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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
399 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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399 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
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July 04, 2022
Dejé mi carro en el servicio porque tenía problemas con una puerta y la pantalla del tablero, tardaron 9 días en hacer el diagnóstico, todo ese tiempo estuve con un carro rentado que yo pagué. Después por una puerta y la pantalla del tablero, tardaron 9 días en hacer el diagnóstico, todo ese tiempo estuve con un carro rentado que yo pagué. Después por fin hicieron el diagnóstico y me dieron un carro rentado que traje por casi 10 días que era el tiempo en que me iban a tener mi carro listo. Cuando fui a recoger mi carro resulta que el problema de la puerta no lo habían arreglado, abrí la puerta y ya no la podía cerrar, cuando regreso a reclamar resulta que los mecánicos “arreglaron la puerta que si servía y no la que no servía. Ahora tengo que esperar 30 días más hasta que les llegue la pieza que se necesita para la puerta. Si tienen mucho trabajo porque no contratan más personal? Contraten personal calificado que si sepan lo que hacen. Tardaron mucho tiempo en entregar un carro que al final no arreglaron bien, hay muchas quejas de ustedes en las opiniones en google. Tienen que mejorar la calidad y trabajo. No contestan ningún teléfono. I left my car in the service because it had problems with a door and the dashboard screen, it took 9 days to make the diagnosis, all that time I was with a rented car that I paid for. Afterwards, they finally made the diagnosis and gave me a rented car that I brought for almost 10 days, which was the time when they were going to have my car ready. When I went to pick up my car it turned out that the problem with the door had not been fixed, I opened the door and could no longer close it, when I returned to claim it turned out that the mechanics “fixed the door that worked and not the one that did not work. Now I have to wait another 30 days for the part needed for the door to arrive. If they have a lot of work, why don't they hire more staff? Hire qualified personnel who know what they are doing. They took a long time to deliver a car that in the end they did not fix well, there are many complaints from you in the opinions on google. They have to improve the quality and work. They don't answer any phones. More
by FB
Employees Worked With
I don't know the names
July 01, 2022
Buena atención pero el departamento de servicio esta bastante descuidado, pienso que podrían mejorarlo un poco aparte no esta conectado el departamento de servicio con el de ventas ya que hay servicios bastante descuidado, pienso que podrían mejorarlo un poco aparte no esta conectado el departamento de servicio con el de ventas ya que hay servicios que me ofrecieron al momento de la compra que no han sido cumplidos, solo un servicio express y ya. Buen personal de atención al cliente More
by jlughers
Employees Worked With
servicio
July 01, 2022
My service guy was great! I came in for an air suspension system issue. He was very upfront with me & let me know that it’s been difficult to get some parts. He also let me kn I came in for an air suspension system issue. He was very upfront with me & let me know that it’s been difficult to get some parts. He also let me know the process the mechanic may need to go through to evaluate th air suspension system. Freddie even gave me his cell number so I could reach him! Thanks for the great service! More
by Meg.
Employees Worked With
Freddie & Matt
July 01, 2022
The experience was difficult and frustrating. The lack of communication by the entire staff, particularly throughout the various delays with parts was absolutely unprofessional and unacceptable. The lack of communication by the entire staff, particularly throughout the various delays with parts was absolutely unprofessional and unacceptable. My vehicle was there for over 4 months. Eventually I needed to physically visit the service center in order to speak with someone due to the unreturned calls and poor follow up. Fortunately Daryl was willing to sit with me and help me to resolve the issue. He personally ensured communication from that point forward and assisted with furthering the completion. Daryl was great! I absolutely could not recommend anyone here. More
by Okoro1914
Employees Worked With
Beatrice, Freddie, Daryl
June 29, 2022
Great service. Customer friendly. Very attentive. Good communication.Would recommend this dealer and their service department. Customer friendly. Very attentive. Good communication.Would recommend this dealer and their service department. More
by scrowbiz
Employees Worked With
Freddie
June 28, 2022
The WORST customer service! Sales staff indifferent. Service dept doesn’t answer any of the service numbers (they want customers to do everything online). Inaudible messages on Sales staff indifferent. Service dept doesn’t answer any of the service numbers (they want customers to do everything online). Inaudible messages on their answering service. Useless to try to complain to supervisors; nobody cares! More
by Van fan
Employees Worked With
No idea . Going elsewhere for maintenance on my Pacifica. Can’t even make an appointment with service dept because nobody answers their phones
June 28, 2022
the worst service was for an oil change at 8 am and they told me that it would be ready at 12 pm it was 2 in the afternoon I had not received a call about the car so I sent a message and they never answered told me that it would be ready at 12 pm it was 2 in the afternoon I had not received a call about the car so I sent a message and they never answered it so I called at 4 pm and they said that they were working until now, no Davian, what time would I be there, so I went at 4:30 pm and the rude man said that he was coming for lunch (when he has 2 hours off, he never answered) The worst thing was that he informed me that it wasn't ready yet, that I had to wait another hour because they had only changed the oil but not the rocking, so I removed the car without doing the rocking. I don't understand how long it takes to change the oil!! and this is not the first time it has happened to me, I never recommend going with you!! It is always the same and the worst is the bad treatment of the employees. More
by Lilian Morales
Employees Worked With
Matthew lute Jen
