AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

I’m really happy with the Ram 2500 I bought here. It needed a couple of things and they took care of it for me. Very happy. It needed a couple of things and they took care of it for me. Very happy. More

Attentive to customers needs & assisted each customer asap. Mia Lusk was associate who provided assistance & customer care to an exceptional level. asap. Mia Lusk was associate who provided assistance & customer care to an exceptional level. More

Great experience from Nicholas! My service advisor is always above and beyond for my vehicle. Thank you My service advisor is always above and beyond for my vehicle. Thank you More

Oil change service went great and went smooth and on time. Service advisor Carl did a great job . time. Service advisor Carl did a great job . More

Great service, Nicholas was great and our truck was done when promised. Very pleasant experience. when promised. Very pleasant experience. More

Automation's service department was quick to supply my needs with the knowledge and customer service all dealerships should aim for. it was relief to find a dealership willing to help me in my unique situ needs with the knowledge and customer service all dealerships should aim for. it was relief to find a dealership willing to help me in my unique situation as well as provide oem level practice. both Tina and Mia provided exceptional service. More

Little far from central Phoenix. But everyone did on time . Recommended for others as well But everyone did on time . Recommended for others as well More

THREE VISITS AND 5 DAYS FOR HEADLIGHT PROBLEM! I dropped off my car utilizing the "night key drop" the day before my appointment so that the service department would have the car first thing in t I dropped off my car utilizing the "night key drop" the day before my appointment so that the service department would have the car first thing in the morning in case they could get to my car before my 9am appt. I called at 9am to verify they had the car and to see when to expect it to be completed. No answer at serviced dept, left message for "Mia", the outgoing message requested. No call back. At about 11:15 got a text message wanting me to check in for my appointment. Got a second text message wanting the same thing 15 minutes later. Tried calling, and again no answer at the service dept, just an outgoing msg to leave one for "Mia". I left another one. Then I got in my other Chrysler and drove to the dealership to see what was going on. I drove in the lot and couldn't believe my eyes when I saw my car that I had dropped off the night before exactly where I left it. It was now about 11:45am and obviously no one had taken my car to the service area. That would explain the text messages I guess, but where and who had the keys to the car? No customers were in the service driveway or in the office cubicles, but there were 4 service employees in one of the cubicles, so I walked in and looked around. NO ONE acknowledged my presence. So after about 5 or 6 seconds in a louder than normal tone I said, "hello, I'm another person in the world here, can someone help me please". One gentleman said, "oh yes what can I do for you?" I said "it would be nice to see who has the keys to my car I dropped off last night for my 9am svc appt because the car is still sitting where I left it! And I'm getting text messages wanting me to check in for my appt what's going on? No one knew. Finally, Nate, the service advisor came and said he hadn't checked it in yet. Well, why then did I have a 9am appt if no one was going to look at the car until later?!?! He said actually no one probably would be able to look at the car until probably Thursday or Friday! This occurred on the 5th, Wednesday. So now, the manager was here at the time. I think his name was Michael or Nicholas, not sure. Anyway, he confirmed that that was the timeline and wasn't very concerned that the appt was 1 or 2 days prior to when they could actually look at the car. I asked both of them, if they couldn't look at the car until Thursday or Friday, why then was the appt made for Wednesday and not for the day they could get it in. Made no sense to me! Anyway, I had previously brought the car in for headlight problems on two prior occasions about a week and a half apart. Both times they said the bulbs needed to be replaced once on the passenger side another on the driver side. To the tune of four hundred dollars plus EACH! When they finally got to diagnose my car Saturday, they said it was the ballast or the headlight module that needed replacing. This was going to be about $984! So the first question is, if the ballast was bad, it probably was bad the first time I brought the car in so how confident am I that I really didn't need to buy a four hundred dollar light bulb? I guess I'll never know. But unfortunately when one loses confidence, doubt takes its place. So now I have the car back. All the lights work properly and my blood pressure is back to normal. Am I satisfied with the work that was done? - YES. Am I satisfied with the timeframe that the work was done? - NO Am I satisfied with the service advisor? - YES (I don't believe the timeframe delay was his fault) Am I satisfied with how the management handled my complaint? NO Will I take my car back to this dealership in the future? NO In summary, this could have been totally avoided and still maintain their goodwill if this dealership would implement just ONE THING. Someone needs to answer the phone on site at the dealership and be ready to answer questions about the status of a service visit. Anything less is futile. More

Nate was excellent and welcoming. Made sure he understood my concerns and requests for my Dodge Journey. I saw only new faces but one of the young lady advisors promptly greeted me at Made sure he understood my concerns and requests for my Dodge Journey. I saw only new faces but one of the young lady advisors promptly greeted me at arrival, and got who I was assigned to. Great job Dodge AutoNation! I thought all service departments were run like yours and I am wrong! We walked out of a nearby dealership service department just a couple weeks ago without even handing over the keys to them for a recently purchased used Ford vehicle because the service advisor was incredibly rude and seemed put out we were even there. No greetings or acknowledgment that we were even there by anyone. My interaction with your service team and even the technician working on my car were top notch and customer centered! Thank you! More

Very satisfied with my service. I was informed about so many things recording my car. I felt so safe & that I was in great hands with Autonation CDJR! I won’t trust anyone else with I was informed about so many things recording my car. I felt so safe & that I was in great hands with Autonation CDJR! I won’t trust anyone else with my car! More