Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

My big complaint is the fact that you won’t let us schedule an appt. We have to leave our jeep for what always turns out to be a minimum of a week (no matter what we need done) and a lot of times it’s schedule an appt. We have to leave our jeep for what always turns out to be a minimum of a week (no matter what we need done) and a lot of times it’s a week before you even look at it! We need our vehicle!! We just moved to Texas 2 years ago and I’ve never heard of this type of service. Please change this!! More

Very helpful service folks willing to help out and make sure that service is done right. sure that service is done right. More

Jonathan and Dominique went above and beyond for me. Jonathan listened to my concerns and was able to find out that I needed a new engine and that the one I had was still under warranty. Dominique moni Jonathan listened to my concerns and was able to find out that I needed a new engine and that the one I had was still under warranty. Dominique monitored the oil usage over the next several weeks and communicated with the warranty department as well as keeping me informed of the progress that was being made toward getting the new engine. He kept me in the loop and helped me with any questions I had. Jonathan and Dominique were both very kind and patient with me. And now , I have my new engine! Thank you Jonathan and Dominique and the young man who helped me with the loaner truck . Your kindness meant a lot. Sincerely, Larita Randolph More

Made an appointment for an oil change on Saturday for 8:30 AM. They told me I needed a tire rotation and a software update. Told me it would be 1:45 if I waited. I decided to wait. took them 3 hours to 8:30 AM. They told me I needed a tire rotation and a software update. Told me it would be 1:45 if I waited. I decided to wait. took them 3 hours to complete the job and they were extremely unfriendly on why there was a delay. multiple times I was told they were working on it, yet when I walked past my car, there were no doors open no hood open and no one under or around the car. the oil change was prepaid as well as the rotation. several cars came in after me for oil changes and other work and left before mine. Bad customer service, no one cared to help me More

I had a truly frustrating experience when servicing my vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my ve vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my vehicle in for what should have been a straightforward software update, but it ended up taking much longer than promised (02 days) with very little communication from Vivian, the service advisor. When I finally picked up my car, the recall was never completed, my advisor was off and no one owned the mistake nor offered any solution so I had to take my car back home without solving the problem. It was a waste of time going back and forth twice for nothing! More

Oil change was done a very timely manner and everyone was very nice and professional very nice and professional More

My service advisor was so nice and communicated so well … I was very impressed. I didn’t have to wait long to be helped, and check out was a breeze too I was very impressed. I didn’t have to wait long to be helped, and check out was a breeze too More

I’m not happy with the performance of your service department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t start. Sometimes it did, sometimes it didn’t. That day was a no-start day and it had gotten stuck in park. I had to manually press the tab in the gear shift column to get it out of park and have it towed there. I was helped by Service Advisor, Mitch Meisinger. I informed him about the no start sometimes and the unable to get it out of park. I also told him that I believed the no-start condition was caused by the car not sensing it was in park. Perhaps a faulty gear shift sensor. He asked “crank but no start?” I said correct. Mitch took my info and said it would probably be at the end of the week before you would get to it. He also informed me the cost of investigating the problem and that cost would be taken up by the repair cost if I okayed the repair. The car was out of warranty so the bill is all mine. On Wednesday, I received a call and text from Mitch telling me the fuel pump was inop and needed to be replaced at a cost of $1770. I asked how is that causing the car to get stuck in park? He said it was all connected. You didn’t have the fuel pump on hand but would order it and it would be in next week. I had no communication from your service advisors until: On Friday, October 4th, I called your service department to find out what was going on with my car. Unfortunately, it was 4:41 and no one answered. I left a message on AJ Nunez’s phone as that was the only service advisor number I had. I then called you, the Service Department Manager, and left a message on your answering machine. I called back on Monday, October 7th at 3:17pm since no one had returned my Friday call. I had AJ transfer me to Mitch. When Mitch got on the line, he informed me that the fuel pump was replaced and it drives good. The maintenance tech had taken it out a couple of times to ensure it would start. However, he said the tech found a stored code indicating the Electronic Shift Module needed to be replaced. This would cost me another $1300. This is the issue I stated when I brought the car in. Can you imagine how incensed I got when I was told that the tech found the problem I TOLD YOU WAS THERE in the first place after changing a fuel pump that probably wasn’t the issue! And now you want to charge me another $1300 to replace it the Electronic Shift Module! Your service department did not do a good job. Your service advisor didn’t listen to me and probably just entered “crank but no start”. Your service tech probably took that and checked voltage coming out of the fuel pump and declared it inoperable without checking to see if there were any stored codes? The lack of communication is just plain bad. I don’t think I should have to pay to replace the Electronic Shift Module as that should have been found before replacing the fuel pump and probably would have fixed the problem. Need I say that this is the last time I buy a car from your dealership. One might think that a customer who bought a car at that store would be treated better. More

i'd give zero stars if i could. i just called the service center asking a question about software update for my jeep. and she put me on hold just to hang up on me. nothing was an i just called the service center asking a question about software update for my jeep. and she put me on hold just to hang up on me. nothing was answered or anything. i called back. and straight hung up again. did this for about 3 times more. no customer service skills at all. More

I have been with you guys for at least 5 - 7 years however it seems like forever Jonathan was my first service advisor (however he got promoted and now he’s all over the place with that same helpful a however it seems like forever Jonathan was my first service advisor (however he got promoted and now he’s all over the place with that same helpful attitude still never to busy to fill in “amazing “)which set the bar however no one is greater than the team because in my opinion team work truly makes the dream work and with that being said you have an all star lineup such as Anthony Dominique, Isaac, Matthew...just to name a few and then there’s the service guys( not forgetting the ones that we lost during and after the pandemic.) Then there's Kevin David John George (Wow) and the list continues to grow and this of course is a reflection of management I can't name everyone however I have watched and observed and these guys are ever so professional yet they always give you that sense of homeliness not to exclude that feeling of family and the service that they render/deliver is A+ quality fast and always courteous I can't say enough about what they do there but I can say try them for yourself and experience the true AutoNation difference...!!!! More