AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

I am very familiar with my vehicle and what to expect from a service center.  I took it in for repair pricing and to discuss options. I spoke with Brian Abbott in Dodge Service and have never been treate from a service center.  I took it in for repair pricing and to discuss options. I spoke with Brian Abbott in Dodge Service and have never been treated so poorly and was personally verbally attacked by him. He was so arogant, he got in my face and yelled and began to argue with me.  I left the dealership and immediatly called to make a complaint with no results. The sales manager i originally spoke to told me it was an internal matter and he forwarded me to the service director John Occoner.  It has now been 5 days and the director for service still has not contacted me or any other company representative. I will never deal with that company or Power Dealer again! More

Me and my husband went to this dealership for servicing our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm wa our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm was going of for no reason. We figured we'd bring it to the dealership to get everything looked at by the dodge professionals instead of a repair shop, plus we had amazing service over at chapman Hyundai every time we brought our elantra in. This place was horrible. First off, i looked them up online, and on their own website they had a link to schedule an appointment online, that lead to a error, webpage does not exist. This didn't bug me at the time, mistakes on websites happen, and it wasn't that hard to call them. Scheduled the appoint and then we showed up. First thing we noticed was how unfriendly the staff was, no one there wanted to talk to us, and when they did it was as if the communication was horrible between employees. First, when we dropped off the car they told us they wouldnt even try to fix the car alarm and didnt suggest anyone to gonto. Theyntold us to look it up online. We called firestone within minutes and though firestone didnt repair them, theyngave us the name and number of a place that did. Then, we explained what we wanted them to check and do one the car, and they said it would be half an hour. We were impressed by this initially, it seemed like fast service. One hour later, they said the car was done. We figured the work would take about an hour or so, so the extra time didn't bug us so much yet. We paid and found out they had only done an oil change. They told us they'd talk to us about the car inspection when they brought us our car. It took them half an hour to find our car, and a lady also waiting for her finished and paid for car said that she always has to wait at least half an hour before they find her car. Once they brought us our car they did not speak with us about the inspection at all. We were still stumped as to why they didn't fix the breaks or replace the battery. The paperwork they gave us indicated that those items needed to be replaced, along with other problems we would have liked to have them fix or at least talk to us about. No one there was very helpful, and we were getting fed up having to wait an hour and a half for an oil change we could have gotten at jiffy lube in 20 minutes. They did charge us about $4 less on the oil change than at jiffy lube, so their prices it seemed were better, but no worth it at all. Right after we got home we immediately called up friestone and told them what happened and we scheduled an appointment with them. Next time we're just bring it to firestone the first time. More

Brian always takes care o me when I need to bring my Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets me "in and out" as quickly as possible. More

I recently had an issue with my car not starting and brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any bet brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any better than that. More

Service excellent except on one visit.We will still use Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. More

I arrived without an appointment and was quickly & kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I can not complain. More

We always been pleased with Power Chrysler. The only opportunity I see is to please don't tell me the wait is only 30 minutes when in is going to be close to 90. :-) thank you opportunity I see is to please don't tell me the wait is only 30 minutes when in is going to be close to 90. :-) thank you More

I came into Power Chysler, Jeep, Dodgefor an oil change and tire rotation without an appointment. They were able to get me in and out of there within 30 mins. The staff was very friendly and willing to go and tire rotation without an appointment. They were able to get me in and out of there within 30 mins. The staff was very friendly and willing to go out of there way with all of the customers that were there. The only thing that I wish was different was when I've had my car at different Chrysler Dealerships for oil changes I've always had a free car wash that came with it to keep my car looking good going down the road. More

I have been in many dealerships and have had a lot of work done. They definately didnt do anything wrong, but they also didn't go above and beyond to be exceptional. I don't recommend any dealerships to work done. They definately didnt do anything wrong, but they also didn't go above and beyond to be exceptional. I don't recommend any dealerships to others. I think people should go in and decide for themselves. More

I had to call regarding a battery problem on a typical, blistering hot day in Phoenix, and was so relieved to have them tell me to come right in, and that it would immediately be taken care of. Another is blistering hot day in Phoenix, and was so relieved to have them tell me to come right in, and that it would immediately be taken care of. Another issue was that the handle that you can use to hoist yourself up into the seat (SUV, with a step up into the vehicle), had pulled away and was hanging there, useless and ugly. But none of it was any problem, everyone was helpful and friendly and the waiting area was pleasant. The service waiting room was perfect, with comfortable seating, tv, magazines, snacks and drinks available. I was out the door and on my way with everything in perfect order within an hour! More