Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Awful Customer service Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car t Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service. More

express customer service does not exist My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leavi My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leaving. Upon arrival I had to wait 9 min before anyone even showed up at the express check-in to help me. But of course I had to wait even longer because there where customers ahead of me waiting for the same person. The person that helped me went to a computer, typed, and left. I am just standing there. After a while he returned and I asked if I didn't need to sign something or what? He said - the waiting room is there. Like I said. the oil change was done promptly. Then the fun started. The young lady took my payment. No thank you for shopping at Allen Samuels. No nothing. She put my keys on the counter and started talking to another employee. I took my keys and went to the drive way. No truck. I waited, no truck, I waited, no truck. I went back inside an ask where my truck was. She look dazed - like a deer caught in head lights. "Your truck is at the side of the building" How was I suppose to know that? She does not care one small bit about customers. She is poorly trained which means that management does not care about customers. Tell the customer anything - get their money - and to heck with the customer. It is so sad to see how far customer service has fallen at this dealership. If service is any indication of the standards at Allen Samuel's, I strongly suggest you look else where for your next vehicle purchase. I am sure that the sales staff will say anything, do anything, just out right lie to you to get your purchase. Then you will spend the rest of your purchase life regretting that you dealt with Allen Samuel's Dodge. More