AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Horribe Customer Service, just horrible! Horrible service at this dealership, do not buy cars from them! Just awful customer experience. I took my Dodge Durango for service this morning (BTW Horrible service at this dealership, do not buy cars from them! Just awful customer experience. I took my Dodge Durango for service this morning (BTW this is the same place I bought my car brand new) at 10:30AM and the service agent Marvin told me there were only 4 cars ahead of me and for me to leave my car that they should get to it today by 3PM. He does not call me all day, I come to see what’s going on at 5PM and he tells me there are 15 cards ahead of me and that they will not be able to see my car and probably not tomorrow. He said “My Fault” and that’s it, not even apologize for being wrong or offer solutions, possibly giving me a quick rental or something, nothing. Just horrible service! More

Recall Ram 2500 Set up my truck for three recalls. They had the Air bag parts to perform two of the recalls. Maureen in service told me she would order the part for t Set up my truck for three recalls. They had the Air bag parts to perform two of the recalls. Maureen in service told me she would order the part for the steering recall and call me back to schedule a return. After one week I called her and she did not return my call. I have repeatedly called her on a daily basis since then and she has yet to even return my call. It's been three weeks. Very poor customer service. Left in the dark with no return call. More

Terrible Customer Service @ AutoNation What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer servi What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer service department, in any business, with the sheer utter contempt for its customers, that these jokers have. My wife dropped off her Dodge pickup for a recall on Thursday night. Maureen was the service writer, and Maureen told my wife that she would call my wife on Friday when the vehicle was done. My wife never received a call back on Friday, so she called and left a voicemail in the afternoon to see if the truck was ready, but no one returned the call. We decided to wait until Saturday morning, and the no communication from Auto Nation continued. When my wife FINALLY got through to a live person on Saturday early morning, the person told her, that the repair order for the truck had not been updated in the computer system, since it was originally entered on Thursday and would make sure that a return phone call to us would be a priority. With the revelation that there was no computer update, we had no way of knowing if the truck was finished or not, and never got that elusive call back. By late morning, decided to head up there. A manager in the service department approached us, and I shared the events and my frustration, and he didn't have anything to say and didn't want to talk to me. It appears that he must hear this all the time. Maureen came over, told us our truck was ready and that she had called my wife on Friday morning to tell her the truck was ready. Funny, my wife never received a call. I wonder whose name was on the "voicemail" that Maureen allegedly called ??? When I shared my frustrations with Maureen about not being able to get in touch with a live person in service, she told us that for "next time", she would give us the "secret" phone number to get in touch with her. If a business has to use a "secret phone number" knowing that no one will answer the main number, their days are numbered. If Auto Nation actually cared and paid attention to taking care of the customers in the first place when they bring their vehicles in for service, then they wouldn't need to use the internet to try to do damage control. What a pitiful excuse for a business. With this kind of service, there is NO WAY I'd ever buy a car from these people who are only interested in the money they make and not taking care of their customers. More

Service dept Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn't qualify for a battery that's a year and a half old that just died on me. Told one thing by one person, something else by another. Not to mention the hour and 45 min oil change with appointment made a week in advance. Bought a battery at Costco. They stand behind their word. More

Going downhill The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of c The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of changes to the service department which are not good. The new service manager there has changed the way they operate to the point that they don't operate. The last couple times I've taken my car in I have had more stuff found that did not need to be done than what I actually took the car in for. 45 days ago I took my car in for a horrible gas smell they said it was a bad gas And replaced it. The car also went in for a noise in the air conditioner that I knew was a actuator for that heat door, that was repaired. However while it was there in their inspections they found metal in the power steering fluid and said that the power steering rack needed to be replaced but it was on backorder. A couple of days ago the gas smell was so bad coming from my car that it made my wife and two grandchildren sick in the car. My wife said she would not drive a car anymore which I can understand. So I took the car in after trying to get a hold of the service writer that I have used there for a long time and never got a call back after I left messages. None of the other service writers that were there bothered to tell me that my service writer was out sick and that nobody else was handling his work so my car sat there for 2 1/2 days and I never got a call, again left messages no call back. So I went to the dealership and took my car back and proceeded to go straight to another dealership. I got a ride home in their courtesy shuttle which took all of 20 minutes the wait and the trip as I was unlocking my front door the dealership was calling me to tell me that the car would be ready early afternoon that they had found the problem and fixed it. While they had the car they also checked the power steering and said there was no metal in the fluid that my rack was operating properly and there was no problem with it. I have lost all faith in AutoNation Dodge and will not return there. There has been such a turnover in personnel in the service department from the manager on down and so many changes that nobody there seems to know what is going on or what to do. It is a shame that it is come to this because after being a very loyal customer for over 12 years I have no problem in finding somewhere else to take my vehicles. You know you would think that after reading a few of these reviews they might figure out that what they're doing in their service department is not working figured out guys if I treated my customers the way I was treated last two times I was there I would be out of business. Dave, 2012 Dodge ram 3500, 2001 Dodge ram 2500, 2008 Dodge avenger. More

