Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

I was told by service manager that if I got my vehicle in that day they could diagnose a check engine light that day or the following. Upon arrival, manager told me he didn’t know who I spoke too but it will that day they could diagnose a check engine light that day or the following. Upon arrival, manager told me he didn’t know who I spoke too but it will be a minimum 5 days (vehicle must remain) before they could take a look. When he questioned who I talked too, I did not know so I called the same number on my call log. Best part was that his specific phone rang. The icing on the cake was this was Wednesday (2/1/23) first day of ice storm and he was the only manager on site. I found someone to meet me up there driving on iced roads for nothing. On average, I buy a vehicle once a year for my business and will never go to this dealership again even if they are the closest to my business. More

Service was fine. However, dealership requires you to drop off your vehicle for an inordinate amount of time before even assessing issues with the vehicle. They asked However, dealership requires you to drop off your vehicle for an inordinate amount of time before even assessing issues with the vehicle. They asked me to leave my truck for 5-7 business days when they were not going to look at my truck during that time. I am not sure why, they can't just tell me when they are ready to look at my truck and I will bring it up there? Keylan was fine to work with and had no issues with the work done. The overall business model needs to be reviewed. More

Anthony is always easy to deal with, and is knowledgeable about what work needs to be done about what work needs to be done More

Check in was easy, service adviser was impossible to get a hold of, mechanical work was great a hold of, mechanical work was great More

I’ve been shopping at this dealership for several years now I like the selection of inventory and the sales staff. But I haven’t had very good luck with the service department. Oil changes are difficult now I like the selection of inventory and the sales staff. But I haven’t had very good luck with the service department. Oil changes are difficult to have done and the fact that they did away with loaner vehicles is another issue also. How can a dealership that sells hundreds of vehicles a month service and take care of their customers purchased vehicle’s work? It doesn’t work and it shows when trying to have anything serviced or repaired there. Either expand the service department or build an off sight facility that does only oil changes and tire rotations. My brother has 4 free oil changes and won’t use them because of the extreme wait time to get them done. So he will go to a place that just does oil changes and is in and out in 20-30 minutes or less. It’s a great feeling to get a new vehicle at a great price but the after sale needs some serious work. Just my opinion but I’m sure I’m not alone on this and I’m sure you’ve heard this before as well. Thanks R. Wimett More

Lisa was very helpful with any concern I addressed. She didn’t hesitate to go above and beyond to give additional information and seek answers She didn’t hesitate to go above and beyond to give additional information and seek answers More

Maddy was extremely helpful, courteous, and knowledgeable from setting up the appointment on the phone to closing me out on site. I will come back. I wish the dodge dealership 1 Mike from my house in Frisc from setting up the appointment on the phone to closing me out on site. I will come back. I wish the dodge dealership 1 Mike from my house in Frisco had this level of service. They don’t know their xxxxx from their elbows over there. More

Helpful staff, their top priority is keeping you in the loop, and maintain consistent communication regarding your vehicle loop, and maintain consistent communication regarding your vehicle More

Maddie did an outstanding job keeping up with the repairs on my Rv and notifying me when it was ready. The video the technician sent was very good. The Rv is working good on my Rv and notifying me when it was ready. The video the technician sent was very good. The Rv is working good More

I was very satisfied with the employees and the service that I received. It was a busy day so the wait was lengthy but the coffee was great and I did not mind waiting. there was a recall on the tailgate op that I received. It was a busy day so the wait was lengthy but the coffee was great and I did not mind waiting. there was a recall on the tailgate opening on its own. they checked it and repaired it without my mentioning it. So far I have been treated well and I am very satisfied with the service and my vehicle. Thanks More