AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center

Received a safety recall notice in the mail, made an online appt for early Saturday morning. Arrived, waited about 15 mins until Service Advisor called my name, advisor said they couldn't do the recall online appt for early Saturday morning. Arrived, waited about 15 mins until Service Advisor called my name, advisor said they couldn't do the recall work until later in the day until when the technician comes in later. He didn't want me to wait so he said I should reschedule, walked me to the counter to discuss with the front desk to reschedule, was advised that I should reschedule on a weekday M-F but 10am or after. Even though the recall letter said 1hr repair, advisor said it will take at least 2 hours. Got the reschedule confirmation, had wrong day & time and incorrect info listed. I was able to manually edit it when I got home. Came back again the following week on the rescheduled appointment, different advisor said I will need to drop my vehicle off possibly overnight but couldn't get me a timeline. Couldn't address why I had an appointment, just said cars are lined up to get into the service bay and the techs will get to my vehicle when they can. Advised it will most likely be overnight, couldn't give me additional details if it goes longer or what time timeline would be if it is not done today or tomorrow. Advisor said he will push to get it done today. Was able to set me up with a rental car, said I should get a text from him later, said it could take him hours or the next day for him to respond if I text back because he is very busy. Got ride to Enterprise to get my rental and I went home. 6 hours later I text, said my vehicle has not been seen, will most likely be overnight. Could not give me a timeline for the next day said since it will go into a weekend, I should've booked the appointment in the middle of the week, I advised the first service advisor never advised that and he was the one to help me reschedule. Advisor could not give me specifics on rental for extending it another day or not, said they could not extend more than another day, I advised he is in control of the rental time as he is the service advisor on how long the repair will take, but at same time could not give me a timeframe. Over 24 hours later from my appointment my vehicle is completed. Glad the repairs got completed but it is a frustrating process. Not sure what the point of an appointment is, on the appointment confirmation, it shows what kind of service I am coming in for so they clearly know what it is. Good luck here! More

Excellent customer service and no waiting time. My service advisor was great, thank you Beatriz. My service advisor was great, thank you Beatriz. More

My service advisor was great, but the length of time to get my truck back was not. get my truck back was not. More

Worst experience EVER. I brought my car for a burst hose, and I got my car a month later. Also, they lost my car. How can you lose a vehicle which got tow? I had to go to th I brought my car for a burst hose, and I got my car a month later. Also, they lost my car. How can you lose a vehicle which got tow? I had to go to the dealer and find my car. My car was never put in the system which it cause to lose a few days. When i got my vehicle back, they had broken a one of my hub cab for the tires. I am never going back to this dealer. More

Thank you Matt, Job well done. ... Excellent customer service. thank you to Wash my wife Pacifica...lol... ... Excellent customer service. thank you to Wash my wife Pacifica...lol... More

This was my first visit to service my car and I received excelente customer service excelente customer service More

Service is Paramount here, always focused on what you need and to what’s best for you/vehicle need and to what’s best for you/vehicle More

Horrible customer service. The hold times is one thing but the fact that they never get back to you is another. It seems as if they are lost when you are inquiring about the st The hold times is one thing but the fact that they never get back to you is another. It seems as if they are lost when you are inquiring about the status of your vehicle. More

Excellent vehicle maintenance! They do the work requested, timely, and within our budget. The service advisors are all very cordial and helpful, especially Jesus Martinez and Mat They do the work requested, timely, and within our budget. The service advisors are all very cordial and helpful, especially Jesus Martinez and Mat Luetjen. Kudos to AutoNation! More

Great experience! !!! Daryl Jones costumer service a 10 plus! Big improvement in this department. keep working to make a difference. !!! Daryl Jones costumer service a 10 plus! Big improvement in this department. keep working to make a difference. More