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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Pembroke Pines, FL

3.8
397 Reviews

397 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

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February 14, 2023

Worst experience EVER. I brought my car for a burst hose, and I got my car a month later. Also, they lost my car. How can you lose a vehicle which got tow? I had to go to th More

by corent68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
he knows who he is
Feb 18, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines take our reviews very seriously. If you'd like, please contact our General Manager at (954) 446-8775. We'd appreciate the chance to make your experience a positive one.

February 14, 2023

Thank you Matt, Job well done. ... Excellent customer service. thank you to Wash my wife Pacifica...lol... More

by Rtorre001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Luetjen
Feb 18, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 08, 2023

This was my first visit to service my car and I received excelente customer service More

by Martha Lissabet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Feb 08, 2023 -

Martha Lissabet responded

I love to stay there,they are friendly and have excellent customer service

February 02, 2023

Service is Paramount here, always focused on what you need and to what’s best for you/vehicle More

by editoalvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Feb 06, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 17, 2023

Horrible customer service. The hold times is one thing but the fact that they never get back to you is another. It seems as if they are lost when you are inquiring about the st More

by avilla22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo, Beatrice
Jan 23, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 446-8775 to discuss what we can do to help.

January 16, 2023

Excellent vehicle maintenance! They do the work requested, timely, and within our budget. The service advisors are all very cordial and helpful, especially Jesus Martinez and Mat More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Martinez, Mat Luetjen
Jan 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 13, 2023

Great experience! !!! Daryl Jones costumer service a 10 plus! Big improvement in this department. keep working to make a difference. More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Jones
Jan 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hello, We are pleased to hear you had such a positive experience with us, Gabby! If you ever need help, just give us a call. Happy motoring!

January 11, 2023

It is the best option for service that you can get they are really nice people. More

by migue94.glez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 13, 2023 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 27, 2022

Worst Dealership ever. Took forever to fix my car. I was so pissed off they were taking such a long time. I went and bought a new car. More

by Josephtaylor1968
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis
Dec 28, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 446-8775. We hope to hear from you.

Dec 28, 2022 -

Josephtaylor1968 responded

The reason I left a bad review. Is not to get the service writer Travis in trouble. It’s not his fault. The problem is, is the organization of the service department. Also, it’s not the mechanics fault either. You can’t take on more cars than you can to do.

December 27, 2022

Horrible experience, left without having service completed. Arrived early to my appointment, was asked if I was waiting for vehicle or leaving. Confirmed I was waiting and was told it would be an ho More

by Jalfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl and Jesus
Dec 28, 2022 -

AutoNation Chrysler Dodge Jeep Ram Pembroke Pines responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 446-8775 to discuss what we can do to help.

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