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Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
Fort Worth, TX
452 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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452 Reviews of Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
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November 18, 2021
The worst service ever. My husband truck broke down after only having it for 8 months. We took out a extended warranty due to buying a used truck. We get in the truck n no warning n no lights on but a loud only having it for 8 months. We took out a extended warranty due to buying a used truck. We get in the truck n no warning n no lights on but a loud knocking sound when we started the truck . It turns out it's a bad lifter. The truck that we have made 3 payments on 3 payments to extended warranty place n 3 payments for insurance n we do not have a vehicle because it's been sitting up in their service dept for 2 freaking months. We can't get no return phone calls to give us any updates due to them suppose to be dealing with our warranty company . Why the dealership here is fighting with the warranty company saying they have paper work saying there was nothing wrong with truck. How they can prove there was nothing wrong with the truck when we bought is a lie. Unless they pulled the motor out and apart n looked at the lifters there no way they can say that. Their own mechanic showed my husband why the adjuster is denying the claim is because the rollers on the lifters are all loose n after a certain amount of time because of it they break were the rollers have been like that for some time. That was out of the mechanic's mouth n that is what the adjuster is saying this is a exsisting problem were it's been like this for some time. We only had the truck for 8 months. So I don't care if this place wants to fight with warranty place for another freaking 5 years but someone owes my husband n I a vehicle to drive why they fight it out. My husband has been speaking with Jessie n I don't know why because he keeps telling him give him until this day m he will have something for us. As in this monaday n today is Thursday n no call. I believe 2 months is long enough . What it comes down to is the dealership can pay for a motor In our to truck or put my husband in another truck . Those are the 2 options. I'm letting all my friends n everyone I know not to go to this place. I'm also fixing to post it on social media n I'm fixing to call my friend city representative also n get them working on this also . Not just one of them but I'm going to call all the surrounding city's rep n get all them working on this. We can't get a call back from Lisa or no one. I have also talk to my niece DA down town fort worth here also n she is advising on how I should handle this NO one seems to be in charge. They sure want that money when u buy a car. They sure do run ur credit 6 n 7 times when they promise not to . That's getting taking care of also as I type this out . We will never ever return to this dealership. Very poor customer service. I can say it's not ending ny is giving up n walking away n the only walking we r doing is into our attorneys office. Oh n they have papers work nothing wrong with the truck. Hello we bought the truck why it sit waiting to go into their detailed n service dept. Then they had to get it inspected n it wouldn't pass so we had to wait for them to order a special part for the truck to pass inspection. So yes there was something wrong with the truck. .if I don't get a call first thing tomorrow morning I am going down to this place m it is not going to be a nice seen. I'm posting it all over social media. More
by Dianabowmam
Employees Worked With
Lisa sales advisor, Jessie sales manager
October 20, 2021
The worst service I have ever received. Dropped my car off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. Du off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. During that time period I called about 15 times and left 3 voicemails for the service manager, trying to get any type of update on my vehicle because I had not received any. I had to take time out of my busy work schedule to go up there and ask for an update. At first I gave some understanding because I figured may you all were short staffed. But every time I went up there to the service department there were at least 10 workers in the office just sitting around talking about non related work issues. But yet not one person could return my phone call. And when I picked up my car rolando was very short answered and had no customer service. With all of that being said I will not be returning, and I will be telling all my acquaintances to stay far away from this AutoNation. More
by kaylaholloway
Employees Worked With
Rolando Garcia
October 14, 2021
Many problems with service - Never on time in delivery ,no updates to customers loners not available. Even if you escalate the service managers do not care. Don't expect customer service. ,no updates to customers loners not available. Even if you escalate the service managers do not care. Don't expect customer service. More
by Aj
Employees Worked With
Orlando , Chris Nevins
September 24, 2021
Worst customer service I've ever had in my life. I made an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I got a text saying they were going to update the software. I tried calling around 11 and left a message with my service advisor to call me back. I called a few more times throughout the day and just got placed on hold. Finally got to talk to a human around 4 but he just picked up the phone and said "can I place you on hold?" I said no and he gave me attitude and said I'm trying to find out the status of your car, apparently they were screening the calls with caller id. After several minutes he came back and said my truck was ready. I asked how long it had been ready since I had been waiting all day and he tried to play it off like he just got the keys and was about to call me. I would just say that it was coincidence but basically this exact scenario played out when I brought my truck in for service a year ago. They could care less that their lot is full of customer cars they just get the ones out that call a lot and make them do their job. More
by noname
Employees Worked With
Domonique
September 20, 2021
I had an oil change and tire rotation appointment (under warranty). It took 2 1/2 hours to get done. I asked the service manager if they were supposed to wash my truck bc my daughters dealership washes her warranty). It took 2 1/2 hours to get done. I asked the service manager if they were supposed to wash my truck bc my daughters dealership washes her Jeep every time she has warranty work done and he said yes. So they took my truck and washed it. This took another 45 minutes. Which I’m retired so that was fine. I just don’t understand why when I bring my truck in for warranty work I have to ask for everything I am entitled to. I bought the extra platinum package warranty and I feel like it was almost a waste of money. Plus, when I was on the road home, my truck was vibrating so bad I could hardly hold the steering wheel. So when I got home, my husband had to take my truck to have the tires balanced which cost me $50. So, my question is, are all customers treated this badly or is it just me bc I’m a woman and your service techs think I won’t know any better? More
by Leslie5
Employees Worked With
I don’t know the names
September 16, 2021
Lisa was so helpful explaining what I needed and and really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! More
by Danni
Employees Worked With
Lisa
September 14, 2021
I have been always treated fairly at the dealership - all my vehicles haved received excellent service - I purchased my 2002 Ram pickup - 2007 Hyundal Elantra and Chyrysler 300 2011 & I had all them unti my vehicles haved received excellent service - I purchased my 2002 Ram pickup - 2007 Hyundal Elantra and Chyrysler 300 2011 & I had all them until 2015 when I sold the Ram pickup and the Hyundal - the service records helped in the sales -all the service advisors that have me been excellent including Josh Rasor More
by frank.doming
Employees Worked With
Josh Rasor
September 14, 2021
Went in for my prepaid maintenance of an oil change and tire rotation, to find that my prepaid maintenance doesn't have the tire rotation. Not happy with the Used sales finance team on that one. I worked tire rotation, to find that my prepaid maintenance doesn't have the tire rotation. Not happy with the Used sales finance team on that one. I worked with Craig S, He did a great job keeping me informed. The wait time was really long, but not his fault. More
by cmrobin26
Employees Worked With
Craig S.
September 14, 2021
I had an appointment to come in and get a new head light and fog light. Although the service department was super busy, Josh was able to get me in an out faster than we both expected, and under what I was q and fog light. Although the service department was super busy, Josh was able to get me in an out faster than we both expected, and under what I was quoted. I will definitely be returning for my next services. More
by SaraAshley
Employees Worked With
Josh
September 13, 2021
Been shopping and buying from this dealership for the last six years. This is the second truck I’ve purchased and am very happy with both transactions to date. Great place to do business last six years. This is the second truck I’ve purchased and am very happy with both transactions to date. Great place to do business More
by Rmwimett
Employees Worked With
Kate
