AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Service was excellent. Kristen the service advisor was very attentive, helpful and detailed. Best service department I’ve been to. Kristen the service advisor was very attentive, helpful and detailed. Best service department I’ve been to. More

My advisor Jesus Martinez was terrific. Very knowledgeable and friendly. If you go please recommend him to be your service advisor Very knowledgeable and friendly. If you go please recommend him to be your service advisor More

Simple oil/filter change on a Saturday. It’s a first-come-first-served system that worked pretty good. They open at 7am and immediately started taking vehicles and helping customers. Locati It’s a first-come-first-served system that worked pretty good. They open at 7am and immediately started taking vehicles and helping customers. Location has a small waiting area with snacks and drinks for those who wait for their cars. Pretty simple, pretty effective. More

I took a chance and glad I did! About 3 years ago I brought my Grand Cherokee in to this AutoNation in Pembroke Pines for an oil change. My first impression was horrifying to About 3 years ago I brought my Grand Cherokee in to this AutoNation in Pembroke Pines for an oil change. My first impression was horrifying to say the least as it was the most customer unfriendly and chaotic dealer experience ever.. I actually just left and found another dealer. However last month in July 22 my Grand Cherokee had a major malfunction and I was able to drive it home but did not want to drive to the dealership I usually went to in Ft.Lauderdale.. So I went to read the reviews on AutoNation Jeep in Pembroke Pines, as with most reviews they were complaints about service not being performed timely, etc. But what stuck out to me was several favorable comments about one of their service writers Matt Luefjen. Brining my Jeep in I met Matt, and immediately felt comfortable with him. He was straightforward, honest as to anticipated time frames and assured me he would follow with me to give status updates. He kept his promise of following up, and actually was a week ahead of schedule to diagnose the issue. He truly is a class act. I cannot end this review however with only mentioning Matt, there was also the mechanic, his name was Pierre. The guy is truly on top of his game and a professional if there ever was one. He took the time to explain why the car was acting that way and what repairs were necessary. So yeah, my view of the dealership has clearly changed and hope that Matt and Pierre are a true indication of the level and quality of service offered by AutoNation Chrysler Dodge Jeep RAM Pembroke Pines More

You have real professional, knowledgeable, courteous, hardworking servicemen in your service shop. Very polite with you the updates, and patience with answering all my questions. hardworking servicemen in your service shop. Very polite with you the updates, and patience with answering all my questions. More

Excelente service , mr Juan Martinez service advisor takes care of customers , goes over all kind of details, keeps you updated about the process excellent service !! takes care of customers , goes over all kind of details, keeps you updated about the process excellent service !! More

They were courteous, helpful, explained everything clearly and explained what the next steps were for my recall. clearly and explained what the next steps were for my recall. More

Bad service Customer service sucks Not going back Overcharged prices Wait time to long Bad business Overcharged prices Wait time to long Bad business More

Matt is the best service advisor. Won't leave you hanging. No matter how busy he is he will always find time to accommodate you. Won't leave you hanging. No matter how busy he is he will always find time to accommodate you. More

I've visited AutoNation Pembroke Pines on several occasions for recall service and unscheduled maintenance. The most recent visit involved a potentially expensive transmission problem, but was resolv occasions for recall service and unscheduled maintenance. The most recent visit involved a potentially expensive transmission problem, but was resolved with a firmware update that turned out to be $100 less than the initial estimate, and was completed in a day rather than the 3-5 day turnaround that was expected. Great service department at AutoNation, there's nobody else I'd trust with my Ram in S. Florida! More