Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Elizabeth was fantastic as my service agent. I feel the dealership is very well running I feel the dealership is very well running More

Service provided was excellent and completed in a timely manner. The service advisor was courteous and advised me of cost of service in advance. manner. The service advisor was courteous and advised me of cost of service in advance. More

Made appointment online when I arrived was greeted by service advisor told me it was going to be a few days before they could get to it. Then when he found out it was a new truck with just over 500 miles service advisor told me it was going to be a few days before they could get to it. Then when he found out it was a new truck with just over 500 miles on it. He immediately went inside and got a tech and fixed the problem right out in the driveway. Seems the software went a little haywire took about an hour to repair and I was back on the road. Would have given a 5 but your appointments are not real when you make one you should expect your car to be looked at that day not 5 to 7 days out. This needs to be addressed no one can do without a car that long not when there's no public transportation or loaner or rental cars available. But the service advisor stepped up and got the job done. More

Great service department. When my appointment’s expected wait time (oil change) was over 2 hours, they provided a Lyft ride back home both ways so I wouldn’t have to sit in th When my appointment’s expected wait time (oil change) was over 2 hours, they provided a Lyft ride back home both ways so I wouldn’t have to sit in the waIting area. More

Very good really quick liability I like the waiting area the plugs to charge my phone the plugs to charge my phone More

Repairs were excellent. My in-car camera was left in the car and it was interesting to watch the recordings of the repair and the technician that performed the work. He was My in-car camera was left in the car and it was interesting to watch the recordings of the repair and the technician that performed the work. He was very professional and on the test drive was very gentle with the car and played nice and soothing music at a nice volume level. The reason for 4 stars instead of 5 is because of communication back to me. They had my car for a full week. Thursday through the next Wednesday. I never got a call or text saying what was wrong with the vehicle, an estimate as to when it would be ready…. Nothing. I finally got a call when the car was “ready for pickup”. That’s when I asked what was wrong in the first place? So COMMUNICATION to the OWNER needs improvement. The repair service is FINE. More

The service writer Craig was excellent in helping get my vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was dri vehicle service completed in a timely matter and took time to test drive vehicle with me to evaluate what may be causing a noise when vehicle was driven at 60 mph. More

Service attendant was able to get me in and out very fast. Nice guy to talk with to kill time. fast. Nice guy to talk with to kill time. More

Domonique was an excellent service tech. Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They pro Prompt and friendly. I brought my car in for repairs since it was leaking coolant in a fine spray and had just started as I was in the area. They provide Lyft ride home and back. However, 1 full week later and I haven’t gotten a call, text, or snail mail on what the problem is/was. Finally I got a call telling me it was ready and that’s when I HAD TO ASK what the problem was. That was the only negative in the whole process. The rest was VERY positive so 4 out of 5 stars. More

Assistance was prompt and the service was fast and done to my expectations.Service advisor was helpful and explanatory. to my expectations.Service advisor was helpful and explanatory. More