AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

The Customer Service was horrible which made the experience frustrating and an unpleasant one. Staff need to be better trained experience frustrating and an unpleasant one. Staff need to be better trained More

Service Department: The service here is atrocious. Took the truck in for an alignment. Appointment was set for 8:30am. At 10:15am was advised the truck was ready. Walked back up to the front to pay an Took the truck in for an alignment. Appointment was set for 8:30am. At 10:15am was advised the truck was ready. Walked back up to the front to pay and was advised the truck was being washed and would be ready shortly. 45 minutes later no truck. Called out the porter who was asked several times by the service adviser to go get the truck for just sitting there. When I called them out for lack of customer service and premium prices the Service adviser had the xxxxx to mention I used a coupon. Since when did using a coupon make you any less valuable as a customer. Truck was finally pulled around and you guessed it the truck had yet to be washed. I have bought several cars from this dealer over the past 15 years but because of Avram Joseph - Assistant Service Manager I will never purchase another vehicle from any Autonation ever again. More

This is my first time purchasing a car, the experience was smooth and relaxed. I received all the necessary information, attention, and guiding through the process. was smooth and relaxed. I received all the necessary information, attention, and guiding through the process. More

Great experience with this team. Got exactly what I wanted at a great price with financing. Got exactly what I wanted at a great price with financing. More

The worst service I have been in for 2 weeks to get a diagnosis of an Autonation mirror that is so bad diagnosis of an Autonation mirror that is so bad More

Let's start off by saying that I love the Jeep! (I have a Mopar Warranty attached to Jeep). What I am not liking is the time that it's taking to get the repairs taken care of. This ordeal began (I have a Mopar Warranty attached to Jeep). What I am not liking is the time that it's taking to get the repairs taken care of. This ordeal began on Dec 8th, 2024. I had a check engine light come on and immediately dropped off Jeep to the dealership. In Dec 16, finally got word that the tech was going to do the diagnostic. Dec 19th got word that diagnostic was done, and parts were ordered. Dec 24th, vehicle ready for pickup, $200 deductible, great. March 6th, 2025, vehicle dies on Pines Blvd and i have to have it towed to Autonation. March 18th, no call about diagnostic or update, just vehicle is good to go come pick up. $200 deductible. July 9th Check engine line back on, every single one of these instances is a fuel related issue. July 19th, Jose service advisor text me that during final inspection, check engine light came back on. July 25, Jose says that tech not in and no one looking at jeep. July 30th, still same misfire, check engine light back on. August 5, still no update. Spoke to Tom (service mgr.) says tech looking at jeep and should be ready for pickup. August 10, check engine light back on, same issues. Brings me to August 29th, still no word on Jeep. Any update is due to me calling, no communication, no calls, no text, nothing. I have rented cars during this time at my own expense as i can't be without a car as i work in Miami. Finally, got a text by Jose, service advisor that I can pick up Jeep after 10 am on Thursday Sept 11th. Mind you, no text, call or any other communications. Was able to pick up Jeep 9/15, Jose service advisor not there and no one could find paperwork. Sat at the service counter until Tomas (not service mgr.) was able to provide my keys. No sorry for so many delays, no apologies, just here are your keys and be on your way! I would say that in the last 6/7 months the Jeep has been in service dept of Autonation no less than 4 months. Of course, most of that time it's just sitting there waiting for the Tech to actually see the car. Not sure why this is happening or why nothing is happening. Would love to speak to someone who could perhaps provide some kind of answers and maybe some financial renumeration as i have had to rent cars for a period of no less than 3 months since the first time that i brought in jeep for repairs. Needless to say, will never buy a vehicle there, will definitely think twice about taking it back for service. May just have to drive to Arrigo or Hollywood. Can't be any worse. More

The WORST customer service experience I've ever had anywhere hands down and the reason I will never be a client at AutoNation again. High level: Management is terrible and non-responsive, they have a anywhere hands down and the reason I will never be a client at AutoNation again. High level: Management is terrible and non-responsive, they have a virtual shake-down system by text to up-sell you to ensure each visit is more money for overinflated services compared to any other shop in the market (true price gouging at AutoNation), I was lied to more than once and received contradictory information about what was wrong with my vehicle because the left and right hand do not talk to one another which wasted 3 days of my life. The details: Brought my Jeep in for routine 30k maintenance which was $1300. High but they know my car and I thought it would be done right. Not the case. Of course their up-sell generated another "3k in services" I didn't do (new brakes, engine reconditioning, and other things that after taking to another shop I was told it was not necessary and certainly not "urgent) most of which were rated as "urgent" (they manipulate customers into thinking there's danger or threat to safety and/or the engine warranty) and was told my batteries were "good". As I was driving off the lot, my voltage lights went off and there were all kinds of electrical issues with the car that were not a problem a day prior as evidenced by the techs report clearing the voltage system. A customer service manager was there, looked at the car with a tech and said to me, "no problem; the batteries need to be changed out; bring it in first thing in the morning and we will do that for you". Despite paying to have the batteries checked and cleared as "good", now they need to be replaced? Next day, cleared my schedule to deal with this situation losing income from my business and got stonewalled all day. After multiple calls and texts with no response, I get another "up-sell text" from their shake down system this time saying I need to pay another $1300 to change the batteries I was told my a manager would be changed out for me complimentary since they missed it big time. That's right... $1300 for a battery change out. Finally got a hold of someone and an entirely different story unfolds. I texted (no call back still) all day with their service department who claimed they were "trying to get a hold of a manager" (which never happened; apparently their managers are too busy to actually speak with and help customers) Now, they are not going to change it out claiming the warranty is a month old (told me they were going to request an exception because of what I was told and that never happened either - another lie) and they are not going to honor what the service manager told me. They closed before I could pick it up and I was once again without my vehicle going on day 3 of this xxxx show. I never received a call back or text from the manager who promised me they would remedy the situation (I called and texted with no response) and when I pressed the service technician on what the xxxx was happening he offered that the manager was now changing his story claiming he did not say what he told me. Lie number three. This is a very poorly run organization, that engages in predatory pricing and systemic up-sells that exploit customers. Management is unresponsive, lacks integrity and know NOTHING about customer service, only how to upsell people on more services for their corporate masters. Took the vehicle to Firestone - brakes are fine as is the other few items they wanted to charge thousands for and the battery (both of them) are changed out for $575 from honest people who worked hard to earn my business. I will call out Kahled who attempted to be as helpful as a broken system could. He sounded embarrassed at the mixed message, terrible service, incorrect information I was given about the condition of my car and the fact I was lied to by management who hid under their desks and never had the decency respect or courage to confront me and tell me the truth. More