AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

I went to Auto Nation Jeep RAM Pembroke Pines because I believed my alternator was having problems on Friday the 26th. The Service staff did not handle the situation properly and charged me almost $200 for believed my alternator was having problems on Friday the 26th. The Service staff did not handle the situation properly and charged me almost $200 for a battery test... I spoke with Frank, the GM, he was able to resolve the situation and treated me with respect. Thanks Frank! More

Do not go here to to this dealer if you have a problem and need something fixed. I took my truck in they said I needed to leave it there for three days to get a diagnostic. Then three days later they call and need something fixed. I took my truck in they said I needed to leave it there for three days to get a diagnostic. Then three days later they called me and told me it was the battery of the truck so I said to go ahead and exchange the battery, they took three days to say it was the battery (wow). I picked up my truck on Saturday that night the battery came on again. I called on Monday and they said they didn’t know why the light was on. Worst service ever. They wanted for me to bring the truck again. I decided to take it to another mechanic and they said it was the alternator. They changed the alternator and problem solved. Which does say a lot that the mechanics at the dealer don’t know what they are doing or they didn’t want to to do and rather say it’s the battery to get the truck out. Unbelievable! More

Made online appointment but they did not care, still had to wait in line together with all the walk-ins. Did not honor the pricing as selected from their own online service appointment. Excuse was given tha to wait in line together with all the walk-ins. Did not honor the pricing as selected from their own online service appointment. Excuse was given that pricing online (on their own website!) is incorrect. When I got the car back it was not cleaned, no paper on the floor or plastic on the seat and there was food on the floor from someone having eaten in the car and split their food. Will never go back again. More

Very professional and sincere outstanding and very much on point and very thorough with his explanation on point and very thorough with his explanation More

Outstanding customer service! Thank you Ryan! Excellent communication! Have been using Autonation Pines for years. Thank you Ryan! Excellent communication! Have been using Autonation Pines for years. More

great sales team horrible/non existent AFTER sale service shocking they treat customers that actually bought the vehicle from them so badly service shocking they treat customers that actually bought the vehicle from them so badly More

A very nice place to take your vehicle very clean and service personnel professional unfortunately getting thru to the service department has been very difficult on MANY occasions over many different day service personnel professional unfortunately getting thru to the service department has been very difficult on MANY occasions over many different days and i got my vehicle back a week later no charge More

Matt was very helpful throughout the entire process, along with the rest of the staff. They are all great. along with the rest of the staff. They are all great. More

The service advisor said that a few people are sick. I have to wait 3 days for my car to be serviced I have to wait 3 days for my car to be serviced More

CLEAN FRIENDLY WAS ABLE TO TALK TO SERVICE ADVISER ABOUT MY CAR AND SERVICE PRICE MY CAR AND SERVICE PRICE More