2005 tralblazer Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window pro Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window problem . took vehicle back to Autonation chevrolet and fixed window problem right away , Chrysler is a joke will never go back again More

Unethical Dealership I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive one of my free oil changes. Kevin the service advisor requested a tire rotation which I also agreed to have done. I told Kevin my service advisor that my Jeep was under extended warrantee for the seat issue. When I bought my Jeep Grand Cherokee I purchased multiple warrantees to cover the Jeep Grand Cherokee form “bumper to bumper”. In fact, the financial advisor who sold me the service contracts shared with me that if I had any problems with the leather seats including rips, ink marks, wholes, or electrical parts that my warrantee would cover the fixing of the issue of even replacing the whole seat if needed. But I found out over the phone today, according to my service advisor Kevin, the broken front seat was NOT covered under the extended warrantee contract since the issue was a broken part. Therefore either Kevin or the financial advisor who sold me the contract was not telling the truth. Either way over the phone I told Kevin to cancel ALL requested work except for the free oil change. I decided I did not want to do business with an unethical company who would sell me a $45,000 dollar SUV plus extended warrantees and “not honor” their agreement! I asked Kevin to send the shuttle to pick me up at home right away so that I could get my Jeep Grand Cherokee. After 1 ½ hours I called back because the shuttle driver had not arrived. Kevin shared that the driver was in Black Canyon City. I cancelled the request and had a friend drive me to AutoNation to pick-up my Jeep. When I arrive and went to sign the paperwork there was a charge on the invoice for tire rotation. Kevin said the service department did the tire rotation before I called. Kevin did remove the charge from the invoice. The cashier said my car would be outside the waiting room doors. It was not outside the doors at the pick-up area but in the back of the building. I walked to the back of the building to retrieve my car. As I got into my Jeep I notice that they did not wash it as stated they would do with the oil change. I plan on taking my Jeep Grand Cherokee to another ethical dealership to have my front seat fixed and to receive better customer service. My advice to anyone reading this letter on all the social media sites I’m posting this information, is do not do business at AutoNation in Phoenix, Arizona! More

Phoenix Auto Nation Staff Provide Excellent Customer Service In January 2016, I purchased a new 2015 Jeep Renegade. On Friday, May 6, 2016, I contacted Bruce Weiss to get a part for my rear window wiper. Bruce In January 2016, I purchased a new 2015 Jeep Renegade. On Friday, May 6, 2016, I contacted Bruce Weiss to get a part for my rear window wiper. Bruce told be me he would call me back to see if he could locate the part. In less than one hour, Bruce called me back and told me that he had the part and all I had to do was pick it up! Bruce provided excellent customer service! This is just one example since purchasing my vehicle, I have been strongly recommending my friends to seriously considering to purchase their next vehicle at North Phoenix Jeep AutoNation. People like Bruce makes purchasing and servicing a vehicle at this dealership a very positive experience! More

Worst service department I've ever used Sales is fine, but this is the worst service department I've ever had the misfortune to deal with. The first time I came in, someone stole the I-Pod Sales is fine, but this is the worst service department I've ever had the misfortune to deal with. The first time I came in, someone stole the I-Pod out of my Ram console. I was finally reimbursed, but it went downhill from there. No one meets you when you come at the appointed time. You have to go look them up, and not once has the service manager I was supposed to meet actually been there, so I get shuffled off to someone else, who of course knows nothing about my appointment. Today was the last straw. I made an appointment because the check engine light was on. It is now 8 hours later and my supposed service manager still hasn't called me despite my three calls to him (BTW, no one even answers their phone here!). I have no idea when I'll get my truck back or why the light was on (it's under warranty). I'll never buy here again. More

How to get action After emailing Mayone Nevils mayone.lnevils@fcagroup.com at the Chrysler Corporation Headquarters, the oil burning smell in the cabin of our Fiat 500c After emailing Mayone Nevils mayone.lnevils@fcagroup.com at the Chrysler Corporation Headquarters, the oil burning smell in the cabin of our Fiat 500c is gone! Autonation Chrysler Dodge Jeep Ram took good care of us. We will never use the Scottsdale Fiat dealership. They had our car for t days & didn't do a thing to it. They told us there was nothing wrong with our car. Mayone got the Area Vehicle Manager and the Field Engineer and Kelly Scott (Service Lane Manager) involved at the Autonation Chrysler Dodge Jeep Ram dealership in Phoenix, AZ and after a couple of hours they got our car fixed!. And so far it is staying fixed. We can't say enough good things about them. Repair problem and fix: Oil was leaking from exhaust manifold studs and did stud removal and installed studs with Loctite and replaced the oil drain plug to fi the problem. Thank you Autonation Chrysler and a special Thank You to Mayone Nevils at the Chrysler Corporation Headquarters, who got the problem resolved. Al and Trish S. More