AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Almost impossible to get in touch with anyone from service department by phone. I tried calling to check on status of vehicle. It took over 30 minutes before I finally got someone from appointments service department by phone. I tried calling to check on status of vehicle. It took over 30 minutes before I finally got someone from appointments to answer. I was put on hold for over 20 minutes, had to hang-up and call back. More

Thank you Pierre, Matt, Kristen and Jesus for helping me out the other day. My vehicle is working great. The people above made sure that my car was fixed to my satisfaction and I appreciate that. It’s like out the other day. My vehicle is working great. The people above made sure that my car was fixed to my satisfaction and I appreciate that. It’s like a family and they take good care of me More

The service department gave me outstanding customer service. What impressed me was when the manager went into full action and call everybody to the front. Service advisor gave me outstanding service an service. What impressed me was when the manager went into full action and call everybody to the front. Service advisor gave me outstanding service and made me walk away with a smile. More

personalized attention speed of work quality of work friendly staff high quality facilities, efficient customer transport. friendly staff high quality facilities, efficient customer transport. More

This is the worst dealership I’ve ever had to deal with. Took my work truck for over heating, it took a week to get it diagnosed for a hose? After 3 weeks they claimed they ordered the wrong hose. After 6 w Took my work truck for over heating, it took a week to get it diagnosed for a hose? After 3 weeks they claimed they ordered the wrong hose. After 6 weeks without getting an answer I stopped by, the truck was ready no one contacted me. The service rep did not work there anymore. The service manager said they were too busy for follow ups. I hope the dealership manager contact me. Avoid this place at all cost. I can’t due to it’s a fleet truck. This was from my last time there. Previous they forgot to replace wipers left on windshield did not replace the tag bulb claiming they did not have in stock excuse was that mechanic was a new mechanic. Please someone contact me. Thanks More

Service Team is never properly staffed and there is always a significant wait to get checked in and to drop your car for service or Oil Change. The service of getting ride to yo months ur office is hit always a significant wait to get checked in and to drop your car for service or Oil Change. The service of getting ride to yo months ur office is hit or miss and it's really a flip of the coin. When I dropped my vehicle off for service they said their driver wasn't working that day and they would take me to my office once the got everyone checked in. I ordered an uber and went to work. The team is friendly just not properly staffed. The same oil change went up $100 in price in six months time all in Labor charges. I have a luxury vehicle and they simply are not set up to properly manage people who drive expensive vehicles to the standards they are used to. BMW and Cadillac have loaner vehicles ready for us when those cars need service. Suggest RAM builds a team to deal with $100k plus vehicle clients to better meet their expectations. More

The senior sales rep did an amazing job to have my car repair at a reasonable time. Autonation needs to have more parts on standby as well as more workers. repair at a reasonable time. Autonation needs to have more parts on standby as well as more workers. More

I took my Grand Cherokee back to Jeep only to find out they installed a defective part during my previous service. After 3 days I get the truck back to grass stuck on the truck from when the dealership ha they installed a defective part during my previous service. After 3 days I get the truck back to grass stuck on the truck from when the dealership had the grass cut. The grass left brown stains on my paint, created rust and marks under the paint. More

The people make the difference. Daryl and Shakira make a great team.People make the difference! Daryl and Shakira are just that. They are always friendly and care about the custo Daryl and Shakira make a great team.People make the difference! Daryl and Shakira are just that. They are always friendly and care about the customers. More

The dealer made an appointment date, I booked the car in as requested. To my suprize one week later with no contact from the dealer I went in person to find out whats up. Only to be told by advisor that th as requested. To my suprize one week later with no contact from the dealer I went in person to find out whats up. Only to be told by advisor that the machanic assigned to my car is on vacation and will not return until Tuesday that would be 9 days later. All this time I am renting a vehicle. The Technician diagnoce the car and said the noise I am hearing, could be rectified if I change the rngin mount, and the Transmission mount. I said proceed. After another 2 weeks the car was ready. I test drove the car and the noise was still there. I test drove the car with the Tech he then said the noise is coming from the Struts. I took the car out the shop for the weekend to return it the Monday for them to oeder the struts for replacement only to find out on the friday 4 days later they ordered the wrong part, so its now reordered for next week. I took the car out for the weekend hoping to return the car next week when the right part is delivered. Stay tuned. More