AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

worst dealrship - beware brand new car has broke down 2 in 1.5 months. i have called 10 times for 5 days and left messages and no one has ever called me back. if you need a ne brand new car has broke down 2 in 1.5 months. i have called 10 times for 5 days and left messages and no one has ever called me back. if you need a new car don't get it here. More

Bad Customer Service, Manager Rude! Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales assoc Just visited this dealership to return a Chrysler Van that was leased from another dealership as my lease is ending. Was greeted by a nice sales associate who told me he could assist with the return. I also called the dealership yesterday to verify that my van could be returned there and verified that I did not need an appointment. He took my car and a bunch of information and we sat in his office for over 20 minutes. Then, a very unfriendly manager named Frank, returned to tell us that he was unable to accept the car because the didn't have room for it. I explained that I had called earlier and was told it was ok and he didn't budge and said it needed to be returned elsewhere. Upon arriving at another dealership 30 minutes later, they told us that this kind of practice was totally unacceptable. Think twice before using this dealership as they were clearly unwilling to help us knowing there wasn't anything in it for them! BAD BUSINESS PRACTICE!!!!! More

Rough start; pleasant ending It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sa It took me 2 weeks to set up a service appointment at AutoNation Jeep; 2 weeks prior to February 15 I called the service advisor recommended by our sales person at the time we took possession of our NEW Jeep Grand Cherokee. We explained our concern about our vehicle Transmission; and were told that his Technician was attending a Seminar that week and that they following week this person was going to be catching up to make the appointment for February 15. I called the appointment desk and set my appointment for 8:30AM; upon my arrival I met with Gino (my advisor) and was told; not sure if we can take your car, as we about 24 cars in for transmission. I reminded Gino that I had waited for 2 weeks and that at least I wanted to have my vehicle diagnosed; finally he spoke to the Service Manager and told me that he was going to accept my vehicle. So I asked; how long will it take for you to diagnose my vehicle; “probably late this afternoon”. I told Gino that I work for a living and that I wouldn’t mind to wait 2 or 3 hours as I had my laptop with me and could work while I waited; anyhow, I had to go and discuss the issue with Bill the Service Manager. Finally I was offered a rental car. I tried calling/texting/e-mail both Gino and/or Bill that Monday afternoon to understand the status of my vehicle; and what a disappointing experience; none responded my e-mail or text. I was not able to leave a message because both mailboxes were full. The next morning it was time to contact Autonations Executive office – Kimberly listened to my concerns; apologized and call me back and told me that the GM from Autonations Jeep was going to call me. Within the hour I received a call from Mr. Cill who told me that he was stepping in and between Mr. Cil and Mr. Amaro my car was diagnosed on Tuesday; only needed updates and they were done and I picked up my car on Wednesday morning. My rough start had a pleasant ending and I will go back to this dealer for service and hopefully next time things will be under control. More

Positive Experience GM Tommy Alonso made the buying process seamless, from start to finish. He is kind, helpful, and sensitive to the needs and desires of the buyer. He d GM Tommy Alonso made the buying process seamless, from start to finish. He is kind, helpful, and sensitive to the needs and desires of the buyer. He does not try to push his own agenda but rather he seeks to clarify the inclinations of the customer and find a perfect balance of all desired specs. The entire team made buying a car a simple and positive experience. The team was very professional and proactive at all times and we for the deal we expected without having to go through a long tedious negotiation process. More

perfect experience Amazing, i would honestly recommend automation dodge jeep, karen was great,she introduced us to Gsm orlan very nice person. Then when we sign Frank ca Amazing, i would honestly recommend automation dodge jeep, karen was great,she introduced us to Gsm orlan very nice person. Then when we sign Frank came out with Karen and thanks us. Made us feel great. We got a great deal and found great people to work with in the future. Wellington did a great job in finance had us in and out 1hr. Thanks again to all. Love my Cherokee More

