engine filter change. Once I got my vehicle back, tires were not rotated. I have a rim rash and knew that immediately (was on the same axle and side). Even though they denied it, did get the rotation done after all. Service is extremely slow, I was there for over 2.5 hours. Two days later low windshield washer light came on and I payed for that too. Most dealerships run vehicles through the car wash, but not at this location. Good news, engine filter looks new, hopefully they changed the oil. All of this for $238.15!!! Not good for business to say the least. More
by mariuskupstas
Employees Worked With
Name on RO incorrect
March 24, 2022
It was very disorganized. I asked my service advisor to please have the brakes checked because it has been making a noise every time I brake. When I am checking out, the paper I asked my service advisor to please have the brakes checked because it has been making a noise every time I brake. When I am checking out, the paper that advices if the car is okay was not filled out. He went to the back and then the service advisor himself filled out that everything was green. The brakes obviously have something wrong and i will be taking the car somewhere else to get service. I was very disappointed because this dealership is not too far from my home. Also, when I arrived there was a line of cars and I got out and handed my keys to a worker. All other cars were moved forward except mine and mine was blocking traffic. The car could have easily been hit. More
by Yllan016
Employees Worked With
Mike
March 22, 2022
Tendrian que poner a una persona que te reciba al llegar con en carro y te explique cuál va a ser la espera. Tuve la suerte que me atendiera Beatriz para que sea más fácil la recepción de mi carro. con en carro y te explique cuál va a ser la espera. Tuve la suerte que me atendiera Beatriz para que sea más fácil la recepción de mi carro. More
by francisco nobile
Employees Worked With
Beatriz
