AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Pembroke Pines, FL
399 Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines - Service Center
Had to contact the service department because lack of contact by service advisor. Was put on hold and passed around the phone system, with no luck contacting the service department. A few hours later I w contact by service advisor. Was put on hold and passed around the phone system, with no luck contacting the service department. A few hours later I was able to speak to a human after waiting on a longer than usual hold, only to be told they needed to keep my vehicle 3 to 4 more days for a software update. This isn't a customer focused service department. More
Do your self a favor and stay away from this dealership if you don't want to deal with incompetence beyond comprehension. The van had two recalls, and repairs. After one week we were told some repairs were if you don't want to deal with incompetence beyond comprehension. The van had two recalls, and repairs. After one week we were told some repairs were done, one recall was done and we had to go to a different dealership to service the second recall since they were ill equipped. 3 weeks later and multiple back and forth with an extended warranty company where no details are being submitted about what work was done, multiple phone calls to service managers and advisors who failed to call back or answer any messages, I now spoke with the service director after probably 9 different calls where no one called me back and he's stating that no work was done. NOTHING. I'm now getting it in writing to my email so I can walk away from this place. Chrysler should shut this place down or revamp the staff. I love my minivan but it's not worth dealing with all of this. More