Service department is terrible I took my jeep in for and an oil change and tire rotation, and one week later at 9500 miles, i have a check engine light. I make an appointment for 5 I took my jeep in for and an oil change and tire rotation, and one week later at 9500 miles, i have a check engine light. I make an appointment for 5:00pm, and when i get there, nobody greets me, or provides any guidance. I walk up to someone and they give me a hard time asking me who i am meeting with, after i tell him the persons name, they don't go get the service adviser, they just point me in a general direction. Fine, no biggy, i walk to an empty office and wait outside for the service adviser. When he finally arrives, he tells me the techs are gone and i should drop the vehicle off tomorrow morning. Well what's the point of even offering appointments at 5? To top it off, chrysler does not offer loaner vehicles for warranty service. I will never go to autonation again, nor will i purchase another chrysler make. Also, if it matters to you, the service waiting area is small, cramped, stinky and dirty. There was a cup of spilled coffee on the side table in the waiting room, nobody cleaned it up. Just over all terrible experience. More

Finally had a great experience looking for a new car. My wife and I wanted to buy or lease a new car. We currently have a 2006 Jeep Liberty and although we have had no problems with this car, we wanted to My wife and I wanted to buy or lease a new car. We currently have a 2006 Jeep Liberty and although we have had no problems with this car, we wanted to find a car that would offer a smoother ride due to previous back injuries that I had. So we decided we would go a Jeep dealership first as a courtesy or loyalty even though my eye was set on a Toyota Roadrunner. We went to Auto nation in Pembroke Pines, FL. We were greeted by Mitchell Gross. I was expecting the usual pressure sales pitch which has happened to us in the past. To my surprise he asked me what made me come to Auto Nation and after I explained about my back his main concern was to try any and all cars to see what was the most comfortable for me before we would even talk price , style, color etc... We took several cars out and went over the speed bumps. It was hot out that day. He placed us in a car and while running the air conditioner he ran back and forth getting keys for me to test other cars. He was down to earth, not pushy but concerned for my well being. I told him he was the first dealership we visited and I wanted to visit Toyota to compare cars and pricing. I was shocked when he said he understood and would be here if I needed anything else. I was expecting the pressure that I encountered with previous car searching. As we talked more and more and exchanged stories of family and new York he grew on us and the end result of this very long story is, we got a 2015 Jeep Cherokee Sport. Thank you Mitch for the great experience. More

great first car buying experience My first time buying a car at a dealership and I was extremely pleased with the Purchase. Matthew Vinson was a spectacular salesman with great product My first time buying a car at a dealership and I was extremely pleased with the Purchase. Matthew Vinson was a spectacular salesman with great product knowledge. I Definitely recommend this place to everyone More

Great Car - OK Service I met Matthew and after heavy contemplating, being that I was only there for an inquiry; I ended up purchasing the 2014 Dodge Charger at a great price I met Matthew and after heavy contemplating, being that I was only there for an inquiry; I ended up purchasing the 2014 Dodge Charger at a great price/deal. Matthew was very friendly. Although, I rated my overall experience and Matthew's customer service as ok because I think he was overwhelmed with getting even more sales, his attention was swayed. He didn't follow-up, but he did give me his direct line and I was able to contact him directly in order to complete my deal (i.e., window tints). I had to contact his manager Tommy only once and my needs were met eventually. Both gentlemen were pleasant and knowledgeable. I am now completely happy and I would still recommend this establishment to whom ever I meet since they had also taken care of the maintenance on the Dodge Charger that I traded in as well. More

The best car buying experience EVER Our day started out by visiting two other dealerships in the area. We did walk out of those two and headed for Autonation. We were greeted by their Our day started out by visiting two other dealerships in the area. We did walk out of those two and headed for Autonation. We were greeted by their friendly staff and immediately shown the inventory on the lot that met our criteria. We never felt as if we were taken advantage of. The sale was straightforward, friendly and honest. We received a fair price for our trade in as well. More