Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Thank you Elizabeth for your quick assistance at the service department. I always hate going because everyone acts like they don’t see when I arrive but you instantly took ownership and assisted me. You service department. I always hate going because everyone acts like they don’t see when I arrive but you instantly took ownership and assisted me. You, Kelyand and another gentleman who looks similar to Keyland always help, even if we did not go with your originally. That is what true customer service is, you actually get out of your seat and assist people. Thank you & I hope you guys do not leave, auto nation doesn’t know what they truly have with y’all More

The Service writer, Maddie, was very friendly and kept me up to date on the progress of my repairs. up to date on the progress of my repairs. More

Great service dept. The service manager is super nice and helpful. They were determined to solve my issues with my challenger The service manager is super nice and helpful. They were determined to solve my issues with my challenger More

I had a great experience and service, while visiting the dealership. Highly recommend to anyone. dealership. Highly recommend to anyone. More

AJ was responsive and helpful with getting my car in the shop and done within a reasonable timeframe. The only item I would recommend is that I am still waiting for additional information. shop and done within a reasonable timeframe. The only item I would recommend is that I am still waiting for additional information. More

I had a great experience and service, while visiting the dealership. Highly recommend to anyone. dealership. Highly recommend to anyone. More

Issue buying car. Issue on warranty. Issue oil change done. Had apt. Had to wait. Took 2 hours. Employee spun my tires taking car back. Moved seat and steering wheel. Issue on warranty. Issue oil change done. Had apt. Had to wait. Took 2 hours. Employee spun my tires taking car back. Moved seat and steering wheel. Opened my trunk for some reason. Had prints all over car. Put hood pins on upside down. Didn’t wipe oil that spilled changing oil filer. Had oil in my garage floor. Had to clean up 3 times. Employee spilled oil on ignition coils. Every time at this dealer. Always a issue. Nobody to greet u as u pull up into service line. No organization. Nobody seems to know what is going on in service. So many things done wrong on my oil change. More

The dealership and staff are nice, however I made an appointment showed up 15 min early for a. Oil change and waited in the completion for over 2 hours. Not sure why I made an appointment if it was goin appointment showed up 15 min early for a. Oil change and waited in the completion for over 2 hours. Not sure why I made an appointment if it was going to take that long. More

Everything went smooth and they were very helpful with everything . It took a little longer then usual but bedside that customer service was great. everything . It took a little longer then usual but bedside that customer service was great. More

Very helpful and in a timely manner my jeep was taken care of with no issues. care of with no issues. More