AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Leasing this vehicle was a great experience. However, I had an awful experience getting my oil change service that was included in my lease. I was given an appointment on July 4th and when I sho However, I had an awful experience getting my oil change service that was included in my lease. I was given an appointment on July 4th and when I showed up, you were closed. If you were closed, why did you book the appointment. Then I booked another appointment the following day at 4pm. When I called to confirm, they said they don’t do oil changes after 3pm. Once again, why would you book the appointment then? It even had in the description as oil change on the appointment. When they told me this over the phone they said I could just come in and it would take about an hour. When I got there, I received horrible customer service from a service advisor with a beard which I believe his name was John T. He told me an appointment means nothing other than speaking with an advisor and it was going to take at least 3 and a half hours. I had to speak to a manager from the sale’s department who I spoke to the day prior when they were closed to get him to help me. It still took an hour and 45 minutes and they didn’t notify me the vehicle was ready. I was waited in the cafeteria and noticed it was done and asked if I could get my car. They said yeah and then realized they lost my keys. After 20 minutes, they realized the mechanic still had it in his pocket. It was an awful experience and I hope you don’t treat any customer like this again. More

We did have a really good experience at Autonacion pembroke pine. Juan Pablo Martinez , he did a amazing job very talent, very knowlegfull. pembroke pine. Juan Pablo Martinez , he did a amazing job very talent, very knowlegfull. More

My truck was dropped off to the dealership by. A Toe truck and within an hour Jesus call me to find out what was the problem . He explained to me the process which I understood and he would commu A Toe truck and within an hour Jesus call me to find out what was the problem . He explained to me the process which I understood and he would communicate with me via text to follow up with what they found wrong with my vehicle. The following morning he told me the problem they found and the evening I was told the truck was ready . When I went to pick up the truck the customer service was very good which I did not expect because I was dirty coming from work and most times people look down on you when u are not looking like that white collar person. Jesus dealt with me like just another customer which I appreciated. Thanks for the good service and keep it up . I will recommend this dealership to all my friends More

El servicio fue excelente no tuve que esperar mucho tiempo, además ofrecen un delicioso cafe tiempo, además ofrecen un delicioso cafe More

Came here for the first and last time. Disorganized. Made an appointment for an oil change, and tire rotation. Upon arrival, I was told that appointments are to speak with an advisor and a Disorganized. Made an appointment for an oil change, and tire rotation. Upon arrival, I was told that appointments are to speak with an advisor and are not for the time of service. What does that mean exactly? Well, an appointment doesn't guarantee any time slot for service and is obsolete. They told me specifically to not make a future appointment and to show up whenever I want. 2 hours later they finished the job and parked my truck. after waiting 30 minutes I asked if my truck was done and they checked and said yes. During my 3 hours, yes 3 hours for an oil change and tire rotation, I witness 6 different disgruntled customers. One had her air pods stolen from her center console (why they went in her center console is unknown) and her "find my phone app" showed they were somewhere in the shop. They would not allow her to check and told her simply, that we are not responsible for stolen items. Dishonest service, and unorganized. More

For me it's very convenience because they're close to my house and they're very professional and self efficient house and they're very professional and self efficient More

Took my Cherokee to this dealership for a sunroof leak. When I pulled in the electric parking brake froze. They had the car 3 weeks. Fixed the leak without calling to let me know the price. Said they w When I pulled in the electric parking brake froze. They had the car 3 weeks. Fixed the leak without calling to let me know the price. Said they were waiting on a part for the parking brake. When they called to say the car was ready (after 3 weeks) they said they could not find anything wrong with the parking brake. Why did they order a part? I left the dealership and the indicator light went on to service the parking brake. I took my car to my mechanic and they immediately found the problem with the parking brake and repaired it. And good luck calling to speak to someone. On hold forever or you get a voice mailbox. More

I went for maintenance and repair. I was told that my extended warranty could not be used to cover the repair. Unfortunately I had already paid full price before finding out that my e I was told that my extended warranty could not be used to cover the repair. Unfortunately I had already paid full price before finding out that my extended warranty would have covered the cost. Don't make the same mistake I did, always call and check with your extended warranty. Then I got my car back with issues. They damaged my car and made it look it was me. What a mess! I am still working on getting the damages repaired. Be alert and careful with these people. Take pictures if you have to. More

Great service and very helpful and professional staff. Xxxxxxxxxxcx ccvvvcccc ccc cc dfg cd ccd Xxxxxxxxxxcx ccvvvcccc ccc cc dfg cd ccd More

Thank you to Juan for being an amazing service advisor. He was able to resolve my concerns as quickly as possible with the rest of the team, and get me back on the road in no time. Also the complimentary p He was able to resolve my concerns as quickly as possible with the rest of the team, and get me back on the road in no time. Also the complimentary pickup and drop-off is a huge benefit when working with Auto-Nation Pembroke Pines. More