Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Check in was easy, service adviser was impossible to get a hold of, mechanical work was great a hold of, mechanical work was great More

I’ve been shopping at this dealership for several years now I like the selection of inventory and the sales staff. But I haven’t had very good luck with the service department. Oil changes are difficult now I like the selection of inventory and the sales staff. But I haven’t had very good luck with the service department. Oil changes are difficult to have done and the fact that they did away with loaner vehicles is another issue also. How can a dealership that sells hundreds of vehicles a month service and take care of their customers purchased vehicle’s work? It doesn’t work and it shows when trying to have anything serviced or repaired there. Either expand the service department or build an off sight facility that does only oil changes and tire rotations. My brother has 4 free oil changes and won’t use them because of the extreme wait time to get them done. So he will go to a place that just does oil changes and is in and out in 20-30 minutes or less. It’s a great feeling to get a new vehicle at a great price but the after sale needs some serious work. Just my opinion but I’m sure I’m not alone on this and I’m sure you’ve heard this before as well. Thanks R. Wimett More

Lisa was very helpful with any concern I addressed. She didn’t hesitate to go above and beyond to give additional information and seek answers She didn’t hesitate to go above and beyond to give additional information and seek answers More

Maddy was extremely helpful, courteous, and knowledgeable from setting up the appointment on the phone to closing me out on site. I will come back. I wish the dodge dealership 1 Mike from my house in Frisc from setting up the appointment on the phone to closing me out on site. I will come back. I wish the dodge dealership 1 Mike from my house in Frisco had this level of service. They don’t know their xxxxx from their elbows over there. More

Helpful staff, their top priority is keeping you in the loop, and maintain consistent communication regarding your vehicle loop, and maintain consistent communication regarding your vehicle More

Maddie did an outstanding job keeping up with the repairs on my Rv and notifying me when it was ready. The video the technician sent was very good. The Rv is working good on my Rv and notifying me when it was ready. The video the technician sent was very good. The Rv is working good More

I was very satisfied with the employees and the service that I received. It was a busy day so the wait was lengthy but the coffee was great and I did not mind waiting. there was a recall on the tailgate op that I received. It was a busy day so the wait was lengthy but the coffee was great and I did not mind waiting. there was a recall on the tailgate opening on its own. they checked it and repaired it without my mentioning it. So far I have been treated well and I am very satisfied with the service and my vehicle. Thanks More

I visit this dealership for service because I have no other option. They lack efficiency. They keep your car for a long time and they don’t fix the problem on the first visit. They are also slow at getti other option. They lack efficiency. They keep your car for a long time and they don’t fix the problem on the first visit. They are also slow at getting the parts needed for repairs. More

Repeat customer. Service department is top notch. Very good inventory. Several vehicles to choose from. Service department is top notch. Very good inventory. Several vehicles to choose from. More

Service department didn't meet my expectations this time. I sent in my truck for an oil change and an update. The next day I was told my truck was ready and so I picked it up. The next morning when I star I sent in my truck for an oil change and an update. The next day I was told my truck was ready and so I picked it up. The next morning when I started my truck, my error message was still there for an update needed. I spoke to the service department about why my vehicle was returned without the update being done, I was told that they didn't show an update was needed even though there is an error message and that I would need to leave it with them several more days for them to get to it. Since it wasn't done, I have now decided to go to a different dealership to service my truck in hopes that I don't get told my truck is ready when it's really not. I will be dropping the truck off today at the grapevine dealership. More