Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

I took my Jeep in for a recall, no one called to keep me informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the 2nd day(NO ANSWER). I called my service advisor several times(NO ANSWER)Anthony Johnson. I texted him, he finally answered my text. The car had been ready. Very poor communication. Picked up my car, the auto window button was broken off on the drivers side window. I texted Anthony Johnson, he said, they wear out the plastic gets brittle, l told him, I know it, but it was’n broken when I brought it in. I found the button under the front seat, someone threw it under there after breaking it off. I did get it put back on. I didn’t mind that it was broken, the case is that “ALL THEY HAD TO DO IS LET ME KNOW THAT IT HAD BEEN BROKEN OFF. More

Took 2019 Ram 1500 Limited P/U in for auto sense wipers for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes wit for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes with no rain. Said they could do no more for me and I could take to another shop if I did not like there response. Why did they let me bring vehicle in for service if operating correctly? Went to sales department and sat in a new truck with option and it did not wipe with no rain and sales rep said that was not correct. Took to another dealership and they fixed within an hour. The sensor had become dislodged from the windshield and even waving your hand in front of it was setting it off. More

Terrible service department. Had vehicle return 6 times to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil chang to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil change. More

Service Department I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyon I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyone around me though. All I needed was my license plates put on. I ended up leaving and going next door to the Hyundai dealers service department. They helped immediately. This is the second time I have tried to get help from Autonation Dodge service department and both times they have left me just sitting there so I know now not to go back. More

a/c turns on even when set to outside air "vent only" 2018 Jeep Grand Cherokee air conditioner when set to off, and set to vent, air conditioning turns on, on its own. Vehicle IS NOT SET TO DEFROST. Air 2018 Jeep Grand Cherokee air conditioner when set to off, and set to vent, air conditioning turns on, on its own. Vehicle IS NOT SET TO DEFROST. Air flow eventually completely stops inside my vehicle because my evaporator is completely freezing up. No brainer... Dealer says it's too humid outside and kept my car for 4 days for nothing. My vehicle was washed when I dropped it off, and returned to me very, very dirty. No service bulletins were checked, nothing else was even looked at. Vehicle was returned to me without a fix. Going to work the next morning, I had the a/c turned off and vents blew air conditioned air all the way to work again. Guess I have to try another Jeep Dealer! More

TERRIBLE SERVICE TERRIBLE CUSTOMER SERVICE. READ THE PAST REVIEWS!! Don't let these guys fool you with stories about the old Allen Samuels Dodge and how they had a bi TERRIBLE CUSTOMER SERVICE. READ THE PAST REVIEWS!! Don't let these guys fool you with stories about the old Allen Samuels Dodge and how they had a big mess to clean up when Autonation took over. It is just as bad if not worse. Repairs take weeks rather than days, staff does not communicate, and in general, these people really do not care about customer retention or satisfaction. Suggest you drive a bit further down the road and find a dealer that wants to please customers. More