AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

The Start/Stop on my 2020 Compass stopped working, citing “not ready, battery charging”. I called Autonation Jeep (Pembroke Pines) to request an appointment to bring the car in about a week prior to the agre “not ready, battery charging”. I called Autonation Jeep (Pembroke Pines) to request an appointment to bring the car in about a week prior to the agreed upon date and time. I explained the problem to the service agent on the phone, and discussed that it was likely the auxiliary battery (since this is a common problem with the model). I also explained that I’m a single parent/ 1 car household, and that I’d be waiting for the car and taking off work. I specifically asked if this would be a problem, based on the likely nature of the job that needed to be done (checking the battery power and a potential change of battery). I was told if I came in on September 12, they could get me “in and out”. I arrived at 0800 on the appointment day, and waited in line for 20 minutes, just to write my name down amongst all the walk-ins. When it was finally my turn, I told my assigned service rep that I had an appointment and rehashed what the problem is with the car. I was then told to have a seat… 4 hours went by. I went to see if I could get a glimpse of my car’s state in the garage, and realized it was still in the lot. The assigned service agent was annoyed when I approached him. He told me that the appointment I made was only to “speak with a service member”, not have the service completed… Never in my 40+ years of life have I heard something so utterly ridiculous. I reiterated the appointment I made with his co-worker and what I was promised by him, as well as the fact that I needed to pick kids up in a matter of hours. I was then told that this service could take 3-4 days, and there was no loaner system (with few exceptions). 3-4 days.., for a battery. Upon asking a different service rep if this was common “service”, and explaining my situation, she agreed that a battery should be able to be switched out rather quickly. (This really annoyed the 1st guy). When the car ultimately made it into the garage, the “test” took another several hours, adding to the absurdity. Low and behold, the Auxiliary Battery bombed the test, and they determined I needed a new one.. this was around hour 6. It was nearly another 2 hours to actually change it. And, after all of that… the START/ STOP STILL DOES NOT WORK! There are no words to describe the ineptitude of everything from the call takers, the red shirts, and the laziness that goes on in the garage. To add to the lousiest service in history, the conditions of the waiting area are dirty and HOT, the bathroom was filthy, they ran out of WATER, and the television which featured infomercials and cheesy game shows was so loud it was maddening. Absolutely horrible experience, and the car still isn’t fixed. I swear, they don’t want people to bring in their under warrantee vehicles. The deplorable service is a great way to steer folks away for good. More

El dealer es muy bueno ponen mucha atención en el trabajo y esfuerzo para la solución del mismo y esfuerzo para la solución del mismo More

Was my 2nd time there and 2 bad experience first with a tire, I have to return 5 times just to install the correct tire. And the 2nd time oil change and the filter wasn’t installed properly. tire, I have to return 5 times just to install the correct tire. And the 2nd time oil change and the filter wasn’t installed properly. More

Friedly staff, professional and kept me informed of process step by step. Service has improved since previous visit. process step by step. Service has improved since previous visit. More

The person that serve me and take good care of my car was an A+ an A+ More

Service department lacks the ability to communicate with its customers. There is little priority to keep customers satisfied. its customers. There is little priority to keep customers satisfied. More

Excellent customer service, the staff was pleasant and very knowledgeable. I will return to this site. very knowledgeable. I will return to this site. More

Great service, Mathew, Juan and crew where in point with the battery issues. The rental and taking me over to yhe rental place was a good expirience the battery issues. The rental and taking me over to yhe rental place was a good expirience More

Tried to sell Additional maintenance very aggressively. Recommended maintenance workout even looking at car first. Over charged for simple procedure (fluid change). My home Chrysler dealership does not tre Recommended maintenance workout even looking at car first. Over charged for simple procedure (fluid change). My home Chrysler dealership does not treat me this way, would not recommend this one. More

Congratulation right now, because the costumers services change 100 % positive best before my visit this dealership . Mr. Juan excelente atención and great services. My congratulation Mr. See you next time. change 100 % positive best before my visit this dealership . Mr. Juan excelente atención and great services. My congratulation Mr. See you next time. More