AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

The WORST customer service experience I've ever had anywhere hands down and the reason I will never be a client at AutoNation again. High level: Management is terrible and non-responsive, they have a anywhere hands down and the reason I will never be a client at AutoNation again. High level: Management is terrible and non-responsive, they have a virtual shake-down system by text to up-sell you to ensure each visit is more money for overinflated services compared to any other shop in the market (true price gouging at AutoNation), I was lied to more than once and received contradictory information about what was wrong with my vehicle because the left and right hand do not talk to one another which wasted 3 days of my life. The details: Brought my Jeep in for routine 30k maintenance which was $1300. High but they know my car and I thought it would be done right. Not the case. Of course their up-sell generated another "3k in services" I didn't do (new brakes, engine reconditioning, and other things that after taking to another shop I was told it was not necessary and certainly not "urgent) most of which were rated as "urgent" (they manipulate customers into thinking there's danger or threat to safety and/or the engine warranty) and was told my batteries were "good". As I was driving off the lot, my voltage lights went off and there were all kinds of electrical issues with the car that were not a problem a day prior as evidenced by the techs report clearing the voltage system. A customer service manager was there, looked at the car with a tech and said to me, "no problem; the batteries need to be changed out; bring it in first thing in the morning and we will do that for you". Despite paying to have the batteries checked and cleared as "good", now they need to be replaced? Next day, cleared my schedule to deal with this situation losing income from my business and got stonewalled all day. After multiple calls and texts with no response, I get another "up-sell text" from their shake down system this time saying I need to pay another $1300 to change the batteries I was told my a manager would be changed out for me complimentary since they missed it big time. That's right... $1300 for a battery change out. Finally got a hold of someone and an entirely different story unfolds. I texted (no call back still) all day with their service department who claimed they were "trying to get a hold of a manager" (which never happened; apparently their managers are too busy to actually speak with and help customers) Now, they are not going to change it out claiming the warranty is a month old (told me they were going to request an exception because of what I was told and that never happened either - another lie) and they are not going to honor what the service manager told me. They closed before I could pick it up and I was once again without my vehicle going on day 3 of this xxxx show. I never received a call back or text from the manager who promised me they would remedy the situation (I called and texted with no response) and when I pressed the service technician on what the xxxx was happening he offered that the manager was now changing his story claiming he did not say what he told me. Lie number three. This is a very poorly run organization, that engages in predatory pricing and systemic up-sells that exploit customers. Management is unresponsive, lacks integrity and know NOTHING about customer service, only how to upsell people on more services for their corporate masters. Took the vehicle to Firestone - brakes are fine as is the other few items they wanted to charge thousands for and the battery (both of them) are changed out for $575 from honest people who worked hard to earn my business. I will call out Kahled who attempted to be as helpful as a broken system could. He sounded embarrassed at the mixed message, terrible service, incorrect information I was given about the condition of my car and the fact I was lied to by management who hid under their desks and never had the decency respect or courage to confront me and tell me the truth. More

They do not replace the oil filter—I marked mine before service, and after the "oil change," the same marked filter was still on the car. When I came back to address this with my service advisor, he got service, and after the "oil change," the same marked filter was still on the car. When I came back to address this with my service advisor, he got defensive and walked away instead of helping. I remained calm and polite the whole time, but I received no apology or explanation from anyone. . This level of service is completely unprofessional. Stay away from this place. SERVICE ADVISOR : LUIS ARSOLA CRUZ More

Good services and very professional I highly recommend this place in total area thank you. this place in total area thank you. More

Jhoan was wonderful to work with. We were able to be in and out in 3.5 hours. I have purchased many cars and this was by far the fastest, most efficient experience. Jhoan was very hel We were able to be in and out in 3.5 hours. I have purchased many cars and this was by far the fastest, most efficient experience. Jhoan was very helpful, as well as knowledgeable, making this purchasing experience pleasant. Great dealership with an awesome inventory. I was able to get the exact jeep I was looking for. Thanks to all! More

After being promised vehicle turnaround of 5 days, the dealer needed more time and nothing was ever done to repair the vehicle. I asked for the truck to be returned and have decided to go elsewhere where dealer needed more time and nothing was ever done to repair the vehicle. I asked for the truck to be returned and have decided to go elsewhere where my time and money are valued More

Autonation Dodge in Pembroke Pines was eager to sell me the car but that enthusiasm is not existent when it comes to their service department. They absolutely suck! Calls nor texts get returned. Several t the car but that enthusiasm is not existent when it comes to their service department. They absolutely suck! Calls nor texts get returned. Several times I was told the manager (Tomas Llorna) would get in contact with me and four days later I'm still waiting. I had to get a ride to go in person to the service department only to be told the technician is still working on the diagnostic. Why couldn't the manager or service person (Luis) call me to tell me this? This location (probably others too) needs a tune up on how to deal with customers. Next time I'll take my chances with other places. Very disappointing 😞 More

On the morning of 6/2/25, I visited AutoNation Chrysler Dodge Jeep Ram Pembroke Pines to have my Jeep checked because my windshield wipers suddenly stopped working. I explained the situation to the service Dodge Jeep Ram Pembroke Pines to have my Jeep checked because my windshield wipers suddenly stopped working. I explained the situation to the service provider, Lee Henry. Without conducting any diagnostic testing or having a technician inspect my vehicle, he told me that the entire windshield wiper system needed to be replaced. He then took me to the parts department, where I was given an estimate of $1,500. When I questioned why no one was attempting to properly diagnose the problem, I was told that if I didn’t want to pay that amount, I should consider trading in my car. I made it clear that I had no interest in trading in my vehicle, but Lee continued by saying that once this part goes bad, "other things start to go too." I left extremely upset and stressed, especially since it was raining and I had to drive home with limited visibility. Thankfully, after speaking with friends, I was advised to take my Jeep to a trusted local mechanic. Within 10 minutes, they identified the issue—it was *not* the entire wiper system. The problem was simply that the knob controlling the wipers had come loose, likely from a recent car wash. They tightened it on the spot—at no charge—and my wipers worked perfectly. It’s incredibly disappointing to know that AutoNation Chrysler Dodge Jeep Ram tried to charge me $1,500 for unnecessary repairs. Worse, I was pressured to trade in my car based on a completely false assessment. It makes me wonder how many other customers have been taken advantage of in this way. This experience was unacceptable. Times are hard enough financially for many people, and deceptive practices like this only make it worse. I will never return to this dealership for service or purchase, and I strongly encourage others to approach with caution. **Let the buyer beware.** . More

Very good service, pretty fast and easy. .. strongly recommended for people that needs clear solutions .. strongly recommended for people that needs clear solutions More

Camilo was and the managers were very easy to work with and the pricing was fair and transparent. I highly recommend this dealership and the pricing was fair and transparent. I highly recommend this dealership More

One of the best car buying experiences I have ever had. The manager Stan and my sales person Andre were amazing. Very helpful and honest. None of the traditional car salesman games. They were able to get m The manager Stan and my sales person Andre were amazing. Very helpful and honest. None of the traditional car salesman games. They were able to get me into the vehicle I wanted at the price I wanted. The whole process was seamless from beginning to end. Even following the purchase they have reached out to me multiple times to follow up with me about my purchase. If you are looking to purchase a new vehicle without the hassle of other dealerships, I highly recommend going to see Stan and Andre at AutoNation. More